Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City - Service Center

I have to agree with the negative reviews. Every single one of them is on point. Liars, shady as they come in the car business. Every single one of them is on point. Liars, shady as they come in the car business. More

Your service department sucks. Never again. Replace a battery shouldn’t be a big deal. Except with you dumbasses Never again. Replace a battery shouldn’t be a big deal. Except with you dumbasses More

Terrible service experience. No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No e No one greeted me when I arrived at the dealership. Service advisor did not give me his contact info and was extremely difficult to get hold of. No expectations were set as to how long the repair would take or when the service advisor would get back to me next. No explanation of repairs provided was given. Will drive miles out of my way to go to another dealership next time. More

I came to this dealership with a "Service Electronic Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the wa Stability Control" warning. My Jeep Grand Cherokee only has 60k miles and I had the warning intermittently. Some days it was fine, other days the warning and strange driving behavior came back, so maybe they could fix it. After leaving the Jeep over night, Cable Dahmer Service called: "Not good news my man, $5,046 to replace your Transfer Case and Drive Control Module". I asked, "Why the transfer case?" They said because the technician said it was "internally damaged based on the code and this is what they recommend". If it was internally mechanically damaged, how come it fixes itself some days? My xx alarm went off! They wanted 4 days for the parts to arrive and 3 days to do the repairs. To release my Jeep, I paid them $200 for a questionable, sketchy, insanely high priced diagnosis and drove my Grand Cherokee home. I don't have $5,000 laying around, and my jeep has relatively low mileage, so something like this is unusual and should not happen. I researched online and found the issue is only related to the Transfer Case Control Module (TCCM) under the driver's seat. I bought a new module on Amazon for $129 (2 days). I replaced it myself in 3 minutes. My Jeep is now drives better than ever! I took apart the old module and found the internal connector pins to the circuit board were chaffing and causing open connections (overall poor design of the OEM module). Upshot: Don't let them xx you into work you don't need! They even tried to upsell me on a fuel system clean! At first, I thought the Service Manager (Chad Kelly) was going to do the right thing after agreeing to refund my $200 for mis-diagnosing my vehicle. But, even that was xx! Over two months and no refund! They do not return calls or messages! Now, I don't trust them whatsoever and will never be returning with my Jeep. Nor will I buy my next vehicle here. I rely on thrust and follow-through, they exhibited neither. I hope this helps others to see the dark side of this business. More

Service after the sale is key! Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know thei Nothing but good things to say about the team that took over the new. Able Dahmer Jeep/Dodge. Fresh remodel but the service underwriters know their stuff and the service manager is a Jeep need! They go the extra mile to get you a loaner or a quick ride to work. George K. Kansas City. More

Took my car for service and the mechanics there stole a gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP gun out my car. DON'T GO HERE FOR ANYTHING. FIND A DIFFERENT DEALERSHIP More

Went in to get repairs done to my truck and they got me and taken care of quickly. and taken care of quickly. More

The worst service department ever!!! brand new 2021 Pacifica and I have been waiting for over 3weeks to get a part installed that is under warranty. first was told I would have to pay diagnostic fees, Pacifica and I have been waiting for over 3weeks to get a part installed that is under warranty. first was told I would have to pay diagnostic fees, then told they had to order the part and would take 7 days to get it, then made another appointment to get it installed..then service department cancelled my appointment to work on another car, then made another appointment and now they have had my car for two days and when I called today I was told that the guy who is working on my van is working on oil changes today and my van probably won't be ready until Monday after I was told it would be ready for sure today! so let me get this straight I had an appointment yesterday morning at 8am and now I'm told that the servicer is working on oil changes!!!! wow!! they don't call to give you updates nor do they offer you a loaner. all of this headache for an Auto Emergency Braking part and I am sure it doesn't take that long to install. They just don't care! I will never buy another Chrysler nor will I ever come back to stateline Chrysler dodge jeep ram dealership! they do everything right to get you into their cars and then treat you like crap after you are locked into a contract! The service department team also doesn't show up on time for work! 10minutes late opening up! poor service ! More

I’m a Disabled American Female Veteran who bought a Car from this Dealership. The Car that I bought was Truly More Money than I had Planned To Spend. I had a few Concerns but Grown People should AGREE to from this Dealership. The Car that I bought was Truly More Money than I had Planned To Spend. I had a few Concerns but Grown People should AGREE to sometimes Disagree and try to keep the Relationship In TACT. When I ARRIVED at the Dealership on Memorial Day I was Ready To BE Disappointed Once Again! But This Did NOT HAPPEN! I was elated that the USED CAR SALESMAN made everything WRONG, RIGHT. I even recommended a Customer to Look At A New Car! Trust is SO VERY IMPORTANT and Mr. Shane the Used Car Sales Manager’s Word Was As Good AS GOLD! HE went Far and Beyond The CALL OF DUTY! In Everything That We Partake of In Life, WE MUST FIRST GET AN UNDERSTANDING! I See Why ALL of Your Employees talk so Highly About Your Character and Trustworthiness! KUDOS TOO MR. SHANE! More

Service at this dealership was horrendous vehicle came out dirtier than it went in oil on the door and center consul rude employees was Lied to management was rude argumentative out dirtier than it went in oil on the door and center consul rude employees was Lied to management was rude argumentative More