Cable Dahmer Buick GMC of Kansas City - Service Center

Best experience of my entire life. Quick oil change and rotate. Made my whole weekend better since I had to travel several hours away. Multipoint inspection gave me confidence the vehi Quick oil change and rotate. Made my whole weekend better since I had to travel several hours away. Multipoint inspection gave me confidence the vehicle was in good shape. More

This has turned into an extremely disappointing and frustrating experience I would give zero stars if I could. I took My vehicle to this location on 1/20 for repairs. Eric was My technician. His con frustrating experience I would give zero stars if I could. I took My vehicle to this location on 1/20 for repairs. Eric was My technician. His constant lack of communication caused the repairs on My vehicle to be delayed until 2/17 almost an entire month after the initial drop-off! From start to finish the entire process was needlessly difficult. I contacted My insurance company on 1/21. They sent out an Adjuster on 1/23. The Adjuster approved the payment on 1/23. I was told My vehicle would be completed by 2/4. I rented a car to get around until My car was completed. On 2/3, I contacted Eric because I had a few other concerns I needed to be addressed that wasn't going to be covered by the insurance company and wanted a status update. Eric not only had no recollection of My work order, upon further inspection My vehicle hadn't even been worked on! Eric stated the payment hadn't been approved yet. I immediately asked if He reached out to My insurance company. He casually stated "No". I asked why I hadn't been notified and Eric offered an apology like that somehow made this situation better. I reached out to The Adjuster who confirmed He sent the approval on 1/23 as originally discussed. He reached out to Eric to see what went wrong. After speaking with Eric, The Adjuster told Me Eric misplaced the approval email inadvertently causing this massive delay in My repairs. I could forgive the mistake but not the lack of communication. Eric let Me know They were finally proceeding forward with the repairs. I should have My car no later then 2/7. I thought about getting the repairs done at another location because of the bad experience but did not want to restart the claims process. Later that afternoon I found out I wouldn't be able to extend My rental car agreement. I reached out to Eric for a solution as His lack of communication caused this issue. I thought it would be a mutually beneficial solution if I got a loaner car from Them just in case the repairs took longer then expected. Eric said He would look into it and call Me back within the hour. 3 hours later... I had to call Eric back instead. Eric stated He didn't currently have a loaner car and offered another baseless apology. I vented My frustration and disappointment with this transaction and asked to speak with a Supervisor. I spoke with Bobby, He ended up getting Me a loaner that same day. My completion date kept being pushed back. Eric finally let Me know My car would be done on 2/18. I asked about My other repairs. I approved two and decided to wait on 1. Eric called on laye afternoon on 2/17 and let Me know My car was completed. However, He had done all 3 services... Continuing the trend of terrible communication. This third service cost Me an additional $400! I was going to either complete the service Myself or look into more affordable options. I picked up My car on 2/19. Even the final transaction was obnoxious as Eric attempted to paint Himself in a favorable manner. He told Me He wasn't going to charge Me for the loaner and He took off the labor for the service I didn't approve. My problem is I wouldn't have needed a loaner if He had strong communication to begin with and there would have been no need to take the labor off if He had listened and not performed the service. He went on to have the unmitigated gall to ask Me to give Him a favorable survey as it would have a direct impact on His job for the next several months. I wondered why He would think I would be empathic when He had no empathy for the time and finances I had to endure because of His lackadaisical sense of communication. I told Him I couldn't promise a good review but a discount because of all of the inconveniences would go a long way in swaying My favor. Eric said he would see what He could do and offered a dismal $40 discount! I accepted because anything is better than nothing but I did state this did not remotely sway My decision More