Cable Dahmer Kia of Lee's Summit - Service Center

Brought my car in for an oil change and coolant flush. Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Mo Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Morning after picking it up leak bigger than before in my driveway. I’m truly not sure they did anything at all. It’s almost like they are a rental car and con business. In 25 years I’ve never felt this cheated by a car dealership. But I guess this is where all there money comes from that’s why when you call it’s press 1 for service. More

Never will I even drive past here let alone purchase another vehicle. I purchased my car along with the powertrain warranty, now that I have problems they want to send me to the Cable Dahmer on Noland another vehicle. I purchased my car along with the powertrain warranty, now that I have problems they want to send me to the Cable Dahmer on Noland because they don't work on GM's, that was never mentioned in the purchase🤔 They said in order to read the sensor, pull in and don't turn off your car so we can get the sensor read, I did what I was instructed and then the next day they tell me to come pickup my car and take it to the noland road location after the car does it again, I said well didnt you get the sensor read when I left the car running, they said yes but we turned it off to try to get the car to do it again and it didnt so theres no issues with the car now.🤔Make it make sense please, you tell me not to turn off the car but then you turn it off and tell me you don't work on GM cars. Well I said can you call noland road to tell them we are coming there, well no we can't because the issue isnt showing up now since the car is turned off. Sad thing is we were just thinking about purchasing a new car but I know where we won't be going and I will make sure non of my friends or family go either!!! What a frustrating experience, so many times taking off work just to be in the same position as I started with this issue!!! Poor service and no empathy what so ever, just about making a buck, not about keeping a good relationship. More

I have a 2014 Kia Forte EX. It has 65,900 miles on it. When I had the oil changed, I was told there were metal flakes in the oil. They checked the oil after I told them of a It has 65,900 miles on it. When I had the oil changed, I was told there were metal flakes in the oil. They checked the oil after I told them of a new tapping noise. They told me to go to Kia and tell them I needed a possible engine replacement. I immediately drove to Cable Dahmer and got a Customer Service Rep named Ryon McKivergan. He was very polite and professional. He looked up my vehicle and told me it was under warranty. He told me a technician would check it out. He arranged for me to get a loaner. A few days later he called and told me they had opened a case with Kia requesting a remedy. He said it may take a while for them to hear back. A few days later, he called and said Kia approved the engine replacement and told me it would take 5-7 days to get the parts. In a little over 2 weeks, they called and said my car was repaired. I picked it up last Friday and it ran perfect. The only hiccup was the outside temperature gauge didn’t work. I returned today and Ryon was at lunch but Jerry was gracious enough to have it taken care of for me. I just want to say that Ryon and Jerry were excellent! Ryon was absolutely the best service tech I ever experienced at Cable Dahmer. Jerry was also very accommodating and polite! I can’t speak about all the Customer Service Reps but the two I dealt with were top notch! More

Ive had bought only one car mysef from. CD but many freinds have purchased there car at Cable Dahlmer. 'My experience both with sales and service have been nothing but great. I have read th CD but many freinds have purchased there car at Cable Dahlmer. 'My experience both with sales and service have been nothing but great. I have read the negative reviews these look like isolated issues that communication and expectations needed to be improved by both parties My recent service on my kia was awsome. My service advisor communicated with me efficiently. My one negative would br communication wich was done via email and text. I could have easily missed the txt if I wasn't paying attention. Overall a great experience. More

I tried for a week to set a service appointment. I was never able to talk to an actual person. Every time I called, I was sent to an individual's voicemail. I left several messages and never recei I was never able to talk to an actual person. Every time I called, I was sent to an individual's voicemail. I left several messages and never received a call back. I even contacted the main line of the dealership and was not listened to and was sent to the same voicemail. I guess they do not need my business. Unfortunate, as I am a new car owner and would be giving them all of my business. Very very poor customer service!!!!!! More

I have had my car in for service many times and didn't have any issues, but the last couple of trips have been very bad. Today I made an appointment to have a state inspection done at 1:00. After waiti have any issues, but the last couple of trips have been very bad. Today I made an appointment to have a state inspection done at 1:00. After waiting an hour and 45 minutes, I went back to ask if it was about finished. They had not even taken it in yet and said it would be probably another 45 minutes. I had to take my daughter to a medical appointment, so I had to leave without the inspection. An inspection takes like 20 minutes. When someone makes an appointment at a specific time they should not have to wait that long without being at least told that they are running behind schedule. I Will not be taking any of my cars back there anymore, since this is the second time in a row that the service department has been this bad. Time to find a new service center for cars. More

Thank you Christina Dennis for my new car you explained everything in detail you made it real simple without waiting for hours. We appreciate your friendliness everything in detail you made it real simple without waiting for hours. We appreciate your friendliness More

Times are hard right now, and every penny counts these days. Christina Dennis understands the importance of our dollar and the value needed for the longevity of a new, used vehicle for our family. We coul days. Christina Dennis understands the importance of our dollar and the value needed for the longevity of a new, used vehicle for our family. We could not be happier with our purchase Christina Dennis was awesome! She was highly accessible via phone, email or in-person to address any questions or concerns. We will continue to work with Christina to purchase any future cars for our children or ourselves. Thank you, Christina, for caring about our needs over making a sale!!!! More

Christina Dennis is an awesome saleswoman very knowledgeable and great to work a deal with will definitely be back!!! She is highly recommended to everyone!!! knowledgeable and great to work a deal with will definitely be back!!! She is highly recommended to everyone!!! More