Cable Dahmer Buick GMC of Independence - Service Center

The Day my car into the Service Center Every time I go into Service Jeff is always there for me. He always has a smile & ask me how is my day going. Jeff is a nice guy & does a great Job. N Every time I go into Service Jeff is always there for me. He always has a smile & ask me how is my day going. Jeff is a nice guy & does a great Job. Never no problems. Thank you Jeff & Cable-Dahmer. Charles Cosgrove More

Perfection :-) There is only one dealership that gets 5 stars all the way across the board.. Cable Dahmer GMC has my respect and the only ones I will allow to work o There is only one dealership that gets 5 stars all the way across the board.. Cable Dahmer GMC has my respect and the only ones I will allow to work on my Yukon Denali. Robbie Brooks handled everything perfectly. More

Patient and Informative I had been taking my vehicle someplace else and felt that I was being taken advantage of for being a single woman with little knowledge of cars. I br I had been taking my vehicle someplace else and felt that I was being taken advantage of for being a single woman with little knowledge of cars. I brought my car to Cable-Dahmer last week and Jason Otto took the time to explain everything to me and talk me through my options. I didn't feel pressured and I believe he helped me to make an informed decision regarding the repairs my vehicle needed. Everyone else in the service department was also extremely nice and greeted me when they walked by. I don't think I have ever felt that comfortable in a service center. I will definitely be bringing my vehicle back to Jason and Cable-Dahmer! More

Peace of Mind I went in our a routine oil change, but was concerned about a noise I heard when applying my brakes. My Service Advisor Jeff Babbitt did not hesitant I went in our a routine oil change, but was concerned about a noise I heard when applying my brakes. My Service Advisor Jeff Babbitt did not hesitant in going with me on a drive to hear exactly what I was hearing. He assured me that they would look over my brakes, pads and rotary's to make sure there was not anything hanging up. In less than an hour, my vehicle was washed, oil changed and brakes looked at. Jeff assured me that everything was checked out and nothing was wrong. I have a choice on dealerships that I can take my vehicle to, but I prefer to take it to Cable-Dahmer Buick GMC Cadillac because of the service I get each and every time I go there. More

oil change Jeff was very nice and very helpful I would recommend Cable Dahmer to every one. I was in and out in no time. I will come back every time I need Jeff was very nice and very helpful I would recommend Cable Dahmer to every one. I was in and out in no time. I will come back every time I need service. More

Waste of my time I took my 2013 Acadia in for a tire rotation, air leak , oil change. there were 2 recalls they told me about when I got there. Picked my car up the I took my 2013 Acadia in for a tire rotation, air leak , oil change. there were 2 recalls they told me about when I got there. Picked my car up the next day, tire was not repaired, Jeff said there was no leak. Got home and my driver's seat was broken with a piece of it on the floor of my car from repairing one of the recalls. When I call back they say "Bring it back in". Took the car back in (waste of my time) to get the seat fixed and to have them look at the tire again as it was still leaking air. They called right after we got home saying car was ready, so we went to get it, the tire had a NAIL IN IT WHICH THEY MISSED THE FIRST TIME. That is car maintenance 101. And the seat had not even been touched, part was still off. It was on the repair sheet so I don't know what they did. And the service rep says "Bring it back in". TOTAL DISREGARD FOR THE TIME I HAVE TO TAKE TO BRING MY CAR INTO SERVCE. HORRIBLE, HORRIBLE, HORRIBLE. Still don't have any info on the second recall issue. I do not know if it is the fact I have a loaner car and they want it back ASAP or if they just do not care. No idea........waste of my time. More

No issues ever! I always use the same 2 service advisors and they both are always very pleasant to work w/ from the beginning to the end. They go above and beyond eac I always use the same 2 service advisors and they both are always very pleasant to work w/ from the beginning to the end. They go above and beyond each time that I am there. More

CABLE-DAHMER BUICK GMC CADILLAC EXCELLENT PERSONNEL&SERVICE ALMOST TWO YEARS AGO, MY WIFE AND I PURCHASED A USED NISSAN MURANO FROM THE ABOVE USED CAR LOT. WE PURCHASED THE TWO-YEAR CENTURY WARRANTY NOT KNOWI ALMOST TWO YEARS AGO, MY WIFE AND I PURCHASED A USED NISSAN MURANO FROM THE ABOVE USED CAR LOT. WE PURCHASED THE TWO-YEAR CENTURY WARRANTY NOT KNOWING WHAT MIGHT HAPPEN IN THE NEXT TWO YEARS. WE HAVE HAD THE OIL CHANGED AND HAD SOME OTHER WARRANTY ISSUES IN THE LAST YEAR. EVERY TIME THAT WE CAME IN TO CABLE-DAHMER SERVICE DEPT., WE WERE ALWAYS GREETED WITH A SMILE AND EVEN A LOANER WHEN WE COULDN'T WAIT. I/WE WANT TO ESPECIALLY THANK COLE FITZPATRICK AND HIS CREW FOR THE LAST TIME WE HAD THIS CAR IN THE SERVICE AREA WITH A COUPLE OF PROBLEMS. NOT BEING A NISSAN DEALER, AFTER A COUPLE OF LOANERS, COLE AND HIS CREW GOT EVERYTHING FIXED. WHEN I CAN SAVE ENOUGH MONEY, MY NEXT CAR WILL BE A USED BUICK ENCLAVE!! More

MY WONDERFUL SERVICE EXPERIENCE! OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST OUR CADILLACE SRX NEEDED AN OIL CHANGE, TIRE ROTATION, AND 2 RECALL ITEMS COMPLETED. JEFF GREETED ME AND HE EVEN REMEMBERED MY NAME FROM THE LAST TIME! HE WAS VERY FRIENDLY AND EFFICIENT IN HIS WRITING UP THE ORDER. HE GOT ME A LOANER SO I COULD RUN AN ERRAND OR TWO WHILE THE CAR WAS BEING SERVICED. THE SERVICE WAS PERFORMED IN THE AMOUNT OF TIME HE SAID IT WOULD BE, AND HE CALLED WHEN IT WAS DONE. VERY EASY TO RETURN THE LOANER. LOVE, LOVE, LOVE CABLE DAHMER SERVICE DEPARTMENT AND THE LOANER CAR PROGRAM! JEFF DID A WONDERFUL JOB GETTING EVERYTHING TAKEN CARE OF, More

Service seems VERY low quality and under experienced I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town de I went up to Cable Dahmer Cadillac to get the 100,000 mile services my Escalade was about due for that had been recommended to me from my home town dealer before I moved to Kansas City completed today. When I pulled up to the dealer ship I had noticed that I had drove up to what appeared to be the wrong side of the service drive, my first negative thought was wow, they have really poor lot direction. No signs for new customers to know where they are going. As I drove around the building I noticed that the way there lot is set up is very confusing, hard to navagate around, and looks sloppy and unorganized. Upon driving around the building I noticed one of the service area doors had a huge what looked like an oil trail leaving the door. My first thought was oh my I hope that does not happen to my car... As I drove around the back side of the building I noticed 3 what also appeared to be oil trails going around the back of the building. Then noticed one huge oil trail and one smaller one leaving a bay in the corner of the building, one of the oil trails was MASSIVE and went behind the building... My only thought was there is no way that car is even still running and how sorry I felt for that customer. At this point I had seen enough negative things that I did not even stay to stop in for service, I am going to be doing some looking for a Cadillac dealer here in Kansas City that knows what they are doing. Not one that has the exterior appearance of a low level car line or a Jiffy Lube failure... More