Cable Dahmer Buick GMC of Independence - Service Center

Dan Boyer, Ryan B, Mike K., Carey, and crew are awesome. I had a particularly good experience today. This Buick dealership delivers a high quality experience regularly. Carey was the service specialist and I had a particularly good experience today. This Buick dealership delivers a high quality experience regularly. Carey was the service specialist and made my experience a great one! I feel like they are trying to set themselves up to be a truly premier dealership. This includes the consistent professionalism, customer focus (as Carey delivered today), speed of service, attentiveness, and general treatment of the customer. The sales staff, Mike Klein in particular, seem to really care. I did not get treated like a dollar sign. I got treated like a friend. Thank you guys. More

Superb!! Jason is great to work with--treats you like you are made of PLATINUM! This dealership is fantastic to work with and keeps it's clients best interest Jason is great to work with--treats you like you are made of PLATINUM! This dealership is fantastic to work with and keeps it's clients best interests first. More

came into a regular recall fix All I came in for was a recall and i felt like I got great customer service like I was a paying customer, it turns out they didn't have the part in bu All I came in for was a recall and i felt like I got great customer service like I was a paying customer, it turns out they didn't have the part in but it was still ok, although now I want a new buick, Sergio talked it up , he showed me where to go when i got there, he was nice enough to walk me there More

service dts excellent job on car. gave loaner and came next to pick up car. Cole was excellent in explaning my car issues and option. front desk was great on pape excellent job on car. gave loaner and came next to pick up car. Cole was excellent in explaning my car issues and option. front desk was great on paper work. More

Dissappointed I called to set up an appoint for oil change and to see if they could check for software updates. I was advised that just because there are up dates d I called to set up an appoint for oil change and to see if they could check for software updates. I was advised that just because there are up dates doesnt mean you have to do it. The updates are to fix problems and if you are not experiencing problems then it's not necessary. WHAT????? So, I schedule a 1000 O'clock appoint for oil change only. So 1 hour l later stnot done. While waiting the cashiers phone keeps going off (Facebook messenger or texts) while customers are standing at window. She keeps looking at phone and answering messages. Needless to say NEVER coming back!!! Total time for a oil change only 1 hour and 15 minutes. Absolutely unacceptable!!!!!!! Obviously was not Coles fault but seriously. Get in vehicle and smell of burning oil must have pour it on motor. Now headed to Hendricks for software update More

Awesome and Honest Jason has been so helpful, knowledgeable and caring service person at Cable Dahmer for years. Every time I brought my vehicle in he met my needs pers Jason has been so helpful, knowledgeable and caring service person at Cable Dahmer for years. Every time I brought my vehicle in he met my needs personally and professionally. I never wrote a review and I felt the need to give him his kudos. This man needs a raise whatever the the incentive is for taking care of a Cadillac customer!! Way to go Jason More

Sergio was great Sergio sold me my truck and today I came in for my 90 day visit. Sherri was my person assigned to me today and she wasn't available but Sergio stepped Sergio sold me my truck and today I came in for my 90 day visit. Sherri was my person assigned to me today and she wasn't available but Sergio stepped up and was greatly appreciated More

Service Manager... Your Poor Employees. I was at Cable Dahmer Buick GMC Cadillac a few days back to get some maintenance service done on my Cadillac. I was informed upon arrival that my oil I was at Cable Dahmer Buick GMC Cadillac a few days back to get some maintenance service done on my Cadillac. I was informed upon arrival that my oil change may take a little longer than normal because the lube guys were a little backed up, I am completely ok with this as long as I am told upfront. Some places are like, oh yeah we will have your vehicle done in 40 minutes, and an hour later I am seeing it be pulled into the shop. I would much rather be told up front it may be a little while than have to ask why the original promise was not withheld. So I patiently waited, when I seen my vehicle being pulled into the shop I decided to kind of wonder back to where I could kind of watch what was going on with my vehicle since some shady kind of things have gone other places I have taken some of my vehicles. What I had seen from this vantage point I could not believe... I seen what I believe was the service manager, back in what looked to be the lube bay area with a hand full of paperwork and he was yelling at one of his employees telling him "well apparently your f****** stupid and do not know how to do your job right" and telling them they all needed to pick up the pace, from what I could see, the what looked to be 3 guys in this particular department of the shop were already franticly working to keep work done in a timely manor, and doing what they could to get work done. I was absolutely appalled by not only the language used by someone that should be a respected part of the department, but they way in which he treated his employees... Your employees are what make you your money and keep your customers happy, and they should be treated with respect and dignity. My church and I will be praying that your service manager find the light to better treat his employees the way and with the respect in which he would want to be treated. I was extremely satisfied with the quality of the work performed to my vehicle and my service advisor took very good care of me. Hopefully the manager will take care of his behind the scene employees the way Robbie took care of me, and the oil change guy took of my vehicle. It must be extremely difficult to take pride in your work when you are treated so poorly in your work place, I wish I had a name of a lube guy so I could mention him as well. I do plan to return for service, but hope the best for the employees of such a disrespectful man... I wish there was more I could do for the employees in which I seen being very mistreated. Best of luck... More

Thank you for your service to my Chevy. Both Robbie and Olga were very helpful and knowledgeable. I appreciated that I got a car wash afterwards and also did not have to wait too long. Thank Both Robbie and Olga were very helpful and knowledgeable. I appreciated that I got a car wash afterwards and also did not have to wait too long. Thanks so much! More

Cable-Dahmer and Bob McCosh Working Together I purchased a used car at Bob McCosh Chevrolet in Columbia, Missouri in June. It did not come with any warranty. Driving back to Independence, MO, the I purchased a used car at Bob McCosh Chevrolet in Columbia, Missouri in June. It did not come with any warranty. Driving back to Independence, MO, the brakes were making a loud sound. I took the car in to have the brakes checked but the car had wheel locks and the lock key wasn’t in the car. I called Bob McCosh about not having the key to unlock the tires to have the brakes fixed. They got me in touch with Cable-Dahmer Buick GMC Cadillac - Service Center in Independence, MO., to take the wheel locks off and put new ones on. While changing out the wheel locks, Cable-Dahmer service noticed that a back tire was very unsafe and called Bert Nuetzmann at Bob McCosh in Columbia, MO; Mr. Nuetzmann authorized them to replace the tire at no cost to me. I would recommend Bob McCosh of Columbia, MO for standing behind their vehicles and for reaching out to Cable-Dahmer Buick GMC Cadillac of Independence, MO to fix the car. Ryan Broome and Cole Fitzpatrick of Cable-Dahmer Buick GMC Cadillac – Service Center in Independence, MO were outstanding to work with and went beyond duty to initiate calls to Bob McCosh Chevrolet to make my car safe. I would recommend both Bob McCosh of Columbia and Cable Dahmer Buick GMC Cadillac Service in Independence, MO., in all areas of buying used cars and service. More