Cadillac Lakeland - Service Center

The service was superb, gentlemen named Tony kept me informed and was hospitable, auto service was very satisfactory informed and was hospitable, auto service was very satisfactory More

The sales process was very smooth and efficient despite the amount of questions we peppered Keith Pedrick with. We purchased 2 cars and traded in 1 in a 4 day window. Keith & Glen were great to work with. the amount of questions we peppered Keith Pedrick with. We purchased 2 cars and traded in 1 in a 4 day window. Keith & Glen were great to work with. The reason that it's not 5 stars however is due to an issue with administration and the excess payoff of our traded-in car. Having to wait close to a month for a check because of a clerk error is not really that great of a look. It might not have been that big of a deal if the communication had been better. Leaving messages for people and them not returning your call is an issue. Having to chase people down just to get information about money owed to you is not great. I can imagine if the situation were reversed, I would've been hounded day and night. I haven't had to visit the Service Center yet but I am hopeful they are better than Regal. Regal's Service Center is the sole reason I went looking elsewhere. (Poor Regal catching strays on a review not even meant for them) Overall, the buying process and the finance office at Cadillac Lakeland were smooth processes. Nothing hidden, no xx, good back and forth conversation. More

They were kind and got to the point, They check the problem, but did not show during checking. problem, but did not show during checking. More

The service was good but I wished to let me use my 15% discount coupon. discount coupon. More

I liked the early morning appointment and finishing around the time I expected. Staff very friendly around the time I expected. Staff very friendly More

everyone was very friendly, they got the job done in a timely manner. I will be going back for my oil change. timely manner. I will be going back for my oil change. More

Darrell Rodgers was excellent. He took very good care of me and my caddy. If I could give him more than 5 stars I would . Thank you Darrell He took very good care of me and my caddy. If I could give him more than 5 stars I would . Thank you Darrell More

The Cadillac service manager was efficient and did everything to solve our car problems. The dealer offered us a loaner car when the repair could not be done on time. We appreciated it. Thank you. everything to solve our car problems. The dealer offered us a loaner car when the repair could not be done on time. We appreciated it. Thank you. More

Service department is always professional and friendly. Kept me updated on the progress of my service request Kept me updated on the progress of my service request More

Took the time to answer my questions and took me to see cars on the back lot even though I was not purchasing a vehicle at this time. cars on the back lot even though I was not purchasing a vehicle at this time. More