Cable Dahmer of Kansas City

Disrespectful I took my 2010 Chevy Impala there for a repair picked it up about 5:45pm went to Mcdonalds & it wouldn't come out of park called they closed at 6pm me I took my 2010 Chevy Impala there for a repair picked it up about 5:45pm went to Mcdonalds & it wouldn't come out of park called they closed at 6pm me & my daughter had to walk home called them the next day Nicholas stated it wasn't there fault, I would need to tow it myself & I should've called last night & being upset will get me no where!! I called the tow co they went up under the driver side the same place where the repairs were done & tried to move with no luck & honest Nicholas said that wasn't the same place the repairs were done!! Wow what a stand up place!!!!! Never will I go back!!! More

Strut repair - 2007 Chev Corvette In order to sell my GREAT CONDITION 2007 Chevrolet Corvette convertible, interested buyer wanted to use Cable Dahmer for a mechanical inspection. The In order to sell my GREAT CONDITION 2007 Chevrolet Corvette convertible, interested buyer wanted to use Cable Dahmer for a mechanical inspection. The buyer was told by an unnamed service employee (no registered technician listed on the service ticket) that the struts were leaking, and could go out at any minute. This car has 36,000 miles on it. Brake measurement was significantly off, and the Goodyear run/flats ($1,700 set) with 8,000 miles on them were too noisy. But they were all too glad to replace the struts for $2,500. Hendrick Chevrolet, who has done ALL my Corvette service, and who is a Top 10 Corvette dealer in the country, looked at my car today. A certified technician was listed on the service ticket, and they were more than happy to explain how struts work in this type of car. It is normal to have slight spray from struts - if they were going out, there'd be a puddle of a quart of fluid on the garage floor. There was no sign of leaking. They did not recommend replacement, nor did they find a huge issue with tires. Slight cupping, but normal wear. You cannot rotate tires (different sizes front/back). Also the brake measurement was significantly lower from Cable Dahmer than what was measured by Hendrick. I'm angry that some $12/hour employee scared my potential buyer with false information and exaggeration on a vehicle they likely aren't certified to work on, much less have experience with. AND they would be happy to charge me $2,500 to make an unnecessary strut replacement on a car with 36,000 miles. I'm also angry that my potential buyer paid $89 for this crappy information which isn't true. Based on this experience, I will never bring ANY vehicle to this shop, and I will spread the word to all my friends about my experience. When my husband confronted them with Hendrick's inspection ticket, all they could say was that was their "interpretation". They apologized, but they cost me the sale of my vehicle. Buyer got scared that there was some major mechanical problems stated by the Cable Dahmer service guy, and backed out of the sale. More

WORSE CUSTOMER SERVICE FOR ANY GM DEALERSHIP Space does not allow me to comment on the disrespect and deceit shown by this dealership. I posted on FB, but strongly recommend that customers consi Space does not allow me to comment on the disrespect and deceit shown by this dealership. I posted on FB, but strongly recommend that customers consider another GM dealership before closing any deal with Cable Dahmer. They do not deserve to carry the GM logo. I am a loyal GM customer; have bought 8 GM cars within last 10 years; bought 3 brand new cars in one day from Jim Bishop Chevrolet in Alabama (sold not to another name). My loyalty was completely destroyed by this dealership. I have filed a complaint with GM and even had a three way conversation with the salesmen and the GM rep and BOTH salesmen HUNG UP on the conversation. The GM rep was speechless! The salesmen LIED on the phone and told the GM rep that I had him confused and that he was NOT my salesmen, when I was sitting there calling him based on his personal business card that he gave me. He told her that I picked it up by mistake. THIS is all OVER a $50 gift card that I was supposed to receive for test driving a Chevy. They, obviously, thought that I had no intention of buying a truck, but within two days, I had driven to Conklin-Fangman, and walked out with a BRAND NEW GMC $48,000 truck. Once they found out that I had NOT done business with them and would never do business with them based on the one day, five hour experience, my gift card was (obviously) canceled. When the card didn't come in the mail, I began calling the dealership and was hung up on several times. The customer service rep called me back, and had the general manager of sales, Rob, call me. He was very rude also and told me to "write my heart out," on any review of the dealership. I have filed numerous complaints with Chevy and hope that Chevy fully investigates this dealership. The lies and customer treatment is beyond reproach. I cannot believe any customer could write a 5 star review on this dealership. I was passed around by two salesmen, and obviously, have spoken with two customer service reps, all to NO avail! I have asked to meet with the owner on at least two occasions and have been passed around through all the customer service avenues. My guess is that the owner has NO idea of this incident and everyone is trying to cover it up before he discovers what actually happened. AGAIN, PLEASE consider another GM dealership over this one; at least give another one a chance to match the price! Hopefully, GM will investigate and reprimand the dealership for the deceitful and unprofessional way that I was treated. Regards, Dr. Barbara Pounders More