Cable Dahmer Cadillac of Kansas City - Service Center

I have been taking my rare Cadillac ELR to this dealership after relocating from Tulsa, Oklahoma for the past year for routine service maintenance and the excellent customer service that Steve Oliv dealership after relocating from Tulsa, Oklahoma for the past year for routine service maintenance and the excellent customer service that Steve Oliver ( Service Advisor ) has consistently delivered is nothing less than exceptionally “ AWESOME “. Steve is always courteous, profoundly professional, and in detail explained every aspect of the service they would render/rendered in which my car was returned in immaculate condition. Cable Dahmer Cadillac is where to take your Cadillac for service and ask for Steve Oliver because he will take excellent care of you and your Cadillac. Thanks Steve. More

See Steve Oliver ( Service Advisor ) At Cable Dahmer Cadillac for all your Cadillac service needs. He is always courteous, profoundly professional, and zealously take care of all of Cadillac Service nee Cadillac for all your Cadillac service needs. He is always courteous, profoundly professional, and zealously take care of all of Cadillac Service needs. I have taken my rare Cadillac ELR in for service to Steve and he has always stretched to the outer extreme to deliver excellent customer service all while taking excellent care of of my Cadillac. Thanks Steve. You rock !!!!! More

I had an appointment May 12 at 9 am to have them look at my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how lon my 2025 Cadillac xt4 Front collision alert icon on dash that won’t go off Brock waited on me and said I should get a ride home he didn’t know how long it woul be. So around 2pm I called no Brock and he never bothered to keep me informed on my suv . So I drove down there no Brock he went home didn’t think I needed any updates. I talked to Oliver when I got there he couldn’t tell me if it was even looked at. Are these people too lazy to walk back and ask anybody about my car. I demanded to get me my car cause I’m leaving I told Oliver I needed that cause I was leaving town Wednesday Not only will I ever bring my suv back there but I will never buy another car from that dealership. I bought a 2024 Cadillac xt4 and this 2025 xt 4 . So if I need anymore service I will either drive to Topeka or go to Van Cadillac they like doing warranty work. This was absolutely terrible service and I’ve been there several times before. More

Great dealership, amazing service, and excellent staff. There’s always nice cars around the lot to see. There’s always nice cars around the lot to see. More

Steve Oliver and staff were my saving grace! !!! I live 43 miles away and made the mistake of going to a shop closer to my home back in July when my 2017 Escalade was making some engine noise. I !!! I live 43 miles away and made the mistake of going to a shop closer to my home back in July when my 2017 Escalade was making some engine noise. I ended up needing a new engine. Long story short, last Thursday I brought in completely messed up car because of this shop and couldn’t handle their excuses anymore. I brought it to Cadillac to see if they could diagnose and fix what this other shop had completely screwed up. Steve had real answers to me not even 24 hours after I brought it in!!!! We talked about what I wanted Cadillac to fix and what I should have fixed at the other shop because I had already invested thousands of dollars for them to completely screw up my car. He gave me an estimate if I wanted Cadillac to do all the work but honestly I need the other shop to make it right! He worked with my extended warranty to get them to cover a portion of the work that they did and had me in a loaner while they worked on my car. I will NEVER take my car anywhere else again!!! I was treated very well, they knew exactly what they were doing, and got it done in a reasonable amount of time. I am not sure who the 2 other gentlemen are on either side of Steve in that temporary trailer they are in. Although, both of them were very helpful as well when I walked in and Steve was taking a phone call. Thank goodness for Cable Dahmer Cadillac Service!!!! Thank you Steve Oliver!!! More

Problem solved ! service manager responded promptly. the issue was with warranty company not with service dept. service manager responded promptly. the issue was with warranty company not with service dept. More

Service dept. is terrible.They arranged 2 service Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. Service dept. is terrible. They arranged 2 service time. Never came to pickup the car. More