Cable Dahmer Cadillac of Kansas City

I recently visited Cable Dahmer Cadillac at 1151 West 104th Street, Kansas City, to explore purchasing a new Cadillac. Unfortunately, my interaction with a staff member who appeared to be in management q 104th Street, Kansas City, to explore purchasing a new Cadillac. Unfortunately, my interaction with a staff member who appeared to be in management quickly turned uncomfortable. Immediately upon greeting me, he stood unusually close, creating discomfort. After discussing the vehicle I was interested in, he glanced at my current car—a Subaru Outback—and remarked, “Did you win the lottery or something?” The comment came across as belittling and disrespectful rather than humorous. I had hoped for a positive experience, especially given the purpose of my visit—I was considering a Cadillac equipped with SuperCruise technology, as I’m currently undergoing medical treatment and planning a road trip with my dog to visit family. I anticipated courteous and professional assistance, but instead felt diminished and unwelcome. I’m sharing this experience not merely as criticism but as an opportunity for the dealership to reconsider how it interacts with potential customers, especially those facing personal challenges and sincerely interested in their products. More

Steve Oliver and staff were my saving grace! !!! I live 43 miles away and made the mistake of going to a shop closer to my home back in July when my 2017 Escalade was making some engine noise. I !!! I live 43 miles away and made the mistake of going to a shop closer to my home back in July when my 2017 Escalade was making some engine noise. I ended up needing a new engine. Long story short, last Thursday I brought in completely messed up car because of this shop and couldn’t handle their excuses anymore. I brought it to Cadillac to see if they could diagnose and fix what this other shop had completely screwed up. Steve had real answers to me not even 24 hours after I brought it in!!!! We talked about what I wanted Cadillac to fix and what I should have fixed at the other shop because I had already invested thousands of dollars for them to completely screw up my car. He gave me an estimate if I wanted Cadillac to do all the work but honestly I need the other shop to make it right! He worked with my extended warranty to get them to cover a portion of the work that they did and had me in a loaner while they worked on my car. I will NEVER take my car anywhere else again!!! I was treated very well, they knew exactly what they were doing, and got it done in a reasonable amount of time. I am not sure who the 2 other gentlemen are on either side of Steve in that temporary trailer they are in. Although, both of them were very helpful as well when I walked in and Steve was taking a phone call. Thank goodness for Cable Dahmer Cadillac Service!!!! Thank you Steve Oliver!!! More

FALSE ADVERTISING ! Website shows one price and when you get there it is quite a bit higher! I would not have driven almost an hour to find out car was more than adv Website shows one price and when you get there it is quite a bit higher! I would not have driven almost an hour to find out car was more than advertised ! Their website should have an accurate sales price ! They were also "surprised" that the Carfax price was less than their website price. Very dishonest. 100% would not recommend !! More

Salesman James McCarthy did not prep my car and I paid extra for enclosed shipping and received a filthy car in and out, James told me to get it detailed and he’d pay, now he won’t pay, between shipping u extra for enclosed shipping and received a filthy car in and out, James told me to get it detailed and he’d pay, now he won’t pay, between shipping up charge and detailing I’m out $650 when I emailed Terry Adams the general manager 3 times about it, I got no response. This dealership treated me really badly, deal with them at you own risk. More

One star is generous after the fiasco and amount of lost money I incurred from them. I was highly taken advantage of. I went thru the process of financing signed the paperwork and left with the vehicle. I money I incurred from them. I was highly taken advantage of. I went thru the process of financing signed the paperwork and left with the vehicle. I put a $4500 deposit down. I received a call a few days later to return the car or I needed to put $5500 more down on the vehicle????? When I returned the vehicle they charged me $2000+ for mileage and told me “I borrowed” the car. Who in their right mind would borrow a car??!?? They are scammers. Stay far away! More

Called about an advertised price, agreed and confirmed by text for a price, it was a no-trade cash deal, drove six hours from Minnesota to close the deal and pick up the vehicle, then the price changed. Con text for a price, it was a no-trade cash deal, drove six hours from Minnesota to close the deal and pick up the vehicle, then the price changed. Con artists. The price changed $2000. They wanted us to pay for the advertising and an admin fee for a cash deal. Beware! Didn't buy the car on principle. I'm a senior citizen and not use to this dishonesty. The low rating is generous to them. I feel for young ladies and even young guys that get taken advantage of. More

Problem solved ! service manager responded promptly. the issue was with warranty company not with service dept. service manager responded promptly. the issue was with warranty company not with service dept. More