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Cadillac Marin
San Rafael, CA
13 Reviews
Thank You for Choosing Cadillac Marin
The team at Cadillac Marin would like to welcome you to our dealership in San Rafael, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near San Rafael, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own.
Lots of folks in San Rafael count on the high-quality vehicles and services found at Cadillac Marin, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 13 reviews
October 29, 2024
The dealership was amazing. They were straight shooters, and kept me informed from the jump. They helped me find the make and model I want and also helped me find the color I wa They were straight shooters, and kept me informed from the jump. They helped me find the make and model I want and also helped me find the color I wanted. Amazing service. More
by viswanadha.navneet
Employees Worked With
October 13, 2024
Alex is the best salesman I ever met so helpful he provides me all knowledge whatever I need to by a new Escalade Since I lived in USA this is was my dream to get Escalade I’m happy from Marin Cad provides me all knowledge whatever I need to by a new Escalade Since I lived in USA this is was my dream to get Escalade I’m happy from Marin Cadillac dealerships I’m so thankful they give me the best price and they provide me the interior color which one I like Thank you Marin Cadillac More
by Grewalbrotherstrucking
Employees Worked With
October 09, 2024
I am the owner of a 2019 Cadillac XT4 sport. I was involved in an auto accident in March of this year. The body shop had a hard time with the cooling fan and had to bring it to where I purchased I was involved in an auto accident in March of this year. The body shop had a hard time with the cooling fan and had to bring it to where I purchased the car. It went downhill from there and I Will never set foot in that place after being a customer for 18 years. They diagnosed that my car needed a wire harness and a module so my insurance refused the repairs as they claimed it was not caused by the accident. Body shop the took the car back and they decided to bring it to Cadillac of Marin in July. I had never heard of them and gave them permission. That was the best move of my life and for my car. I have never met a more dedicated staff in my life! And with the help of GM engineers we found out that the wrong fan was being ordered and didn’t coincide with the VIN number. Once the correct one was ordered everything worked just fine. I got my car back and was driving on the highway when the engine light came on and the car downshifted and in dropped from 65 mph to 40 mph. Then the service transmission light came on. When it got back to Cadillac of Marin they determined that the transmission was contaminated and it wasn’t by them. That still remains a mystery to this day but a new transmission was ordered and it was replaced. There were artillery a few more glitches but this service department never gave up and I didn’t even buy my car from them! They never dropped the ball and constantly kept me informed. Manny, Jeff, Ricky and Ulysses went out of their way and they also made sure I had a car to drive the last month that they had the car. There were three electric cars that kept getting exchanged as they were sold and the fourth car was a Cadillac XT6. I was so fortunate and grateful. This dealership is under renovation and yet they were still so professional, never any excuses but rather upfront and after seven long months, I picked up my car. It may be five years old as a model but now everything on the inside is brandy new with only 16,300 miles. But the kicker was when they told me that they needed one more day before I could pick it up. I thought oh now what? They said that they wanted to detail the car and what a detail job they did! It looked like it just came off the showroom floor . So what do you say about this dealership and all the guys that work there? You say they do their job with pride, they are dedicated to what they do, and care as well. They now have a customer for as long as I own my car and all I can say is Thank You So Much. When Ulysses handed me the key fob to my car, I cried . Never thought I was going to have that car again but they persevered. You are the best and keep doing what you are doing as obviously it works and is the way it should be.. I can’t thank all of you enough. And by the way, it never needed a wire harness and that service manager is no longer with the dealership where I purchased my car. More
by Laura Ann
Employees Worked With
Other Employees :
Manny, Ricky, Jeff , Ulysses
October 02, 2024
I had the best car buying experience with Alex Perez at Cadillac Marin. Alex demonstrated exceptional communication, professionalism, diligence, and post-sale support. Cadillac Marin offered superior price Cadillac Marin. Alex demonstrated exceptional communication, professionalism, diligence, and post-sale support. Cadillac Marin offered superior prices, price transparency, inventory selection, inventory availability, and quick and easy financing and insurance processing, all while undergoing office construction. Alex Perez was responsive with communication by email, text, and phone. I contacted dealers across Northern California with two even becoming terse and impolite with me, but not at Cadillac Marin. It was always a pleasure to communicate with Alex. I emailed him back and forth asking about prices and availability. Then I completed the simple credit application on their website and made an appointment. When we arrived, he greeted us by name. Alex had the vehicle we requested washed and fully charged. Alex even called the day after the sale to ask how we were doing. Cadillac Marin had the most competitive pricing in Northern California. It was easy to negotiate price ranges by email. There were no surprise mark-ups, dealer add-ons, or high-pressure sales tactics. I did not opt for the wear and tear coverage, but I understand this coverage gives customers peace of mind when it comes to damage such as door dings. They had a broad selection of vehicles in stock with the options and colors that I wanted. Other dealerships only had vehicles loaded with pricey options I did not care about. While undergoing construction, Cadillac Marin’s temporary office is small and spartan. Despite this we went from test drive to driving home in a new car in about two hours. I highly recommend contacting Alex Perez at Cadillac Marin for the best car buying experience. He demonstrated exceptional communication, professionalism, diligence, and post-sale support. Cadillac Marin offered superior prices, price transparency, inventory selection, inventory availability, and quick financing and insurance processing. I will buy my next vehicle there. More
by Francis
Employees Worked With
September 29, 2024
Alex, Michael and Andrew are the best at the dealership. They helped me out every step of the way to get my new Lyriq. Big thanks to Cadillac Marin team for making the paperwork process so seamless and smoo They helped me out every step of the way to get my new Lyriq. Big thanks to Cadillac Marin team for making the paperwork process so seamless and smooth. More
by fahar
September 14, 2024
I had a fantastic experience leasing my 2024 Cadillac Lyriq at Cadillac Marin. Alex and Victor were incredibly knowledgeable, patient, and made the process seamless. Their customer service exceeded my ex Lyriq at Cadillac Marin. Alex and Victor were incredibly knowledgeable, patient, and made the process seamless. Their customer service exceeded my expectations! More
by Jonathan
September 11, 2024
Great customer service and provided the best deal in the State! Thank you for all your help Alex and Victor. State! Thank you for all your help Alex and Victor. More
by Edgarkaz6
September 08, 2024
Great experience from start to finish. The team was helpful and knowledgeable. I would recommend. The team was helpful and knowledgeable. I would recommend. More
by Thomasdouglas_9
August 01, 2024
I swore up and down that I wouldn't buy another car through a dealership bu Cadillac Marin had a car at an extremely reasonable price and I reached out. I got into contact with Alvaro who was an aweso through a dealership bu Cadillac Marin had a car at an extremely reasonable price and I reached out. I got into contact with Alvaro who was an awesome person to work with. He was friendly, knowledgeable and most of all, personable. We spoke regularly about the car and he didn't try to hard sell me at any point. All the paperwork and legal stuff was done from one state over but was all handled quickly and professionally. Alvaro continued to communicate with me even when I had questions on weekends and was on top of things from the first inquiry email all the way to after the auto transport company picked the car up. I'll point anyone interested in buying a car in the future in the direction of Cadillac Marin. Thank you for an amazing experience, Alvaro! More
by coffeecat510
Employees Worked With
Alvaro Angel
July 13, 2024
THIS PLACE IS THE WORST - DON'T EVEN THINK ABOUT STOPPING HERE. They are liars (Victor and Mike) and scoundrels (Victor and Mike) Told me I had a 150 point check on my car, but since they only had one remote HERE. They are liars (Victor and Mike) and scoundrels (Victor and Mike) Told me I had a 150 point check on my car, but since they only had one remote for me, the check didn't catch a faulty computer system. (I bought a 2023 XT5, 38K) After just 2 weeks, my car wouldn't stop. We went in one week after purchasing to get the second remote, but no mechanics work on the weekend, so we had to go back. It took 3 weeks and 4 more trips back to the shop to get it fixed. I raked up $175 in expenses they said they would pay (including my gas, tolls, lyft rides to work, and a tank of gas Mike promised me) for but when i asked for it, Mike with his arrogant xxx said "I believe we are finished here" And now, they are driving my car and never changed it to their name because I get Toll invoices!! DON'T GO NEAR THESE xxxxxxxx!! More
by nohasslenotary
Employees Worked With
Mike, Victor
