Cable Dahmer of Kansas City

Disconnect between salesperson and finance person I purchased a car in late March. I was told that my trade in would be paid in full by the salesman. BUT the finance person only financed that my 80% I purchased a car in late March. I was told that my trade in would be paid in full by the salesman. BUT the finance person only financed that my 80% of the payoff and let me holding an extra $5000.00 on my loan. I called and the finance person told me he didn't know what the salesman promised me but he went over the paper work with me. Honestly I don't remember him ever telling me that all of my trade in would not be paid off. I caught the discrepancy when MO dept of revenue pointed out the trade in amount on the title form. I purchased my last vehicle from the Independence location and they were wonderful and upfront about everything but the KC location I question whether or not they are a dealership of integrity. The service department is wonderful but as for sales I'll never purchase there again. More

motor oil boot prints / The tech left motor oil boot prints on my tan carpet and door trim. They said that my car had an open recall on it... this is after I just bought t The tech left motor oil boot prints on my tan carpet and door trim. They said that my car had an open recall on it... this is after I just bought the car from this dealership three months ago after it was supposedly inspected, serviced and certified. The car also has a power steering fluid leak that just started after being purchased three months ago. I asked the service manager if they could look for where the leak is coming from while they're under it. He said that they couldn't tell me where the leak was coming from unless I paid a 150$ diagnosis fee, but that since the car had just reached a certain mileage he thought I should replace the whole system for 1000 dollars. So, this is after I just bought the car that they say it needs this much work. But since I bought it "certified," as-is, that means that they won't help me with the repairs, much less take a minute to tell me which part is leaking, in hopes they can ream me by convincing me it's better to replace the whole system... (the high pressure hose, the return hose and the motor.) What a joke. Never buy a used car from a dealership and never go to the service department of a dealership... they're just cheating you. More

My wife loved this Enclave and.... My wife loved this car.... pre owned 14 Enclave really nice car however, everything else...I MEAN EVERYTHING ELSE was all xx!!!! Sales... service.... My wife loved this car.... pre owned 14 Enclave really nice car however, everything else...I MEAN EVERYTHING ELSE was all xx!!!! Sales... service.... finance...... WHAT A JOKE!!! I would never refer ANYONE to these shady stereo typical used car salesmen circus. I swear.... just to get my wife sold on dealing w car salesman was a task and this experience was exactly what she and I were both afraid of. Needless to say we bought the SUV and the first experience w service just happened and well..... NO DIFFERENT than the whole finance and sales xx!!! More

Buying new used vehicle Kelly my sales person was awesome!!!! I was afraid of buying from big dealership, always hearing how pushy there are, this one didn't do that to me. K Kelly my sales person was awesome!!!! I was afraid of buying from big dealership, always hearing how pushy there are, this one didn't do that to me. Kelly answered all my questions and concerns with a ? smile. I felt very comfortable with her and she was great with my 9 year old daughter. More

Engine and extedned warranty scammer This started on 8-10-2017 I ran a diagnostic test thru on-star. Which they put down even though they run the same dang test they are just upset they c This started on 8-10-2017 I ran a diagnostic test thru on-star. Which they put down even though they run the same dang test they are just upset they cant bill you for the 89.95. This should have been a flag. I tell them the codes which indicated a engine issue. Jack Paress with Cable Dahmer indicated I needed a new engine. I was floored but luckily had purchased extended warranty thur Warranty solutions. They are awesome I highly recommend them. Warranty solutions was given two options by Cable Dahmer one 90 day warranty engine or 12 month labor and parts they paid for the later and I paid $100 deductible. AWESOME!! I g received car on 8/25 . 8-29 Service engine light is on I return the car Jack states Plastic piece was over connecter "fixed". on 9/11 check engine light cam on again as well as the over heating Icon. I thought how can this be when I just replaced engine. . They replaced torque converter they stated seal was leaking and bad o2 sensor. Warranty solutions covered another 1657. by Cable Dahmer I again covered deductible we are at 10k in three visits. 10-16 car is leaking oil 10/20 "Fixed" 11-06-2017 engine leaking oil again . They stated leak was in between transmission and the engine . Okay Warranty solution covers again at a tune of 4694.90 . Get car back 11/29/2017. December car leaking oil again take to Cable Dahmer because it suppose to still be under the warranty they guaranteed to my Extended Warranty department. Back and forth again with Jack he blamed Warranty Solutions for not covering stated "they should cover I don't know what's wrong with them.". My warranty company provides transcripts of recorded call which Jack States the engine they my warranty company purchased thru cable Dahmer was covered 12 month parts and labor no contingencies. Jack disputes again stating he is doing me a favor. DO I NOT PAY FOR A SERVICE?!. . 1/24/2018 car does not accelerate rpms go but car doesn't not push . For a week Jack stats there is nothing mechanically wrong with the care "They run test see, ( he literally said that and a Lady we are trying to help you out) They technician ran test I drove it over 100 miles nothing. Friday February 2nd Still nothing wants me to get car okay I said did you remember the oil change? Nope they found an issue 3/4 oil is gone. How can that be and you don't check people fluid over the 5 thousand times I have been here for an oil leak. and why wasn't that checked Thursday. Calls back Monday the engine is knocking you have a bad engine. Again how there was no knocking but now the engine you supplied is bad?? . Jack states your warranty isn't going to cover this" Jack they shoudnt its gaurnteed by you for 12 months parts and labor Whole reason people go to dealership. Several phone calls back and fourth he tells me he is giving me a deal and and helping you out if you pay 1600 we will cover the rest on a new engine. LOL!!! I call Warranty soultuons they send the transcript of Jack providing them a higher quote just t get engine with 12 month labor and parts. He then proceds to tell me Jack has called them Midway Cable Dahmer supplier will only cover $50 of there$100 dollar an hour labor charge. So they are now passing this discrepancy down to me the customer. Intresting what a favor Jack!! Now I pay $655 to get my car and today 2/8/2018 the car over heats and two indicators come on and onstart director stated pull over the car. Now they are stating its just a hose should take 30 . minutes. This was at 2pm it is now 7"11 on 2/8 no word. I called Cable Dahmer got hung up on by Jack and the Service department manger. You know what they say the rotting starts from the head down. Called again Jack stated he was testing the car, which by the way he stated he did all day Monday is way I had t pay additional rental coverage . ISSA SCAM!!! I have never had so many issues in my life nor paid more for a car still not to work .Nor dealt with worse customer service Jack Parres is liar and so it Brian who stated Friday that Jack did wrong driving the car hard not changing oil he said everything would be covered NOT!!! I came out 655 not sure on want as the receipt has ben altered and I have a misc charge. Brian would not come out and speak and Jack had disappeared when the tow truck driver and I arrived. Very Convenient. again!! Considering I spoke to Brian thirty minutes before I arrived and he stated your stupid loaner is still in the garage. I am sure it is Brian as I Only went 3miles without the car doing the same thing!!! More

deceptive business practices/poor customer service I bought a 2017 Silverado on 9/11/17. It was one of their "loanerville" vehicles with about 4,000 miles on it. I have several issues with the dealers I bought a 2017 Silverado on 9/11/17. It was one of their "loanerville" vehicles with about 4,000 miles on it. I have several issues with the dealership, but will first explain the biggest current problem. When I bought the truck, I also bought an extended warranty and an extended service plan (oil changes,etc.). The sales person and finance person also wanted to sell me some type of extended plan to cover tires, which I was adamant that I did not want. Despite that, it was included in the sales contract and I didn't catch it at the time. The cost was a ridiculous $790. The finance paperwork did not include the charge- it was lumped in with the cost of the truck. Since I usually trade vehicles every two years I know I would never use this. I am attempting to get this $790 refunded. I cancelled the extended warranty and received a partial refund, I was initially told the extended service plan was not refundable,but ,after discussion, it was. Other issues: prior damage to the truck was only disclosed after ALL other paperwork was done. The dealership only had one key to the truck and made another, which failed to work after two months. Another key was made. Upon inspection it was obvious why the first key failed- the tip of the key was less then half as thick as the original GM key. I brought this to their attention and was told that was the best their key machine could do. The vehicle was down to 30% oil life when I bought it, until I caught that and it was changed. Finally, there is a fastener that holds the fuel tube in place. It was missing and the dealership had to know it, because they filled it with gas before I took possession. I would be VERY cautious in dealing with this dealership and read every piece of paperwork even though it will take a lot of time. More

Great customer service! We had a great experience - salesman Adam Branson was extremely helpful! He was very knowledgeable and friendly! He made the stress of shopping for a We had a great experience - salesman Adam Branson was extremely helpful! He was very knowledgeable and friendly! He made the stress of shopping for a car manageable! More

Service I took my 2008 GMC Acadia there I spoke to John Price in service told him the power steering pump is bad my mechanic already diagnosed it the only r I took my 2008 GMC Acadia there I spoke to John Price in service told him the power steering pump is bad my mechanic already diagnosed it the only reason I took it there it’s because it was covred under warranty . John Price said its under warranty and I there will be no charge if it the power steering pump if its anything else they will charge for diagnose they came back and said the power steering pump is indeed bad but it has an aftermarket pump so therefore it’s not coved under the warranty.. I told them I understand you don’t have to replace it but there should be no dingoes charge since we already knew that... they insisted on charging me $120 dignose for something we already new ... Brian the service manager were really he couldn’t resolve such a small issue and he was unprofessional John Price at the service very unprofessional as well . those guys are a joke I don’t know how they are keeping there jobs I do not recommend u take your car there these guys are just a rep off .. I will never take a car there More

Great experience I went for my first oil change and was very pleased with the great customer service and I arrived early and was taken right in by April and she was ve I went for my first oil change and was very pleased with the great customer service and I arrived early and was taken right in by April and she was very professional and helpful in explaining everything to me about my vehicle thanks for the great customer service More

Awesome Brandon is awesome makes the whole process very fun and simple. I would recommend to friends and family for sure. I have bought 2 trucks there and wil Brandon is awesome makes the whole process very fun and simple. I would recommend to friends and family for sure. I have bought 2 trucks there and will continue to buy my trucks there Best service possible More