Cable Dahmer Buick GMC of Kansas City - Service Center

I was kept informed by the customer service rep about the progress of my vehcile repairs. Service was efficient and punctual. Customer Service rep was courteous and professional. progress of my vehcile repairs. Service was efficient and punctual. Customer Service rep was courteous and professional. More

Eric Burris was a good service advisor. He kept me aware of all things that was going on. He made sure I had a loaner car and that all my needs were met. I would request him as my advisor f He kept me aware of all things that was going on. He made sure I had a loaner car and that all my needs were met. I would request him as my advisor for my duration of service with you guys. I give Eric 5 stars for him being really caring for his customer. I want to add also that out of 2 other employees he is the only who greeted me and acknowledged my presence. Click to Copy More

My 87 year old father took his 2021 duramax in for a simple oil change and ended up with a bill for $500 dollars for repairs that a truck with 15k miles shouldn't need. Dad is a Korean War era tank comm simple oil change and ended up with a bill for $500 dollars for repairs that a truck with 15k miles shouldn't need. Dad is a Korean War era tank commander and is hard of hearing. This place should be ashamed of themselves to exploit a disability to make a few dollars. I have contacted them several times and still haven't received a response. More

They were going to charge 150.00To install a tire sensor They were going to charge 150.00 To install a tire sensor valve. stem Didn't include the valve stem Changed price to 55.00 when I complained Just They were going to charge 150.00 To install a tire sensor valve. stem Didn't include the valve stem Changed price to 55.00 when I complained Just moved here from Topeka Guess I am still looking for a place To get service work done More

Vehicle service I always go to this dealership, they are fast and pleasant! The waiting area is really nice too. The servicemen attend to you right away! Very I always go to this dealership, they are fast and pleasant! The waiting area is really nice too. The servicemen attend to you right away! Very More

Service Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this bec Took my car in for service and tire rotation, 3 times I took the car in and they told me that they rotated the tires and they did not. I know this because I damaged my front right tire and had it changed with a different brand and every time they say its rotated I see the different brand remaining on the same front right wheel,. it was not until I called them out on it and contacted Buick that they called me in and rotated it... I would never go back there for service or to purchase a car from them. I have now changed to a different dealership for service.. I wonder how many times they did not change the oil and say the did???... poor service... More

Go to another dealer If I could give them a negative rating, I would. We bought a vehicle and came back to have it "detailed", and get an extra set of keys, a car manual, If I could give them a negative rating, I would. We bought a vehicle and came back to have it "detailed", and get an extra set of keys, a car manual, license plate bracket added, and pressure valve caps since they were all missing. After the dealership keeping my car for two days to do all of this with no phone call, impossible to get a hold of anyone, we were in touch with Brett in service who told us it was done. When we came, our paperwork was lost and NOTHING was done. Nothing. We were promised the next day it would be done by the "GM" and it was more of the same thing when we arrived. They lost our license plate first of all in the process of this. There was no extra keys, no valve caps, the inside of the car was left untouched and our salesperson Bobby even added he ran the car through the wash himself the night before. I guess my idea and their idea of a car detail is much different. The only thing that was done was the license plate bracket added, which didn't matter since they lost our plate. The exterior still had adhesive on it from their stickers, bugs on the front end, the whole process was a gigantic disaster. The "GM" saw us this following day when we were picking up our vehicle, I am sure visibly upset, and he didn't say a word to us. I have never ever been treated so poorly and played for a fool by several people, after buying a brand new $40,000 vehicle. Take your business elsewhere and don't waste your time. More