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Cadillac of New Orleans
Metairie, LA
31 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 31 reviews
June 30, 2025
just now New Buyer beware! !! The price listed on their website is not the actual price for their new Escalades. On all new Escalades they automatically get the windows tinted ( !! The price listed on their website is not the actual price for their new Escalades. On all new Escalades they automatically get the windows tinted (~$500), film protection (~$500) , and ceramic coating “$8000”. We asked if we ordered a new Escalade if we could opt out of the $8000 ceramic coating and the general Manager said no, they do this on every new Escalade. We spent 3 hours test driving and discussing financing just to have the paper work come from the managers office with a highlighted signature line without even mentioning the $8000 ceramic coating that if we were born yesterday might have slipped past us. On the way home we called the Baton Rouge dealership and explained what had happened and they said it sounded like we were getting played and that we could order from them and have no added ridiculous options on top of MSRP. They have not only lost my business forever but also lost my respect. I will also be reporting them to the state for advertising prices on their website that they know isn’t the true price because they add $9000 on top of that knowingly without disclosing until you sit down to buy the vehicle. I will also be reporting this to the auto group that owns this dealership as I would hope that are just u aware of the unscrupulous practices of Cadillac of New Orleans. More
by Ajmusacchia
Employees Worked With
General Manager and Sales Manager
July 17, 2024
Great Customer Service and Sales Staff! !! I will definitely be purchasing my next vehicle from Cadillac of New Orleans!!! !! I will definitely be purchasing my next vehicle from Cadillac of New Orleans!!! More
by ChevyGirl
Employees Worked With
Alberto Torres and Carrissa Jones, Dakeidra Johnson
June 18, 2024
Troy Tate was very helpful and took his time on explaining everything on my recent purchase. Will definitely check with him when I’m looking again explaining everything on my recent purchase. Will definitely check with him when I’m looking again More
by sarg23
Employees Worked With
Troy Tate , Bobby Fredritz, Dakeidra Johnson
April 01, 2024
Salesman Wayne Meyer. I want to express my gratitude and appreciation for Wayne exceptional service during the recent leasing of my new CT5. From the moment I stepped o I want to express my gratitude and appreciation for Wayne exceptional service during the recent leasing of my new CT5. From the moment I stepped onto the showroom floor, he greeted me with a warm smile and a friendly demeanor. He took the time to listen to my needs while making suggestions and recommendations. I appreciate how knowledgeable he was about the process, the vehicle and his willingness to answer all my questions. Wayne patience, positive attitude and professionalism was evident as he took me through the leasing process and different features of the vehicle. I never felt pressure to make a quick decision during this process. It was easy and enjoyable. His guidance and patience played a pivotal role in helping me to navigate through the challenges and pressure that one could feel during this process. I couldn't have asked for a better car shopping experience. Wayne's enthusiasm and commitment to providing excellent customers service is truly commendable. His ability to connect with his customers on a personal level and consistently provide exceptional service is truly remarkable. He went above and beyond to ensure that I was satisfied with my purchase. I am grateful for all of his efforts. His willingness to go the extra mile with his customers should be recognized and rewarded. I will definitely be recommending Wayne and your location to my friends and family. Wayne sets a very high standard for others to follow. Wayne is a very important asset to your organization. . More
by patriciarobins
Employees Worked With
Bobby Fredritz
March 05, 2024
Tina was knowledgeable and an absolute pleasure to work with. She explained all the features and helped me set up the apps. with. She explained all the features and helped me set up the apps. More
by Love my Caddy
Employees Worked With
Bobby Sturlock, the General Manager was very nice and easy to talk to.
March 01, 2024
Tina was very nice and helpful! It was hard being out of state, and the experience while on site was not as fast as it could have been. The financing person missed an opportunit It was hard being out of state, and the experience while on site was not as fast as it could have been. The financing person missed an opportunity to explain things on the phone prior to when we visited so it was a non starter when we got to the dealership, had an appointment and still had to wait four hours to sign. He did not portray the credit process to what he did, the loan kept changing and still changed after I left. More
by Christine
Employees Worked With
Tina
February 29, 2024
First and foremost, Jordan is an incredible car salesman. He took the time to thoroughly understand my needs and preferences, and he expertly guided me to the perfect vehicle that suited my lifestyle and bud He took the time to thoroughly understand my needs and preferences, and he expertly guided me to the perfect vehicle that suited my lifestyle and budget. His professionalism and expertise instilled me with confidence throughout the entire process. Moreover, Jordan was incredibly attentive and personable. He listened attentively to my questions and concerns, and he provided honest and transparent answers every step of the way. He made me feel valued as customer and took the time to address all of my inquiries, ensuring that I felt comfortable and informed throughout the decision-making process. HIGHLY RECOMMENDED! More
by Kia
Employees Worked With
Jordan Thompson
