Cadillac of Jackson

I bought a used vehicle form Cadillac of Jackson and there were a few concerns with the vehicle. I contacted my sales person and the sales manager and they were both responsive and very professional. there were a few concerns with the vehicle. I contacted my sales person and the sales manager and they were both responsive and very professional. They worked with me and resolved the concern quickly and gracefully. It is rare to find people that take your concerns to hart and take responsibility to find a solution. If you are looking for a Cadillac you need to talk to these guys. More

Very Professional and Great Service Team. Service go above and beyond to help there customers above and beyond to help there customers More

Went in to have my vehicle serviced on yesterday due to a recall. In doing so, I had previous issues with my service light coming on as well. I wasn't sure how long the job would take so I opted to stay and recall. In doing so, I had previous issues with my service light coming on as well. I wasn't sure how long the job would take so I opted to stay and wait on my vehicle. The entire staff definitely went above and beyond to ensure the lounge was comfortable even though it took longer than expected. My dealings with one service department rep, Darius was phenomenal. He went the extra mile to make sure every one of my concerns were taken care of on Thursday and even on today he made sure my vehicle would be picked up and dropped back off to me before the end of my shift at work since all of the parts would not be there the same day. I would definitely visit the service department again simply because of my dealings with this rep. More

Just purchased my 6th Cadillac and John went above and beyond to make the deal work. Cedric our salesman was great. Dealership is owned and managed by the best team. Love the professional atmosphere beyond to make the deal work. Cedric our salesman was great. Dealership is owned and managed by the best team. Love the professional atmosphere. More

Shannon went beyond,. had a question about an XT5 they had on their website. It was not clear about the mileage so I called. Shannon took my number went outside in the heat to verify mileage and called me had on their website. It was not clear about the mileage so I called. Shannon took my number went outside in the heat to verify mileage and called me right back immediately to answer hat question and more. Shannon was very respectful and when the right car comes along she will be the salesperson to deal with ! More

They got oil all over my doors under neath the hood oil was dripping out in called them they said they'd detail it drive all the way over there today service lady says we just going to whipp it up n that's was dripping out in called them they said they'd detail it drive all the way over there today service lady says we just going to whipp it up n that's not what I was told on the phone will never go back there for nothing at all sorryiest place I ever been to ....iod More

This dealership is very unprofessional and their vehicles should be at a mom and pop sales place. Damaged and abused vehicles are on the lot and priced at an astronomical price. Obviously their sales team o should be at a mom and pop sales place. Damaged and abused vehicles are on the lot and priced at an astronomical price. Obviously their sales team only go by what the internet says and don’t actually look at the vehicles. The used sales manager tries to intimidate customers and belittle them. I wouldn’t recommend this dealership to wash a car much less to buy one. More