Cable-Dahmer of Kansas City - Service Center

The employees were very polite and informative. The waiting room was very clean and inviting as well as the bathroom was clean and very well air-freshened. The waiting room was very clean and inviting as well as the bathroom was clean and very well air-freshened. More

Pick up and drop off service is great. After that it goes downhill. Lane manager wanted to sell me manifold bolts and ball joints. The vehicle was towed in for customer diagnosed fuel pump After that it goes downhill. Lane manager wanted to sell me manifold bolts and ball joints. The vehicle was towed in for customer diagnosed fuel pump failure. Repaired. But they didnt replace the lines and say they test drove it. The vehicle smells like an open can of gas in a garage. I guess I should be happy no sparks ignited my 5000lb boom boom. More

I love the service I receive at this dealership. All of the service employees are very professional and overall great people. All of the service employees are very professional and overall great people. More

The service department is a scam. I came in knowing exactly what I needed and I had the codes for the repair. I figured since I was there I’d have them change the oil as well. They I came in knowing exactly what I needed and I had the codes for the repair. I figured since I was there I’d have them change the oil as well. They said they needed to run a diagnostic test, which is $199, but that would be counted towards the cost of the repair, which again I knew I needed. They quoted me over $700 for the repair. I almost fell out of my chair. That is $400 more than two reputable auto repair shops quoted since their quote. Their labor costs were absurd. I told them no thanks and felt I was being ripped off as I already knew what needed to be replaced. Essentially I paid nearly $300 for an oil change. This is highway robbery. I will never go to them again and you should shop around. They told me “well the dealerships are always higher.” This is just a scam. Won’t happen again. Beware. More

Poor customer service. The mechanic did to have completed his job correctly. But my service advisor Vick Sangha, and service manager Brian failed to do their jobs. The mechanic did to have completed his job correctly. But my service advisor Vick Sangha, and service manager Brian failed to do their jobs. More

The customer service is not that good. The tech advisors do not explain you what the car needs to have exactly. The tech advisors do not explain you what the car needs to have exactly. More

Vick always makes sure we are taken care of. I can't say enough good things about working with him in the service department. I can't say enough good things about working with him in the service department. More

Friendly atmosphere. Work is done quickly and above customer expectations.I’m on my third new vehicle from this dealership. Work is done quickly and above customer expectations.I’m on my third new vehicle from this dealership. More

On June 30th when valet service dropped off my truck, there was a bump and scratches on the front passenger side and rear passenger side. I advised valet and my service advisor My truck did not have that there was a bump and scratches on the front passenger side and rear passenger side. I advised valet and my service advisor My truck did not have that damage when I dropped it off Monday June 27th. Valet said they did not have any photos time stamped from Monday June 27th when I dropped off the truck. Service advisor Vic advised he would take a look at footage from dropoff. I have not received a response from my reported issues of my truck and very frustrated as I have been very patient with my reoccurring issues with my transmission and wheels & tires vibrating…. More

It was great everyone with the service team is always great when I come in I have 5 cars and they are the only place that I have service them great when I come in I have 5 cars and they are the only place that I have service them More