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Cadillac of Beverly Hills - Service Center

Beverly Hills, CA

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6 Reviews

6 Reviews of Cadillac of Beverly Hills - Service Center

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September 07, 2023

my car was at their shop for 10 days and when i got it back has many parts missing and damages on rear bumper and water spots all over they do not even return calls terrible service More

by matt3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
allen escobedo
Sep 08, 2023 -

Cadillac of Beverly Hills responded

Hello, Matt. It saddens me to hear about your experience. As you probably know we are known for excellence in all that we do. What happened to you was not acceptable by any means and we are looking into it. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you. I am available to discuss this matter at your leisure. Please contact me via email caitlyn.stenberg@cadillacbeverlyhills.com - Caitlyn

Sep 08, 2023 -

matt3223 responded

i sent you an email with pictures of damages lets hope you respond in timely manner and fix damages

September 12, 2021

DO NOT GO HERE! Absolute worst experience I've ever had with a dealership or service department. They lied to me about how long the service would take, twice, they kept my car many extra days because they More

by Jasonpet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple
Sep 16, 2021 -

Cadillac of Beverly Hills responded

Hello Jason, Thank you for taking the time to let us know that we did not provide you with the superior customer service that we strive to provide every customer, every time. I am truly sorry to hear about your poor experience at our facility. I would very much appreciate the opportunity to speak with you in an effort to better understand all the areas where we failed during your interaction with us, so we can take every step possible to correct them. Please contact me via the phone number or my email address at your earliest convenience. Thank you, Harry Panosian 424 217-3022 harry.panosian@cadillacbeverlyhills.com

April 25, 2021

Thanks Brian and James for the great service and a great ride. I’m loving my new vehicle and Brian and James were helpful in providing pricing options and reviewing the electronics on the new caddy. Thank More

by Sk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Epps and James Jones
April 13, 2021

Dont do business with agent called Arthur the liarHe Dont do business with agent called Arthur the liar He never answered the phone and doesn't response to email. I paid for company to check the car th More

by oren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arthur the liar
Apr 27, 2021 -

Cadillac of Beverly Hills responded

Hello Oren, We have been trying to reach you for several weeks now to discuss your concerns and take steps to bring things to a satisfactory conclusion for you. Please contact me at your earliest convenience and I will be happy to learn about our shortcomings and finding ways to rectify them. Harry Panosian Store Manager 424 217-3022

Apr 27, 2021 -

oren responded

Hi I didn't get any email or phone call from you..

Apr 28, 2021 -

Cadillac of Beverly Hills responded

Hi Oren, What is the best number that I can reach you at? Or if you prefer, you can call me at the number listed below. Thanks Harry Panosian 424 217-3022

October 30, 2020

I had a really great experience, called about the car I wanted, came in and picked it up. Very easy process. Everyone was very accommodating. More

by Amylynn12483
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
October 01, 2020

Pam was amazing. She went over and beyond and was very professional and got back to me. I am very happy with my Lexus Rx 350. More

by naterasproduce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
pam