Cable-Dahmer Chevrolet of Independence - Service Center

Lack of respect I called the service department 3 weeks ago when the GM recall went and was informed that my car did not fall under the recall at the moment. Somethin I called the service department 3 weeks ago when the GM recall went and was informed that my car did not fall under the recall at the moment. Something felt wrong with my car so I called this morning at 11:26am to inquiry if it had been added. I was informed by the young male that I talked to it had been added. I was told it was and that they had the parts on hand. I said I couldn't bring it in tomorrow as I have to go back to work. He said I could drop it off today. I told him I would be up there shortly. I arrived at the service department at 12:30 and they had no idea I was coming because the person on the phone didn't write a ticket. After talking with the service advisor, he informed me that they only had one of the parts needed and that I would be put in an Enterprise car instead of a loaner from them like I was informed on the phone. I told them I was told I would have no expense out of pocket and that Enterprise will charge a deposit. They said that's not true and I said it is because I just had one when my car was getting the bumper repaired. I had the money to pay the deposit, but now its more of a principal of being told one thing and another thing happening. It also went from a 2 to 3 day repair job to one without an end in sight. How in an hour could that change? Why is it that as a female they treat me like I am a complete idiot when it comes to my car? I am not. I am a well educated woman. No one can explain what happened and why I wasn't told upfront they didn't have all the parts. Had the service man informed me, I could have taken my car to any Chevy dealer before they had my car in the back and I had the rental, I may have taken it elsewhere. I just hope my car isn't worse off when I get it back. It took me talking to the owner to get any headway and I still feel cheated and disrespected. More

I brought in my 2005 Chevy Silverado for an oil change and a fuel pump replacement. They supplied me with a rental and it took 4 days. My issue is the fact that they charged me for a rental when they are and a fuel pump replacement. They supplied me with a rental and it took 4 days. My issue is the fact that they charged me for a rental when they are the ones that took 4 days to do it. The left hand doesn't talk to the right hand in service department, I called and spoke with a manager and he said I would be refunded that charge. Well FOUR MONTHS have gone by and no refund. I think Cable-Dahmer and Dave Cross motors should combine to make the worst dealership/service department and they can be collectively avoided! More

Took in for catalytic converter warranty replacement. Was told that in order to replace that, I needed to replace my exhaust manifold first, which was they found to be cracked. A $915+ repair, that was proba told that in order to replace that, I needed to replace my exhaust manifold first, which was they found to be cracked. A $915+ repair, that was probable to the warranty repair. Knowing that my car has NO engine noise or smell that you WILL hear from a cracked manifold, I questioned the cost and diagnosis, I was told they performed a "pressure test" to find it after scanning the codes and finding the following 4. P0420-Catalyst System Efficiency Below Threshold, P0300-Random/Multiple Cylinder Misfire, P0101-Mass Air Flow Circuit Range, P0326-Sensor Circuit Range/Performance. All of which could lead back to what? A BAD/CLOGGED CATALYTIC CONVERTER. I was also told that they would go ahead and fix an existing problem with my passenger door lock (actuator has already been replaced 3 times and still doesn't work on a 2008 Malibu) and THAT wasn't even completed after I FINALLY got ahold of my contact there from an 11:18a initial phone call at 3:45p in the afternoon.. Went to get not only a second opinion, but a third also and sure enough, the catalitic converter is beyond clogged. (Which generally can cause a manifold to crack, which by the way mine is not.) Thanks guys.. Won't be coming back to spend any money there, and I have posted your coupons that was sent on a mailer on Craigslist for free. (And come to find out, you can purchase an exhaust manifold for $350, thats a LOT of labor!) P.S. Got a customer follow-up phone call and explained all this, was told they WOULD get back to me that day to talk about the issue, and have been waiting 4 days now to no avail..... More

My experience with cable dahmer was great! What made it even more better was having the opportunity to do business with Beth Mason. She was very helpful and kind, also worked very hard to make sure I walke even more better was having the opportunity to do business with Beth Mason. She was very helpful and kind, also worked very hard to make sure I walked away with what I needed. More

Wonderful service. Kudos to all. Will return. Had an awful time at another dealership, they were very rude and uncaring. The service dept at Cable Dahmer were very caring and made me feel very comfortab awful time at another dealership, they were very rude and uncaring. The service dept at Cable Dahmer were very caring and made me feel very comfortable and they were very caring. They solved my problem very professionally. More