Valley Volkswagen - Service Center

Had a great experience with their new service department. They checked out my oil leak and it turned out to be the fault of another place. They fixed it for free! Thank You for being honest and you have earn They checked out my oil leak and it turned out to be the fault of another place. They fixed it for free! Thank You for being honest and you have earned my trust and continued business. I would highly recommend them. More

Thank you Ray Hatcher for picking up my wife's vehicle at her work for service and returned it before she was off. Your efforts helped tremendously! her work for service and returned it before she was off. Your efforts helped tremendously! More

As usually the service department did not disappoint! I was able to get a same day appointment. The tech Brandon Avey who worked on my vehicle provided top notch service. The sales associate Eddie Hilbert was able to get a same day appointment. The tech Brandon Avey who worked on my vehicle provided top notch service. The sales associate Eddie Hilbert whom I purchased the vehicle from continues to go above and beyond and provide exceptional customer service! The service writers as well Eric and Garret were also very polite, helpful and professional. Another great experience in service! Thank you. More

Excellent service as usual! Always professional, knowledgeable and helpful. Have been a customer at Valley VW for 28 years and can recommend Valley VW for service and sales. Outstanding follow-up wi knowledgeable and helpful. Have been a customer at Valley VW for 28 years and can recommend Valley VW for service and sales. Outstanding follow-up with customers. More

Always a great experience at Valley VW !! I've been going here for years. The staff, service and location are all top notch. You always are treated like family every time you walk in the door. I've been going here for years. The staff, service and location are all top notch. You always are treated like family every time you walk in the door. More

I needed a state inspection and they were able to get my vehicle in and taken care of very promptly and efficiently. Couldn’t be happier. vehicle in and taken care of very promptly and efficiently. Couldn’t be happier. More

Great Dealership. Great employees. Great location. I have been going to this dealership for years. The staff is absolutely excellent. They really treat you like family. You will be very happy here. I have been going to this dealership for years. The staff is absolutely excellent. They really treat you like family. You will be very happy here. More

Not Service Dept related comment The Service/service Dept. were great. However, while I was waiting one of the female employees in the front area yelled across the showroom to another The Service/service Dept. were great. However, while I was waiting one of the female employees in the front area yelled across the showroom to another employee. The area is not that big but she continued to raise her voice as she walked over to whoever she was talking to. I felt it was very unprofessional and inconsiderate to fellow employees and any customers in the lobby. More

Wow ... what can i say this place is definitely customer service oriented ... i just happened to be in Staunton ( i live 30 minutes north ) meeting friends for a late lunch which was close to the dealership service oriented ... i just happened to be in Staunton ( i live 30 minutes north ) meeting friends for a late lunch which was close to the dealership.. i suddenly remembered that i had just gotten a reminder of my 30k service soooo i popped in on a Saturday ( around 3 ) and Eric took my car in right away and my salesman Ray Hatcher let me borrow his and after my lunch with friends my car was ready and back home i went ... it is sooo nice not to have to drive back on my next day off :) Customer Service is what brings you back and Valley Volkswagon has that covered hands down !! I love this place More

Recall Fast and efficient.very pleasant and friendly. Nice waiting area. Had coffee and other drinks-soft drinks and water.the service manager knew the rec Fast and efficient.very pleasant and friendly. Nice waiting area. Had coffee and other drinks-soft drinks and water.the service manager knew the recall and was ready to have it repaired. He also updated my info. More