Cable Dahmer Buick GMC of Independence - Service Center

MY WONDERFUL SERVICE EXPERIENCE! OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST TIME! HE WAS VERY FRIENDLY AND EFFICIENT IN HIS WRITING UP THE ORDER. HE GOT ME A LOANER SO I COULD RUN AN ERRAND OR TWO WHILE THE CAR WAS BEING SERVICED. THE SERVICE WAS PERFORMED IN THE AMOUNT OF TIME HE SAID IT WOULD BE, AND HE CALLED WHEN IT WAS DONE. VERY EASY TO RETURN THE LOANER. LOVE, LOVE, LOVE CABLE DAHMER SERVICE DEPARTMENT AND THE LOANER CAR PROGRAM! JEFF DID A WONDERFUL JOB GETTING EVERYTHING TAKEN CARE OF, More

Service seems VERY low quality and under experienced I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town de I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town dealer before I moved to Kansas City completed today. When I pulled up to the dealer ship I had noticed that I had drove up to what appeared to be the wrong side of the service drive, my first negative thought was wow, they have really poor lot direction. No signs for new customers to know where they are going. As I drove around the building I noticed that the way there lot is set up is very confusing, hard to navagate around, and looks sloppy and unorganized. Upon driving around the building I noticed one of the service area doors had a huge what looked like an oil trail leaving the door. My first thought was oh my I hope that does not happen to my car... As I drove around the back side of the building I noticed 3 what also appeared to be oil trails going around the back of the building. Then noticed one huge oil trail and one smaller one leaving a bay in the corner of the building, one of the oil trails was MASSIVE and went behind the building... My only thought was there is no way that car is even still running and how sorry I felt for that customer. At this point I had seen enough negative things that I did not even stay to stop in for service, I am going to be doing some looking for a Cadillac dealer here in Kansas City that knows what they are doing. Not one that has the exterior appearance of a low level car line or a Jiffy Lube failure... More

90-Day Follow-up Service Cable-Dahmer is really trying hard to provide awesome sales and service. We had a wonderful experience when we bought the car and also when we had it Cable-Dahmer is really trying hard to provide awesome sales and service. We had a wonderful experience when we bought the car and also when we had it serviced. We loved working with Jim Berg, Sherill and the entire C-D crew. Keep up the great work! More

problemed Yukon I was having trouble with my Yukon and Cable-Dahmer was the 2nd place i took it to get fixed. The service dept was very friendly and helpful. Unlike m I was having trouble with my Yukon and Cable-Dahmer was the 2nd place i took it to get fixed. The service dept was very friendly and helpful. Unlike most places I've taken vehicles to be worked on, Robert Brooks didn't throw parts at the problem to see if it fixed the problem he and his staff spent hours working with my car to make the car duplicate the problem and fixed the problem. The communication between myself and the shop was wonderful they kept me informed and fixed my car. The other real treat for me was they allowed me to use a loaner when they were fixing my vehicle. I will return for any further service and will recommend everyone do the same. More

Great service Since the change over from the former Galen Boyer dealership to the present Cable-Dahmer owned dealership there have been some bumps in the road. I us Since the change over from the former Galen Boyer dealership to the present Cable-Dahmer owned dealership there have been some bumps in the road. I use them as a contractor for service and repair on fleet vehicles. The workmanship has always been very good the only drawback has been getting my vehicles in and out in a timely fashion and even this has gotten better. More

Amazing! I recently purchased a Chevy Malibu. Love it! I had to make a trip to the service department today due to a nail in my tire. I was greeted by Jason Ot I recently purchased a Chevy Malibu. Love it! I had to make a trip to the service department today due to a nail in my tire. I was greeted by Jason Otto, who was eager to help. I pulled in the bay at 5:45 and was out of there by 6. I will forever be loyal to Dan Boyer and his team! Great work! Thank you so much! -Melissa Lewis More

Awesome! Every time I come in for service, I always have a great experience. Jason Otto is my service advisor, and takes excellent care of my vehicle. Whether Every time I come in for service, I always have a great experience. Jason Otto is my service advisor, and takes excellent care of my vehicle. Whether I come in for repairs or service, I am kept informed throughout the process. The whole service staff is very friendly and courteous. Above and beyond my expectations! More

Great Service They replaced the windshield in my truck. I had great service, the staff was very professional and everything was done on time. They gave me a loaner They replaced the windshield in my truck. I had great service, the staff was very professional and everything was done on time. They gave me a loaner car so I didn't have to wait at the dealership while my truck was being repaired, would definitley recommend them. More

My experience was very good and the wait time was very reasonable. Robert Brooks, the customer service representative, was very polite and accommodating. As always, the customer service waiting room is reasonable. Robert Brooks, the customer service representative, was very polite and accommodating. As always, the customer service waiting room is most accommodating and comfortable. More