Cable Dahmer Kia of Lee's Summit

The initial part of the buying experience was great - the sales associate was responsive and helpful. However, when it was time to pay for the car, it was a different story. The sales manager added 3 opt sales associate was responsive and helpful. However, when it was time to pay for the car, it was a different story. The sales manager added 3 options costing $3K to the deal without my permission. When I protested, he said, “well, you have to pick at least one of these options.” I offered to scrap the deal entirely, and suddenly I didn’t have to pick any of the options. The finance manager was worse, he… - tried to convince us to purchase an expensive aftermarket warranty, saying that Kia wouldn’t honor their new car warranty (at a Kia dealership!) - kept obscuring parts of the finance agreement as we went through it, and got huffy when I told him I wouldn’t sign it if I couldn’t read all of it - was generally condescending to my wife and me. As I left, the salesman told me that I’d be invited back in a month to provide feedback and discuss my experience, but that never happened. I’ve scheduled my future service with a dealer that’s farther away, because I just can’t get back there again. More

Worse Experience at a dealer. Car listed for one price but when you get there, they have added a number of additinal items. Removed those items but would not remove the paint pr Car listed for one price but when you get there, they have added a number of additinal items. Removed those items but would not remove the paint protection for $990 since it was already on car. Did not list this is the advertised price. Said this was put on all cars at dealer but typically you get the option of adding that after purchase. Paint ptotection is a $990 scam. When going to finance office, noticed overall price of car was much higher again. They had added $3,600 extended warranty but never asked if we wanted that on the car. Finally, they scheduled the 1st free oil change but when car was taken ther, they said it was not needed. Waste of a day bringing car up to dealer. More

I had probably one of the most chill experiences buying a car… Tristan and Tyler will see me for future purchases. car… Tristan and Tyler will see me for future purchases. More

Very disappointed and disgusted with my experience. Should have read the reviews first. My salesman was a young man and very nice.But I have to admit after hours at the dealership he was not good at fo Should have read the reviews first. My salesman was a young man and very nice.But I have to admit after hours at the dealership he was not good at following through or returning calls.I have tried calling the sales manager,used car and general managers since .y purchase on9/27 and no return calls yet, Horrible Customer Service.But after reading reviews I gather upper management doesn't CARE, THEY HAVE OUR MONEY AND PROBABLY BUY ANOTHER ARENA OR SOMETHING COMPARABLE. More

I been waiting three weeks still ain't got my car after I put money down on it! They have bad customers service! I knew I should of followed my first mind and went to another kia store and got the car i want put money down on it! They have bad customers service! I knew I should of followed my first mind and went to another kia store and got the car i wanted and didn't have to wait. It seen like they not doing their job but when you call up there they want to put you on hold! I'm going back up there today to get my money back that I put down on a car three weeks ago! They can have the loaner car back advisor well! They not no good at all...not wasting my time again with this dealership! STILL AUNT GOT MY CAR BUT WAITING ON A APPROVAL! My sale person is Michael Seeber! Horrible and didn't contact me but I had to reached out everytime to get an update on the car i put down! I will not recommend nobody come buy a car from this place! More

Brought my car in for an oil change and coolant flush. Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Mo Mentioned the fact that I had a leak as well. They had my car 8 days. Said no leak so warranty wouldn’t cover the rental. Charged me $640.00. Morning after picking it up leak bigger than before in my driveway. I’m truly not sure they did anything at all. It’s almost like they are a rental car and con business. In 25 years I’ve never felt this cheated by a car dealership. But I guess this is where all there money comes from that’s why when you call it’s press 1 for service. More

This experience was a complete joke, and classic example of bait and switch. I was exploring buying a 2024 Kia Sportage. When looking at the site it shows their MSRP (which is not actually that at all, as t of bait and switch. I was exploring buying a 2024 Kia Sportage. When looking at the site it shows their MSRP (which is not actually that at all, as they include an $890.00 3M clear coat and nitrogen in their listed MSRP). They then show the discounts on the vehicle which total $2,500.00, and if you have a trade and finance the new purchase with them the total discount becomes $5,500.00. When I requested the best bottomline number they could give me on the car I was looking at they responded that they could sell it at the exact MSRP. What happened to the published discounts? Can you say "Bait and Switch?) Steer clear on this dealership!!! More

We went to this dealership knowing exactly what we wanted to look at/purchase. Our help was very uneducated about every vehicle he brought to us. Wouldn’t listen to our wants, couldn’t even answer a basic qu to look at/purchase. Our help was very uneducated about every vehicle he brought to us. Wouldn’t listen to our wants, couldn’t even answer a basic question of what the price was for any vehicle. When deciding to leave dealership, he brought out 2 seasoned managers to stronghold us into staying and purchasing a car from them. They were both rude and aggressive. I will never recommend or use this dealership again. More

Kristen, my sales associate was very knowledgeable and easy to work with listen to all our wants and needs and then found the right car for us. Sales manager Tristan made the process very easy not hours easy to work with listen to all our wants and needs and then found the right car for us. Sales manager Tristan made the process very easy not hours and hours negotiating, which I truly appreciated. Abby, the finance manager was very knowledgeable about her products did not try to overprice them or sell us something we absolutely did not need. Will do business at the dealership again as I have in the past, and always had pleasant experiences and walked away feeling like I got the best possible deal I could. Truly love our new Kia EV six More

I wish I had found this review site rather than depend on the Google reviews. The sales person was a nice kid but that's probably how they get you in. I test drove a Kia Niro on a Saturday and was there f the Google reviews. The sales person was a nice kid but that's probably how they get you in. I test drove a Kia Niro on a Saturday and was there for 2 hours initially negotiating. I was very careful to decline all the add-ons except for the anti-theft as I had concerns about recent Kia thefts. I had other test drive appointments that day but was continually asked how they could get me in the car that day. Expected but I started to feel like a hostage. Eventually left to discuss the vehicle with my spouse over lunch. I liked the vehicle enough so I called to let them know I would purchase and they asked if I could come back in that day. I went back to the dealership at 5:00pm to finalize negotiations and purchase. I was there until 8:30 waiting to meet with financing. Rarely did anyone come to check on me and my phone eventually died. Finally met with financing and was shown the maintenance/extended warranty plans and was told "It's only $20 dollars more a month" added to my lease to do the standard package. I thought it would be beneficial for the anti-theft component and could afford the extra $20 a month so I agreed to it. Also if "I agreed to it", my APR would be at a 6.1% vs. a 6.9%. After signing all the documents digitally, going home and speaking with my spouse I came to realize my monthly payment was almost $150 more than what it should be. My fault for not reading the entire contract on an uncomfortable, glarey, table-sized screen while hungry, tired and without a phone or calculator. The total "standard" package was approximately $6,000 added on to the final price of the vehicle. That doesn't sound like $20 more a month to you does it? Unfortunately, I had signed everything and my only recourse now is to cancel one of the maintenance contracts. Worse buying experience ever - made me feel like an absolute moron for how I got hosed. More