Cable-Dahmer Chevrolet of Independence - Service Center

It took 3 weeks to get my truck in for an oil change - had to be worked into their schedule - not mine - price increased from $85 the last time to $109 this time - was told the price of oil went up - how had to be worked into their schedule - not mine - price increased from $85 the last time to $109 this time - was told the price of oil went up - however looking at past oil changes, the price of the oil was the same as previous times - was not pleased with the service department - have used Cable Dahmer service since 2004 - bought several vehicles from them - will probably check around for service departments. More

I have never in my life been so disappointed in a business. I went in for a simple oil change and tire rotation. If I didn't care about keeping my vehicle a certified Chevrolet used car. I could have business. I went in for a simple oil change and tire rotation. If I didn't care about keeping my vehicle a certified Chevrolet used car. I could have done it myself in my driveway with just a floor jack, jackstand and socket set in just an hour. But instead it took 3 hours of my day by taking it to a so-called professional service center. Then charged me $202.00 dollars for that 3 hour oil change and tire rotation. I definitely will be going to a different Chevrolet dealership from here on out. I purchased my vehicle from Cable Dahmer Independence and had my 1st service there. But after this 2nd service I will not be taking it back there for it's 3rd service. I will also let all my friends and family know that they would be better off going to a different Chevrolet dealership. Due to their poor customer service and the poor excuse they gave me for why it took so long. Which had nothing to do with my vehicle. If you value your time and money this is not the place for you. More

I will not buy another vehicle from them had mine two days and still having problems with it.cant belive they ripping people off. days and still having problems with it.cant belive they ripping people off. More

I waited a few months before typing this up, in hopes my temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual per temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual personnel area might not be correct. I didn't recognize the names/pictures provided on this sight, so I'm using the name that looks most familiar from their website. This dealership will not see a dime from me ever again. I probably won't ever buy a Chevy car again, from any dealership. Their service department is horrendous. I dropped off my car, on labor day. It was riding rough, my clock kept resetting, and my GPS was way off. I didn't have a reservation, so I understand they wouldn't be able to get to my car right away. They say they called me, after about 2 weeks, but I didn't have any messages on my end. I'll give them the benefit of the doubt though and blame that one on Verizon. However I called them that next weekend, and was told that the mechanic working on my vehicle doesn't work weekends and nobody in the shop had yet looked at my car. I call back the next friday, I figured if nobody at looked yet I needed to give them a couple days, but if my mechanic didn't work weekends I figured I need to at least check on a time line from him before he was gone for the weekend) When I called I learned that he left early that day, and was told he was scheduled to look at my car on monday, and that he would call me on monday. (which, if he really messaged me at two weeks what were these other people talking about?) Monday comes and passes with no call, so afterwork I come into the store on Tuesday. He tells me he's been waiting for me to respond to his message, that the battery was bad and the engine coils need to be replaced. I'm pretty upset at this point, because the clear miscommunication going on, but I figure at least we have a plan, work is getting done, and its probably not all this person's fault. It could be the two different people I called were misinformed. I tell him to go ahead and replace the coils, but the battery was brand new and under warranty, so I would take it back to O'reilly and get them to replace it. After some days pass they call me to let me know that they finished working on my engine coils and put in the new battery, but that one of their porters BACKED INTO MY CAR. They went on to say that they took my car to their body shop, and because of some minor cosmetic wear and tear that was also going to be replaced with my new bumper, that my car would look better than before. I didn't feel very reassured. I told them I would come in to talk to them about it afterwork. My car has been in this shop for about a month now overall, mostly because of lack of communication, but now they've damaged my vehicle as well. When I come in, they offer me a loaner vehicle. This is not an adequate substitute to driving MY car, and I tell them this. They direct me to the manager. At first the manager tries to play it off as no big deal, "they didn't real hit my car that badly, its probably only cosmetic, I should be grateful" kind of stuff. Enitirely disrespectful. Eventually he offers me a free oil change, this also wasn't satisfactory as I didn't need an oil change, and wouldn't need one for another 20 months, but Its clear they are giving me any other choices. In hindsight, I wish I had refused their repair, taken it to another shop, then sued them for the cost of damages. Finally my car is "finished", they have the new battery in, they have the coils replaced, they've fixed the damage they added on, and they said it runs smoothly now. I come in to pick up my car; the bill was more than I thought they had told me originally, but once again I was willing to give them the benefit of the doubt. I was just so excited to get MY car back after over a month in the shop. I pay, I get my keys, I sit down in my car and surprise they only fixed one of the three issues I brought it in for. I thought the battery replacement was why the console/clock was resetting every time I turned the car on and why the GPS wasn't working properly. I went back in to ask them about it. He said I never told them I wanted that fixed. I told him I definitely did, and I wanted him to take the car back and finish the job. He told me since I didn't get a reservation, I would have to start my wait all over again, and it would be a new diagnostic fee as well... That's when I finally gave up on Cable Dahmer. More

My experience having service work done on 2 different vehicles that I bought from Cable Dahmer over the course of 16 years was that the work is seldom completed properly or on schedule. Their prices f vehicles that I bought from Cable Dahmer over the course of 16 years was that the work is seldom completed properly or on schedule. Their prices for their sevice work is as high or higher than you would pay anywhere else, I have discovered. I would recomend taking your GM vehicle to a different dealership for service work, or simply finding a trustworthy independent mechanic to do maintenance or repairs. Cable Dahmer is better at taking your money and making excuses for their poor service work than they are at simply getting the jobs done correctly. More

Bought a truck from them was worst mistake we made ive had truck in my possession 5 days and going on 2 payments the service guy lied said they drove truck 30 miles but must have thought I was stupid the had truck in my possession 5 days and going on 2 payments the service guy lied said they drove truck 30 miles but must have thought I was stupid the truck was drove 7miles and never left the lot... my chevy app allows me to track the truck and its usage it ran for almost 2hrs with top speed of 7mph they trying to get out of working on it cause they sold me a xxx....they have had my truck since Jan 5th it is now Feb 1st im not happy im calling lawyer and the local news stations about there practices More

Customer treatment here is really poor. I was so disappointed. I experienced only hassle and absolute disinterest in helping me as a customer in sorting out the issue with VCS that this company sold disappointed. I experienced only hassle and absolute disinterest in helping me as a customer in sorting out the issue with VCS that this company sold me. I don't recommend to approach them at all, ie once you are hooked, you've also been forgotten immediately....>;o( More

Poor Service Center Experience, My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agre My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agree to the 7 hrs of labor and price of Module that Dealership was asking for. Nothing was settled so I was told to pick my car up at no charge and take to another dealer. This was after a week of wasted time. I went in that next Monday to pick it up. I was told that updated information was sent to the Extended Warranty Co and answer would be about 3 hrs. The manager had the Rep call while I was there. There was an Agreement on Labor and part in about 20 minutes. Car was left for work to be done. It was that entire week and on Friday I was called to pick up. I picked it up and less than two miles away from the Service Center the heater did not work. I called and was told to return the car 3 days later on Monday. I got up that morning , Ice and Snow every where and the wife and I took the car in. About two blocks from the Service Center I received a call saying Mechanic would not be in and not to bring the car. We went back home. I heard nothing else. I called on Wednesday and was told by a Gerald or something like that to bring the car in and he would have a loaner ready for me. I took it in and dropped it off. If this review was based solely on the second time in to repair the heater I would have provide a much better review rating, However two weeks wasted, the replacement of a Heater control module that was working but only replace because GM Corporate said it had to be , AT owners expense and disregarding the 8 yr Voltec Warranty that should have covered it, A $1,200 replacement, and not having the vehicle repaired when picked up I have to rate service this way. It took another $600 some charge to repair the heater problem with the correct part and another week to resolve it. The engine being loud and vibrating problem after picking it up the first time is still present. I don't feel this problem neglect from the Rep that handled my repair, but more from upper management and GM Corporate Customer Service that failed to provide support. I was always treated with friendly response. I can not complain about my second visit and service I received. Had it been based entirely on that visit I would give at least a 4 star rating. NO Compensation by GM or The Dealership was provided for the inconvenience to me the customer for the multiple trips to the shop, the two weeks without a vehicle and the stress and aggrivation caused. The Rep can only do for the customer what the Management will Approve. More

Day 3 for a water pump Scheduled Monday to bring in my equinox to have a water pump replaced. I.was told that the part was in stock and it would be done by 3 o’clock that d Scheduled Monday to bring in my equinox to have a water pump replaced. I.was told that the part was in stock and it would be done by 3 o’clock that day. It is now Wednesday at 1:45 PM and my car is still not ready. My Two-year-old is in the NICU at the hospital and I have no vehicle. The Service representative won’t return phone calls, answer calls when paged and takes the longest lunch break I’ve ever seen. No offer of any kind solutions or accommodations. Just excuses. When I called and complained they told me if it wasn’t done Tuesday they would give me a loaner. Really? How am I supposed to get it? Tried to pay in advance and couldn’t get the service rep to do it. Just more excuses when I could get him on the phone. Worst service I have ever experienced. On top of all this I had to pay $300.00 to be treated this way. Don’t waste your time, there are better places to take your car to. More