Cable-Dahmer Chevrolet of Independence - Service Center
Independence, MO
59 Reviews of Cable-Dahmer Chevrolet of Independence - Service Center
My vehicle was brought in for a brake assist service warning on dash and oil change. Even though the vehicle has warranty coverage was told there would be a diagnosis charge of $179 which would be waive warning on dash and oil change. Even though the vehicle has warranty coverage was told there would be a diagnosis charge of $179 which would be waived if the repair was determined to be covered by the warranty. So what choice is there but to accept. The repair ticket says it could be battery and customer declined to replace at $608.31. So the diag fee was charged. Basically a $300 oil change! More
Cable-Dahmer has always been reliable. The cost was a little more than I expected, but I was super happy to have the work done. They do keep asking me to trade/upgrade my vehicle (which I The cost was a little more than I expected, but I was super happy to have the work done. They do keep asking me to trade/upgrade my vehicle (which I find a bit annoying); however, I will probably return at some point in the next couple of years to consider trading in. More
Took my vehicle in for some maintenance and asked for a loaner vehicle expecting it to take at least 5 hours but to my surprise it was done in a couple of hours. loaner vehicle expecting it to take at least 5 hours but to my surprise it was done in a couple of hours. More
Brought a new 5500 and have had a problem with the four wheel drive since day one. Also bought the 5 year oil change plan. I've told them every time I've been in about the issue. They always tell me the wheel drive since day one. Also bought the 5 year oil change plan. I've told them every time I've been in about the issue. They always tell me the are booked out and can't fix it. I made an appointment three weeks out and get there today to find out they don't have me in. Cooper tells me that they don't fix four wheel drive by appointment that I need to leave my truck with them 3 to 5 days and they will try to look at it. Even states that's how it's been done since he has been there (7 years). All the while talking louder and over me any time I tried to talk. I left the service department and went to find my salesman (Aaron). He wasn't there today, but did answer my phone call later. Went back to service and talked to a manager (Rich Frost) and another adviser (Taylor Swager). Now they are going to get the oil change, the broken gas cap, recall, and diagnose the four wheel drive issue done. Promised to call me before 3pm. I called back at 3:29 to check in. This time Taylor talked over me and acted like I was irritating him, but did tell me that a tech was looking at it. He called me back at 4:53 and informed me they had to get a part and would start working on it in the morning and might be done by lunch, again talking louder and over me one two many times. CUSTOMER SERVICE is HORRIBLE! Marty I hope this reaches you personally We do a lot of business through Chevy...............BAD look for you as We are expanding fleets of trucks. Mike 2023 Chevy 5500 More
I appreciate the excellent, and competent service I received from Cable Dahmer. I had terrible service from Molle Chevrolet, and am so thankful to now find a dealer that knows how to care for a new Ma received from Cable Dahmer. I had terrible service from Molle Chevrolet, and am so thankful to now find a dealer that knows how to care for a new Malibu. More