Cadillac of Greenwich

Sales and service have been Perfect. Sales manager was amazing in taking in my Wagoneer for my beautiful new Escalade. First service yesterday after six months and 3200 miles was complet Sales manager was amazing in taking in my Wagoneer for my beautiful new Escalade. First service yesterday after six months and 3200 miles was completed in a little over an hour while I waited in beautiful private lounge More

Awesome experience! Leah Maggio was friendly, knowledgeable, and made everything easy. I love my new car and highly recommend this dealership! Everyone was great at Cadi Leah Maggio was friendly, knowledgeable, and made everything easy. I love my new car and highly recommend this dealership! Everyone was great at Cadillac of Greenwich! More

Dropped off my brand new Escalade IQ at Cadillac of Greenwich on Thursday May 9 at 10 AM for service. At intake I was told they would review it and get back to me later that day. Not only did I receive Greenwich on Thursday May 9 at 10 AM for service. At intake I was told they would review it and get back to me later that day. Not only did I receive zero communication that day but I heard nothing at all for two full business days. When I finally called to check in they had no update and said they would try to look at it Monday. I asked if they could return the vehicle to me for the weekend. The answer was no. I asked if it was normal to keep a 135 thousand dollar vehicle for four days without a single update. The response was yes. I mentioned I might have to write about this. Their reply was ok no problem. This is how they treat someone who just bought a brand new Escalade IQ. Imagine the treatment for customers further down the line. I would be very cautious buying or servicing a car here. You will probably see them try to explain this in a response but just read the review before mine on DealerRater. Same experience. Same silence. Same attitude. This is not a one-off. More

I had one of the worst experiences at this dealership. The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They fina The service department was beyond rude and unprofessional. I had an appointment with service at 8am on Monday. After several calls, They finally saw the car late on Tuesday (and couldn’t understand why I was frustrated). When speaking to Mike - he was obnoxious, speaking over me, could care less that a 1 day job turned into a 3 day job (and this hugely inconveniences me) and refused to give me the contact information for the service manager when things started to go south. While my car was in service, I was working with Conor to possibly upgrade my car (which I would never do at this dealer due to this experience), I asked Conor & the sales manager please have the service manager call me. (Note: Conor and the sales manager were very understanding) Mike in service is now calling me to try to smooth things over (seems odd considering it was 5 min after I spoke to the sales manager about my experience and all of a sudden he’s not hanging up on me anymore). And to top this all off, when I picked up my car my PAC badge was taken off my license plate. The service dept said sometimes this happen when they wash the cars (they didn’t seem surprise it wasn’t on the car) but they couldn’t find it. They had to play the cameras back. I had to call 2 more times for them to make this a priority. I’d think a dealership would prioritize a possible theft with alittle urgency but I guess not. The service manager finally sends me three photos from Tuesday afternoon where he indicates the badge wasn’t on the car. When I pointed out that the car came in Monday morning (and you can see the screws on license plate were freshly unscrewed and not properly put back in) - he said he didn’t have the footage of when the car got there. I didn’t realize that Cadillac is only responsible for the car when it’s in the service area and not from when I drop the car off. I know the badge was on my plate. I’m careful to always check before it goes into a valet type service because there was sentimental value in that hardware. I’ve had the same one for over 18 years. I think if nothing else Greenwich Cadillac should have been apologetic for the missing hardware, for me having to call 8x to get updates on my car or that they said the car “had to be there at 8am” on Monday even though it was going to sit there until Tuesday and not be touched. It was also disgusting that Mike (the service manager) asked me not to write a review because it’ll affect how they are paid instead of apologizing for my all around experience. More

Was in the market for a Lyriq, their pricing is very competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark competitive, worked with the GM, Tracey Keith. Even though I didn’t buy from them, I highly recommend them. Mark More

The best to work with, easy quick appointments . service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful. service and updates work . Staff very pleasant and helpful. Sarina is a wonderful and so helpful. More

After searching on-line to find the Cadillac Lyriq with the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to de the features that I wanted, Cadillac of Greenwich responded promptly to my inquiry. I found that the sales staff was very knowledgable and easy to deal with. I leased the vehicle that I had been looking for and the dealership has been excellent in following up with me. More

I wanted to take a moment to provide some feedback on my recent experience with Cadillac in Greenwich. I placed an order with your dealership back in June 2022, eager and excited to make my first car pur recent experience with Cadillac in Greenwich. I placed an order with your dealership back in June 2022, eager and excited to make my first car purchase. Unfortunately, what should have been a thrilling experience turned into a rather uncomfortable one. To initiate the process, I was asked for a $2500 deposit, with an initial $1000 and the remaining $1500 after order confirmation. Throughout the entire process, communication from the dealership was lacking, and I often found myself having to reach out for updates on my order. I even felt the need to escalate the situation by opening a claim with the manager, Tracy. While dealing with Tracy, Nicole, and Terric, it became evident that their commitment to customer satisfaction was not at the level I had hoped for. Despite offering a downpayment of over 50%, I was informed last month that the deal had fallen through due to my lack of credit history with an ITIN. Tracy's only suggestion was to pay for the car in cash, which unfortunately led me to reconsider the purchase. In the subsequent month, the process of receiving my deposit back has been nothing short of a nightmare. Despite my consistent attempts to reach out via calls and messages, it seems that Nicole and Terric have lost interest in assisting me, perhaps due to the fact that my purchase did not go through. This lack of responsiveness has left me feeling undervalued as a customer. In reflecting on this experience, it seems that Tracy, as the manager, sets the tone for the entire dealership. The challenges I faced with communication and responsiveness may be indicative of broader management practices. Based on my experience, I regret to say that I cannot recommend this dealership. Clear and honest communication is a vital aspect of any customer-business relationship, and regrettably, I found this lacking. Sincerely, More

Excellent customer service by Sales and Service Departments, very accommodating, all questions and any concerns were responded to . Departments, very accommodating, all questions and any concerns were responded to . More

I scheduled an appointment to have several keys programmed to my vehicle. Cadillac of Greenwich seeming offer a great service of pick up and drop off so I wouldn’t have to take time out of my day t programmed to my vehicle. Cadillac of Greenwich seeming offer a great service of pick up and drop off so I wouldn’t have to take time out of my day to get the work done I had requested. The pick up driver then drove my Escalade into the retaining wall alongside my drive way, causing damage to the rim. To make it worse, the drive then opened the door and hit the driver door into the retaining wall chipping the paint. All of this was captured on video. They said they would repair the damage at no cost, and they did. However, they said it would take one day and subsequently kept my vehicle for three days, continuously sighting they needed more time. I also do not trust the repairs that were made and am having my vehicle inspected by another group of professional mechanics to make sure they did not withhold information related to the damage they caused. No matter how many times I called to get updates, no updates were given until the hour before the car was returned. At that point, I received word from the service department that they wouldn’t be driving my car back down the driveway and would leave it in the road. Which should all be available on the recorded lines if the department manager doesn’t believe me. A car dealership that hires drivers who are unable to navigate a straight line is absurd. The service person I spoke with about 20 times over the course of the three days also continued to sight that he experienced a similar situation with more damage to his car in the past and that I should realize that accidents happen. What a horribly trained service department! If you are considering using this dealership, think twice. I will never be back. They also refused to answer all of my questions in writing via the 4 emails I sent. More