Cable Dahmer Cadillac of Kansas City - Service Center

I purchased a 2017 Escalade 5 months ago. Warranty to powertrain only. But when my brakes were found to have worn out prematurely they repaired no cost to me. Thank you for standing behind your product. powertrain only. But when my brakes were found to have worn out prematurely they repaired no cost to me. Thank you for standing behind your product. More

This is why I return to Hendrick Cadillac. My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and conce My significant repairs were handled in a very expeditious and professional manner. I'd especially like to point out the utmost understanding and concern exhibited by my service advisor, Mr. Roger Waterfield. I can only hope that Hendrick appreciates the value he adds to the company name. More

Heated seat element burned out Brought my car in to have it diagnosed with a burned-out element. Brought the car and have it fixed, during the process was told that it was actually Brought my car in to have it diagnosed with a burned-out element. Brought the car and have it fixed, during the process was told that it was actually a module instead of the element. Wanted to keep the car overnight and give me a loaner and we're not going to charge me for labor since they felt that this was their fault. Still going to charge me for the part which was going to be 500 additional dollars besides them already having put in the element. When I told them not to do the work and all of a sudden it ended up being the element and the car was ready to go home. They were definitely trying to rip me off would never suggest this dealership to anybody they are very dishonest!!!! I told this to Cadillac when they called to follow up and told me that somebody was going to be calling me back, that never happened...shady!! More

CTS windshield doesn't clear when using wipers I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they ackno I have been back with the same problem on my Cadillac and they can't fix it now they are trying to act like it isn't a problem. Even though they acknowledge that it is a consistent problem with CTS ability to clean windows. Someone is going to get hurt. Luckily I have it on voice-mail if an accident occurs. More

Exceptional Customer Service We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notif We recently purchased a used Cadillac XTS. A few days after purchase, we noticed the CUE screen was unresponsive on one area of the screen. We notified our Sales Consultant, Fred Walters immediately who instructed us to bring the car back in to have it checked. It was replaced at no charge within a couple of days. Unfortunately, the new screen was also flawed so we took it back and it was repaired at no charge. They also replaced a broken headlamp and replaced the battery in one fob. They were not obligated to do any of these things at their expense. Their Internal Service Advisor, Brock Smith was an absolute joy to work with. He was courteous, friendly, professional and kept us informed of each step along the way. Finally, I really appreciate all that they did including always providing a loaner car with absolutely no hassles. I would highly recommend doing business with Fred and Brock. They understand the importance of creating long lasting relationships with their customers. Thank you both! More