Cable Dahmer Chevrolet of Independence

Bought a used 2009 Jeep Wrangler from this lot on April 23, 2011. Worked with sales person Derek. A lot of games were played during this sales transaction. I have worked with several dealerships in the p 23, 2011. Worked with sales person Derek. A lot of games were played during this sales transaction. I have worked with several dealerships in the past where I have been able to walk in and state what I want and been told how we can do that. Derek had to go into his boss's office several times, try and talk me into putting money down which I told him up front that I would not do (I had a nearly 18000 trade in), and his boss finally came out complete with a bunny (for Easter) drawn on my sales sheet which said, "you win!". After we agreed upon a price, Derek repeatedly told me in a "joking" tone to "not be mean to anyone else" because I had "already been mean to him". Apparently going to this dealership knowing what your trade is worth, what your credit score is, and what you want is considered "mean". As stated, I purchased a Jeep Wrangler, the car I purchased has a soft top to it, which as of today I still have not received. It is apparently with a family member of Derek's that he sold another Jeep to and mistakenly gave them the incorrect top. It isn't in my possession yet because Derek told me today that it was just "easier" for his family to bring it back to Independence when they come today rather than mail it to me. I had at least expected the top to have been mailed by now, if not here. No update had been given as to when I was to expect the top prior to my discussion today with Derek. I have had the car for 2 weeks now and the rear brakes started to squeak. It is still under warranty so I brought it to the Jeep dealer where I live. The dealer let me know that the back brake pads were more than half worn and the rotors needed to be smoothed. I called Cable-Dahmer and asked if this is something that they would take care of as I felt like it should have been addressed before the car was sold. They said I would need to take it to their service department in order to accessed because the Jeep dealership here was trying to cheat me. I live almost 2 hours away and asked if they would just pay for the service in my home town rather than me drive and was told no. I can understand not paying, however in my mind, good customer service would include helping your customer find any and all alternatives to the situation. Simply telling me that the Jeep dealership here is trying to cheat me is both rude, and unhelpful. I will never buy from this dealer again, nor recommend it to anyone. The only good things that I can say about this experience (which I why I rated a 3 on "friendliness" above) is my first conversation with Vida about the car I saw online. She was extremely friendly and helpful and was the deciding factor in me driving 2 hours away from home to come look at the car that I ended up buying. I wish Vida would have been my salesperson. More

Awesome experience and super friendly customer service. I didnt think that it was going to be possible to get an actual loan and they did everything possible to walk away with a new car and lower payments. O didnt think that it was going to be possible to get an actual loan and they did everything possible to walk away with a new car and lower payments. Overall they really cared about helping me get what i needed. More

There are several reasons I bring all my cars to your dealership, but Erin and Justin (My service writer) make the experience enjoyable. They are always friendly and helpful and willing to do the extras dealership, but Erin and Justin (My service writer) make the experience enjoyable. They are always friendly and helpful and willing to do the extras that set your dealership above the others. I would also like to mention Bobby in the service department has helped me on a few occasions and is also an outstanding member of your team. The management and owners should be proud of the people they have working for them. I will continue to bring my cars (even my non-chevy cars)to your dealership for service and have hopes of purchasing the new style corvette when it arrives. More

I had a very good experience. Stan spent a lot of time with me to ensure I understood the vehicle I was buying. He was very knowledgable about the buying process and took extra time to make me aware of so with me to ensure I understood the vehicle I was buying. He was very knowledgable about the buying process and took extra time to make me aware of some of the features of my new Impala. He even had my new car detailed while I finished some of my paperwork and made sure may OnStar was working when I left the lot. He did a good job and I appreciate everything he did that evening. More

This was my first experience at a dealership and I could not have asked for a more pleasant one. I called the night before I wanted to go look at a car and my salesman, Steven Smith, called me shortly afte not have asked for a more pleasant one. I called the night before I wanted to go look at a car and my salesman, Steven Smith, called me shortly after the inquiry call to set up an appointment. He was very friendly and easy to talk to on the phone, so we made the appointment. I told him what I was looking for and being a college student, I had a major budget and he was totally willing to work with me! We went up to look at a car and the dealership was so busy but every salesperson we ran into acknowledged us and were pleasant. We decided against the car we orignally went to see but found another one. Steven was great when we told him what we found. After talking with my dad we decided that was the car we wanted to drive home. We came back and began to talk numbers. Steven was great on giving us options and telling us exactly how we could set up payments in my price range! As I said being a college student on a Starbucks budget is tough business but he never once was rude or never even seem frustrated with us. I was with my dad and there were many times we had to call my mom and decide if this was what we wanted to do. Steven even talked to my mom on the phone and assured her that we were getting a good deal. He never lost his cool and was amazing to deal with! I would totally recommend that if you are looking for a car to give these guys serious consideration. They know what they are talking about and I truly believe they want you to be satisfied and give the best deal that they can. I have absolutely no complaints about my experience whatsoever. This is a GREAT dealership with knowledgable employees. Even after we made the deal, I have received phone calls from them to make sure that we are still satisfied. They really care about their customers and make sure that our needs are met. It was an excellent experience and I am very glad I got my car from them. I absolutely love it! These guys rock! (Oh and the parents are stoked too!) Thank you so much, Steve and everyone at Cable-Dahmer for making my first car buying experience enjoyable, smooth, and hey even fun! More

Great to work with over the phone and email. Pricing was good enough to persuade me to drive from Indianapolis to KC to buy the vehicle. Purchase was quick and painless and, for once, I left a dealership wi good enough to persuade me to drive from Indianapolis to KC to buy the vehicle. Purchase was quick and painless and, for once, I left a dealership without a single regret. Mike and Vida took care of everything prior to our arrival. More

Ryan was a great guy to work with. Not pushy at all like most salesman. He took the time to help us look up the discount my husband was able to get through his work. He was very patient and not hard to tal most salesman. He took the time to help us look up the discount my husband was able to get through his work. He was very patient and not hard to talk with. He explained and demonstrated some of the options on our new Traverse. More

OUR FAMILY HAS PURCHASED MANY,MANY CARS THRU FRANK OVER A SPAN OF 20YRS. HE ALWAYS GIVES US THE BEST OF CARE AND SATISFACTION!! NOT TO MENTION THE CUSTOMER SERVICE DEPT ON RETURN VISITS.FRANK ALWAYS CONSIDER SPAN OF 20YRS. HE ALWAYS GIVES US THE BEST OF CARE AND SATISFACTION!! NOT TO MENTION THE CUSTOMER SERVICE DEPT ON RETURN VISITS.FRANK ALWAYS CONSIDERS OUR NEEDS FIRST AND FOREMOST AND LETS US KNOW ABOUT SPECIAL EVENTS GOING ON AT CABLE DAHMER.OUR SINCERE APPRECIATION TO FRANK, PAUL & GRACE VITALE More

I would recommend this dealer again because they are honest, fair, and not pushy if your just shopping around. They do good work cleaning up your car and are trust worthy of you when taking one out for honest, fair, and not pushy if your just shopping around. They do good work cleaning up your car and are trust worthy of you when taking one out for a spin. So if this is what your looking for come here to do your shopping. More

Mike has been the reason I shop at Cable Dahmer for several years and spent - or influenced - over a hundred thousand dollars. He is a person I trust and enjoy doing business with. The purchase of m several years and spent - or influenced - over a hundred thousand dollars. He is a person I trust and enjoy doing business with. The purchase of my 2007 Avalanche, 2010 Camaro, influenced a 2010 Silverado, and continue to expect to make additional purchase in the future..... like a used truck for my daughter ASAP. More