Valley Volkswagen - Service Center

i took my 2013 tiguan there in december '23 for an engine light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over $15,000 in repairs, on a auto with just 80,000 miles. the engine light code was for a sensor, but the dealership said it was necessary to repair the timing chain (a $6000 charge). i phoned a friend/mechanic and they recommended the spark plugs and oil change, so i did those items. the service people were convinced all their recommendations were valid, and made me sign a waiver, but the engine light has never come back on, nor have i had any transmission problems. meanwhile, the service desk ladies were very rude both on the phone and in person after i decided to only do minor repairs. they said my car was poorly maintained, told me i must know more than them to my face, and then still charged me $150 for the supposedly complimentary multi-point inspection/diagnostic. i would NOT trust these people. i took my car to another vw specialist, who diagnosed 3 smaller issues, with not one of the things that came up on the dealership diagnostics. cma staunton are scammers and rude! More

Excellent service they treat you like family, Carter, Mike, and the Service Manager. Always pleasant ( willing to sell me a new car. Great team awesome Mike, and the Service Manager. Always pleasant ( willing to sell me a new car. Great team awesome More

Brought in my VW Passat SE TDI for normal service. The Service Advisor Eric Small was excellent to work with as he found a leak in the DEF injection line which will be replaced. Always appreciate the lev Service Advisor Eric Small was excellent to work with as he found a leak in the DEF injection line which will be replaced. Always appreciate the level of troubleshooting done to keep our vehicle in excellent running order. More

I have been going to this dealership for years now and always have had great experiences there. All of the staff there are excellent and they always treat me like we are old friends. always have had great experiences there. All of the staff there are excellent and they always treat me like we are old friends. More

Valley VW always provides top notch service and professionalism. A special thank you to Eric Smalls for taking such good care with attention to detail. Your efforts are appreciated! professionalism. A special thank you to Eric Smalls for taking such good care with attention to detail. Your efforts are appreciated! More

I bought my VW here and had a phenomenal experience. Every time I go back for service I look forward to it because all of the salesmen and servicemen are so incredibly kind. I actually look forward to g Every time I go back for service I look forward to it because all of the salesmen and servicemen are so incredibly kind. I actually look forward to getting my oil changed because of how welcoming everyone is. They quoted me an hour and it only took a half an hour, which went by quickly since most of the salesmen remembered when I had purchased my car and were eager to make sure I still loved it. 10/10 recommend and don't want to purchase a car or get service done from anyone else. More

VW service center at the VW dealership was able to take my VW Passat in the same day, and determine what was wrong i.e. the EPC indication light continuously coming on which then lead to the car shaking ev my VW Passat in the same day, and determine what was wrong i.e. the EPC indication light continuously coming on which then lead to the car shaking every 30 miles. Thankfully the VW service center had the parts on hand and we’re able to fix it same day and get me back on the road! More

Fast, friendly service! Always greeted by my sales guy Diamond Ray. Service staff is great! I have never waited too long for any service. Love my Golf! Diamond Ray. Service staff is great! I have never waited too long for any service. Love my Golf! More

This dealership service is excellent and has been for the past 16 years with VWs. I've never been a dealership service guy until Valley and I'm loyal to this one. I had a special need recently with a Kia and past 16 years with VWs. I've never been a dealership service guy until Valley and I'm loyal to this one. I had a special need recently with a Kia and they helped me. Thank you. More

Great service, safe environment for COVID-19. Had first oil change and tire rotation. Felt health measures were good, chatted with my salesman, Carter Morris.while waiting for service to be finish Had first oil change and tire rotation. Felt health measures were good, chatted with my salesman, Carter Morris.while waiting for service to be finished. More