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Cactus Auto
Tucson, AZ
435 Reviews
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435 Reviews of Cactus Auto
April 28, 2016
Was great they really work with you to get qualified The Is dealership is awesome especially for a young person that don't have much credit they really try to help them out our sales man was so awesome The Is dealership is awesome especially for a young person that don't have much credit they really try to help them out our sales man was so awesome also and did a wonderful job helping my son get a car we really appreciate all the help More
by Salazar family
Employees Worked With
Xander Swartz, Ismael Vazquez
April 28, 2016
THANK YOU! First of all I want to thank Chris again for helping me out so much. I have a very low credit rating, first time buyer, part time worker, and I've onl First of all I want to thank Chris again for helping me out so much. I have a very low credit rating, first time buyer, part time worker, and I've only been working at my current job 3 months. For these reason's every place I went to kept turning me down but thankfully Cactus Auto didn't. Chris went above and beyond for me and my family, considering I had little to work with Chris took on the challenge. I got an awesome deal and a great car, and I know Chris did everything he could to make that happen for me. I would recommend Cactus Auto to anyone and definetly go see Chris he will hook you up. Again thank you Chris you sir are awesome and I'll definetly be seeing you for my second car. On behalf of me and my family thanks once again. More
by Ihidalgo92
Employees Worked With
Cris Iniguez
April 28, 2016
OUTSTANDING! Everything you look for in a dealer ship and sales men Cactus Auto has got it. My experience with them was outstanding they worked with me, found me s Everything you look for in a dealer ship and sales men Cactus Auto has got it. My experience with them was outstanding they worked with me, found me something I'm satisfied with and a vehicle I can afford. Definetley a place to purchase a used vehicle. Thank you guys for such a great experience and your hard work, much appreciated. More
by Dro_Salazar
Employees Worked With
Xander Swartz, Ismael Vazquez
April 28, 2016
Ismael is amazing The lot had many vehicles in an array of price ranges, enough to find just what you are looking for. We dealt with Ismael as our sales agent and he re The lot had many vehicles in an array of price ranges, enough to find just what you are looking for. We dealt with Ismael as our sales agent and he really went above and beyond to help us find what we needed. But he did so in a way that didn't feel rushed, pushy, or uncomfortable in any way. We can't say much about the rest of the staff as we really only talked with Ismael but we will definitely recommend him to others and if we need another vehicle, he will be our 1 and only stop. More
by kintemir
Employees Worked With
Ismael Vazquez
April 28, 2016
Beauty is only skin deep Before I slam Cactus Auto for being xxxxxxx dealers, lets dig deeper so we have a better understanding of what is really going on. What separates a g Before I slam Cactus Auto for being xxxxxxx dealers, lets dig deeper so we have a better understanding of what is really going on. What separates a good dealer from a bad dealer? Just because you bought a car that had bad brakes, or an alternator that failed after 3 weeks doesn't mean the dealer is shady. All used car dealers get their cars from the same places. A good dealer can sell you a bad car and a bad dealer can sell you a good car. The difference between the two, which dealer is willing to help you resolve an issue if one should arise. This is where most people get confused. Calm down, stop yelling and think rationally. Most dealers in Tucson will offer one of two FREE warranty's, the state mandatory 15 day 500 mile version and if your lucky the 90 day drive-train and power-train warranty. If you buy from Cactus auto you will receive the minimum required by law. Keep this in mind when buying a car. Is the dealer willing to stand behind their product? If they don't offer a 90 day minimum warranty on the motor and transmission, they aren't willing to stand behind what they sell, Period! If your motor blows after 3 weeks, your xxxx outta luck Chuck. Find another dealer that offers more for FREE or negotiate the additional coverage into the deal. If they refuse to cover the motor and trans for at least 90 days, for FREE, walk away!! But you love the car?? Trust me, another dealer will have the same car, So you got the two week deal and your steering pump blew. Before you call the dealer, you have some responsibility to own up to. If your alternator dies after 3-4 weeks and your car is only covered by the states mandatory two week warranty, your going to be fixing it yourself. This is your responsibility, it's the risk you take when buying a used car. Remember, all used cars are ticking time bombs. You don't really expect the dealer to fix every problem that occurs with every used car do you? Think about that before you call the dealer yelling and screaming over a $50 pump. Man up and fix it Jack! But three weeks in you find out that your engine is bad!! Now you have reason to be steaming pissed!! An engine or tranny can break the bank. What does every dealer tell you when you ask them to lower the price just a tad more? Why does the dealer tell you its better to buy from them and not a private party like Craigslist? They will tell you that their car is better, their car has received a 135 point inspection, and a superb cleaning/detailing by some $2 hr immigrant. Now, If this were true, the "certified technicians" working the 135 point inspection would have noticed a serious issue with the motor or trans NO? I can tell you first hand that the technicians at Cactus auto are anything but qualified. Or, is it that the technicians tell the Manager, Xander, that there is a serious issue and he instructs them to inform you that its nothing to worry about? This is where a shady manager might start to make a name for himself as a xxxxxxx dealer. I'm not saying Xander does this, it could be brain dead mechanics. Three weeks after purchasing a car from them I had an engine on the verge of total meltdown. With a handful of evidence, I took the car back asking for some help. With the 2 week warranty expired by a week, I knew I had a snowballs chance in xxxx of getting any cooperation. I was given a pile of lies and sent on my way. I played nice and said "i'll give it a go". A few weeks later I returned with even more evidence, and again I was fed a pile of lies from not only Xander but also the incompetent mechanics. With the minimum warranty expired I had little ground to stand on. There was sufficient evidence that the engine suffered damage before I purchased the car. OK, I ask this question... Do you want to be a dealer known for selling cars with bad engines? Any qualified technician could have seen the obvious signs of a bad engine. It should never have been on the lot in the first place. Now I have a $10,000 lawn ornament. Thanx Cactus Auto!! This begs the question.... did they know? Are they committing fraud? Unfortunately, we may never know. Oh, and just to put into perspective the level of incompetence at CA, the lot attendant used a razor blade to scrape the window sticker off of a TINTED window!! Seriously, I watched him. Scratched it to xxxx. Stupid! You want to be a dealer that's held to higher standard? OK Cactus Auto, here's some advice. Increase your minimum warranty's, thus instilling confidence in your customers. Subtract your profits from a bad car and fix it, make it right. You may not profit off the car but you probably wont lose either, all you will gain is a satisfied customer who will tell the World that Cactus Auto stepped up and fixed a broken car that many other dealers would have left high and dry. People love that kind of xxxx, the "built in the USA" type of attitude, take pride in what you do Cactus guys. So, I leave you folks with this final message, is Cactus Auto a dealer of integrity or a dealer of shams and scams? You decide. I have. Thanks for reading, best of luck to you -Broke N. Down P.S. If anyone knows the guy doing the Scott Laymen, Premier Auto Center adds/voice overs, put a boot in his xxxx mouth please. More
by Broke N Down
Employees Worked With
fire your lot attendant, scraped , Xander Swartz, Reg Obie
April 26, 2016
honest and dedicated to the individuals I had the pleasure of dealing with Hans Houck during my time at cactus auto. He was always very honest and eager to help make sure i found the vehicle I had the pleasure of dealing with Hans Houck during my time at cactus auto. He was always very honest and eager to help make sure i found the vehicle that would work for me. And he made sure they did whatever possible for me to leave with a vehicle i loved. it was a great experience and he handled my intense family very well and professionally. very large selection of vehicles and nicely priced, i would very much recommend Cactus Auto to anyone i know looking for a used vehicle. More
by SoursAsh
Employees Worked With
Hans Houck
April 24, 2016
straight forward and easy This dealer had nice looking cars on the lot. I bought a nice Crown Vic for a good price. The salesman, Hans Houck, was professional and knew what he This dealer had nice looking cars on the lot. I bought a nice Crown Vic for a good price. The salesman, Hans Houck, was professional and knew what he was doing. Overall, one of the best car buying experiences I've had. More
by Mr Coffee
Employees Worked With
Hans Houck
April 23, 2016
Great guys Called about a jeep, transferred me to Eddy and he made the process very easy. Had minor issues with the car and Eddy and Jake got everything taken ca Called about a jeep, transferred me to Eddy and he made the process very easy. Had minor issues with the car and Eddy and Jake got everything taken care of for me. More
by Tony Cruz
Employees Worked With
Jake, Eddy Parra
April 20, 2016
Awesome customer service and support This is the 4th car we have bought from cactus auto. The selection of vehicles is very impressive. Terrific customer service and support. Went above This is the 4th car we have bought from cactus auto. The selection of vehicles is very impressive. Terrific customer service and support. Went above and beyond to ensure that we were satisfied. More
by Jonanddoria
Employees Worked With
Eddy Parra
April 18, 2016
My daughter's first car buying experience My daughter recently purchased her first car, a 2011 Kia Soul. She test drove many vehicles (9) before narrowing her search down to three different c My daughter recently purchased her first car, a 2011 Kia Soul. She test drove many vehicles (9) before narrowing her search down to three different cars . Then she test drove those three cars twice more. She asked her salesman many (many!) questions and he was courteous and patient throughout the process. My daughter was very happy with the entire experience and is thrilled with her car. This was the second vehicle we've bought from Cactus Auto and we' will continue to purchase cars from the great team at Cactus Auto. More
by h2opolo
Employees Worked With
Hans Houck
