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26 Reviews of Cadillac of Knoxville - Service Center
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April 12, 2017
schedule oil change Great service every time I go in for my oil change, always a pleasant experience, friendly and they wash and clean my car inside and out. Great service every time I go in for my oil change, always a pleasant experience, friendly and they wash and clean my car inside and out. More
by Russell Cole
Employees Worked With
Leah Moir
April 07, 2017
Always a great experience! This dealer has always given exemplary service. They are friendly, professional and top notch in my book! The sales team (Tom Hodge and Russ) at thi This dealer has always given exemplary service. They are friendly, professional and top notch in my book! The sales team (Tom Hodge and Russ) at this dealer is also first class More
by CHRIS EINEKE
Employees Worked With
Dan, Matt, and Steve, RUSS CLARK, Leah Moir
March 30, 2017
White Glove Service & Customer Focus I can't say enough great things about the people at Cadillac of Knoxville. We haven't needed service often at the dealer. But my family owns a 2010 SR I can't say enough great things about the people at Cadillac of Knoxville. We haven't needed service often at the dealer. But my family owns a 2010 SRX and recently dealt with a recall issue. Leah Mohr was super-nice on the phone and scheduled us in next-day. Freddie greeted me like family upon arrival. Matthew took care of our service issue complete with a courtesy inspection. I waited in the guest center, used the free Wi-Fi, and felt like I was in my home office. Rarely have I felt more taken care of. When I got back in our Caddy, the technician left his professional card inside the speedometer just in case. Top-notch, white-glove service all around with a family touch. The bar has been set at Cadillac of Knoxville. More
by mydealer1
Employees Worked With
Leah, Freddie, Matthew, Dru
May 30, 2016
Bought touch up paint for my catallac BOUGHT TOUCH UP PAINT FOR MY 2006 xxx catallac. Gave my vin number. To get the right color. Tryed to touch up front bumper. It did not match not even BOUGHT TOUCH UP PAINT FOR MY 2006 xxx catallac. Gave my vin number. To get the right color. Tryed to touch up front bumper. It did not match not even close. Called to see if I could get my money back. They said no because the touch up paint usually don't match the paint.! Why sale it! $24 down the drain. More
by John whitaker
Employees Worked With
Parts department
June 19, 2015
CHARGED $90.00 FOR DIAGNOSTICS ITS SAD WHEN YOU BUY A DEALERS BEST WARRANTY AND NOTHING EVER SEEMS TO BE COVERED. TOOK IN MY VEHICLE AND TOLD THE SERVICE ADVISOR WHAT WAS WRONG AND ITS SAD WHEN YOU BUY A DEALERS BEST WARRANTY AND NOTHING EVER SEEMS TO BE COVERED. TOOK IN MY VEHICLE AND TOLD THE SERVICE ADVISOR WHAT WAS WRONG AND OF COURSE NOTHING WAS COVERED. AND THEN HE CHARGED ME FOR DIAGNOSING WHAT I BROUGHT THE VEHICLE IN FOR. MATTHEW ORAVITZ WAS THE SERVICE WRITER WHO DOESN'T SEEM TO KNOW WHAT HE IS DOING. WILL NEVER RETURN THERE AGAIN More
by carman2015
Employees Worked With
MATTHEW ORAVITZ
March 03, 2015
INCREDIBLE!! Every Department! I just love Jason R. He provided the Best purchase, follow up and ongoing experience I have EVER had purchasing cars. And in my 75 years I have purch I just love Jason R. He provided the Best purchase, follow up and ongoing experience I have EVER had purchasing cars. And in my 75 years I have purchased a slew of cars. His smile is worth going to cadillac of knoxville for! This is also the BEST service department I have EVER had to deal with. Prompt, honest, friendly, accurate! All service department personnel are friendly and willing to be of help whether or not they are caring for your auto that day. Love Freddy, Dan, Eric, all are great!!! More
by Vivian
Employees Worked With
Jason, Freddy, Dan, Eric, and all in service!
