Cadillac of Knoxville - Service Center

Car left with more problems than before i brought it Brought my car to Cadillac of Knoxville to have 1specific thing done. A power steering hose! After i left i had more problems than i had before they m Brought my car to Cadillac of Knoxville to have 1specific thing done. A power steering hose! After i left i had more problems than i had before they made repairs. I wish i would have never took my 2006 dts to them. Absolutely unsatisfied with them. More

Cadillac customer service the worst Bought my Cadillac SRX from Cadillac of Knoxville, TN and since have received the WORST customer service experience to date in their service departmen Bought my Cadillac SRX from Cadillac of Knoxville, TN and since have received the WORST customer service experience to date in their service department. 1. Scenario #1 I was originally charged for oil changes that were supposed to be under maintenance plan. Once I found this out had to request credit. 2. Scenario #2 They told me my strut/bearings were bad and charged me close to $1,000 only to get my car back and the problem not be fixed. Had to go back in spend an additional $600 plus dollars to have the “real” problem fixed by replacing the control arm. 3. Scenario #3 Front headlight was out told me I needed a brand new light almost $1,700 only for my husband to order the parts himself off GM and try to fix. Once husband got the front end off the car he realized the light was actually out because my wind shield wiper fluid reservoir had busted causing water to leak into headlight. My husband is NOT A CERTIFIED CADILLAC TECNICIAN, but yet could figure out the problem in under an hour. Took car back to Cadillac and paid nearly $600 for them to replace the reservoir. What do you know, but magically my headlight came back on once the reservoir was fixed and water wasn’t LEAKING into it. 4. Scenario #4 Cadillac put in the original windshield washer fluid in November when they did completed the regular oil change and they put the kind in that freezes causing this reservoir to bust. Again, had to call and get my money back as this was their error, however I was still out my cost of the un-needed parts they stated I needed for the headlight repair. 5. Scenario #5 Brake pedal was sticking in heat, especially when car sat in the sun all day. Had to raise the brake after stopping to get the vehicle not to shake. Took it to Cadillac and they stated it was that the throttle body needed to be cleaned. Paid almost $200 for that picked my car back up and of course the problem wasn’t fixed. Took my car to the brake shop in Farragut and they stated ma’am there was a Cadillac Bulletin on your car, the brake pedal arm needs to be replaced under a mechanical bulletin GM put out. Are you serious the brake shop can tell me this in one hour and Cadillac charged me to clean my throttle body. So back to Cadillac AGAIN (no loaner so we’re at a total 8 trips again to get this fixed) They say the part is $75 but the labor is for 8 hours at almost $1,200 (called other mechanics in the area and they stated yeah the book states 8 hours but it will take them two, maybe TOPS). This time I picked my car back up and decided to get someone else to fix because at this point I don’t want to give Cadillac the business. 6. Scenario #6 Car continually making same knocking noise in front left front end on and off as it did in Scenario #2. Took vehicle to Cadillac to service and they stated “caliper needed to be greased”. They charged me almost $50, (yes $50) to grease. Got vehicle back and was still making sound so scheduled a service appointment for Friday 9/28/18 and took my car in (again a total of 8 trips back and forth no loaner and no resolution). They had me ride around with Tech for about 5 minutes which of course the vehicle didn’t make the sound pulled back in and the tech and service customer personnel stated “Well since it’s not making the sound you’ll just have to bring it back when it does”. ARE YOU KIDDING ME? YOU ARE THE PROFESSIONAL/TECHNICIAN I DON’T CARE IF YOU HAVE TO DRIVE THE VEHICLE 500 MILES, FIGURE OUT WHAT’S WRONG AND FIX IT. I believe it’s the front control arm and bushing which they replaced not even a year ago and are avoiding fixing it under warranty. This isn’t even all the problems I have faced. In summary what makes this situation the worst is I feel I have become the one who feels bad, yes every time I go in there getting a repair and have to keep coming back they make it as if “here she is again the problem customer”. All of these scenarios could have easily been fixed the FIRST time, however I have yet to take my car to Cadillac of Knoxville and have the actual problem resolved THE FIRST TIME. It’s almost like they DON’T want to help me, they just think I am there to get them to fix something for free, that’s not it all. JUST FIX THE ISSUE THE FIRST TIME and QUIT WASTING MY TIME. In all of this I rarely received a loaner going out of my way for a total of sometimes 8 times in order to get one problem fixed, ONE. I think Cadillac’s motto is sell them things they don’t need or get them to trade in. I loved my car, however due to the customer service I received I WOULD NEVER EVEN THINK ABOUT PURCHASING ANOTHER CADILLAC. PLEASE CONSIDER THIS BEFORE PURCHASING AND ALWAYS QUESTION THEIR REPAIRS, ALWAYS. A friend of mine who didn’t even buy their car at Lexus said they go there, get their car detailed, and gas tank filled up for a recall is, A RECALL issue. One time I went to pick up my car and hate to wait 25 minutes because they couldn’t even find my car. I think when you purchase a luxury vehicle at the price of the vehicles no matter if you ‘ve had it 1 month or 5 years the customer service satisfaction should be there, and that just hasn’t been the case. More

HORRIBLE Nightmare Car was taken in for warranty work covering timing issues. "ROSS" a extremely incompetent employee kept my car 2 weeks kept insisting nothing was Car was taken in for warranty work covering timing issues. "ROSS" a extremely incompetent employee kept my car 2 weeks kept insisting nothing was wrong with my car it ran perfect.. no light was on well light don't have to be on any idiot know light don't have to be on. its in the memory bank history read twice (ACTIVE) by onstar, twice (active) by local shop, volunteer chev dealer twice (once history once ACTIVE)...."ross refused to fix my car and insulted car and me "MAM IT IS A 10 YEAR OLD CAR", but it was still covered by extended warranty on a known timing issue that cadillac knew about. I asked tow driver when he picked it up at dealer to bring back to me "hows it running? HE SAID ROUGH..... took it to Rusty Wallace Cadillac in Morristown No hesitation to fix my car UNDER WARRANTY.....FANTASTIC SERVICE and STAFF...21 parts documented replaced on my car..... BUT ROSS NOTHING WAS WRONG WITH IT ??????????????????????????????????? More