Cable-Dahmer Chevrolet of Independence - Service Center

Terrible service just to get an Inspection We waited two hours just for an inspection and one tire at 8:15 am. They would not let us make an appointment. They said after that it could take anot We waited two hours just for an inspection and one tire at 8:15 am. They would not let us make an appointment. They said after that it could take another two hours to do an alignment. So we left without the alignment. They did not keep us up to date on what was taking so long. We waited and waited. Then we wanted to pay and leave and the only one that could do us was on the phone and we waited and waited and waited and listened to him on the phone. Can you believe only one person could take our money? First and last time at this Dealer. Unless you have a lot of time, don't go. More

Won't stand behind vehicle with paint issues. I have a 2016 Chevrolet Cruze that I purchased 1 year ago at the Independence dealership. I was in a small fender bender and took my car to the collis I have a 2016 Chevrolet Cruze that I purchased 1 year ago at the Independence dealership. I was in a small fender bender and took my car to the collision center for an estimate because I figured I would get better service from the dealership where I bought it. I also took the car to another Chevrolet dealership to get a second estimate. At the second dealership I pointed out 2 places on the hood that the clear coat was peeling in areas that were not involved in the accident that I was concerned about and was told that the hood had been repainted and I should take it back to the dealer I bought it from and they should take care of it. I was asked if it was disclosed to me that it had been repainted and I told them no. I then took my car back to the collision center so they could look at the peeling paint and was told by them that it had been repainted and my estimator Jason Fowler told me he was going to "go to bat" for me and try to get the paint taken care of because it shouldn't be doing this on a 1 year old car. I had already had issues with the collision center for not returning calls when I tried to schedule the repair and after placing several calls to see what was going to be done about the paint and not getting any return call I called the second dealer and scheduled the repair with them and they are going to take care of the paint for me. All in all I placed over 6 calls to the collision center and did not receive a return call. Over two weeks after I took it to them to "go to bat" for me I finally received a call from the collision center telling me they would not cover the paint. I am very disappointed in this dealership and would not recommend that anyone expect anything from the collision center as far as service. I hope their mechanical service department is a lot better that their collision center. More

Ruined my truck I purchased this truch at cable dahmer in 2007. It is a 3/4 ton diesel silverado. A very expensive truck. These did not come with a sunroof so I paid I purchased this truch at cable dahmer in 2007. It is a 3/4 ton diesel silverado. A very expensive truck. These did not come with a sunroof so I paid cable dahmer an extra $2800 to install the sunroof. Several years later, when the sunroof started leaking I took the truck to cable dahmer to fix it. I told them it was leaking badly so not to leave the truck outside if they were going to keep it overnight. They laughed and said it will be done today. They ended up having the truck for 3 days. The second night they had it there was a torrential downpour. The whole area got 3+ inches of rain. When I picked up my truck I ran some errands. About 4 hours later I was in a parking lot and realized as I was getting out the door there was a huge amount of water coming out of the door and the floor panel. I tool a video as evidence. This was a day and a half after the heavy rain. when I called cable dahmer they had me bring it in and said they couldn't see anything wrong so .... basically get lost. I am not sure how much rust damage will result of this drenching the truck took for a day and a half. I will never take my truck back to this dealership. More

Trouble after detailing I have used Cable Dahmer to service my Chevy Silverado ever since I purchased it in 2015. I have had exceptional service and timely responses. I h I have used Cable Dahmer to service my Chevy Silverado ever since I purchased it in 2015. I have had exceptional service and timely responses. I had taken my truck in for a full detailing (Which was well done) I noticed while picking up the truck a small dent on the front fender. When I made the inquiry with the service manager Josh Bird, he understood my position and made it right. It was in the body shop for a couple days where I was provided a rental. When completed the truck looked just like the factory finish. Thanks Josh for all the help! More

Great Service Advisor Blain Plymell I would recommend taking your car here. Blain was very knowledgeable and friendly. He walked me thru the process of what was going to happen while g I would recommend taking your car here. Blain was very knowledgeable and friendly. He walked me thru the process of what was going to happen while getting my car fixed. They should hire more people like Blain who truly care about helping with the customers needs. More

Irritated customer We had a 12:30 appointment for a recall. 3:30 we asked about the progress. We are told they just took it to the work bay and they are short on mechani We had a 12:30 appointment for a recall. 3:30 we asked about the progress. We are told they just took it to the work bay and they are short on mechanics. it is now 4:20 and we are still waiting. More

Outstanding and accommodating dealership When i bought my new 2016 Equinox, my experience at this dealership was very relaxing. There was no pressure and they found me my perfect vehicle. Se When i bought my new 2016 Equinox, my experience at this dealership was very relaxing. There was no pressure and they found me my perfect vehicle. Servicing it has been just as easy. Everyone is so friendly and helpful. If I could give 10 stars to my sales person Callie who sold me the car and the service tech that gets me in and out for servicing I would. Thank you all. What a great place. More

Dont use Collison Center Extremely upset! Had the work been completed correctly in the first place after 6 weeks in the shop, I wouldn't have had to bring my car back a 2nd ti Extremely upset! Had the work been completed correctly in the first place after 6 weeks in the shop, I wouldn't have had to bring my car back a 2nd time. The result, Enterprise Rental is demanding $500 from me due to hail damage on a vehicle I should have never been in. Your shop sucks! 3 years ago I had a different vehicle in your shop, it was returned to me with paint runs. I should have never come back! More

Very Helpful The person that helped me, Alexander Jennings, was very helpful for what I needed. He wasn't pushy at all. Treated me like a friend instead of a custo The person that helped me, Alexander Jennings, was very helpful for what I needed. He wasn't pushy at all. Treated me like a friend instead of a customer. More

very helpful/pleasant service, and people! Had a flat tire, was given a loaner and my car was fixed fast! Also had a new key made! Very easy experience! Super nice and friendly people helping m Had a flat tire, was given a loaner and my car was fixed fast! Also had a new key made! Very easy experience! Super nice and friendly people helping me!!! Thank you More