CMA's Valley Volkswagen

Fantastic experience The Valley VW team is, simply put, outstanding. This was my first new car purchase and I was prepared for the inevitable bad experience, but the whole The Valley VW team is, simply put, outstanding. This was my first new car purchase and I was prepared for the inevitable bad experience, but the whole process with Valley was just fantastic. They were quick to respond to me internet inquiry and more than willing to entertain my inquiries and requests over the course of a week to get to a good deal. I talked to a lot of dealerships across the East Coast looking for a Touareg, and the Valley Team provided the absolute best experience out of them all. They even picked me up from the Amtrak station in Charlottesville when I came to get the car! Make the trip to Staunton to see these folks - you won’t regret it! And Ellen Roberson isn’t listed below for an individual rating, but she gets a big 5 stars for being my main point of contact during the process. She absolutely made this deal a reality! More

Car totaled, and we needed a new one The staff was friendly and helpful as always, this is the third car I've purchased from Eddie Hilbert at the Valley VW store, and he's worked with my The staff was friendly and helpful as always, this is the third car I've purchased from Eddie Hilbert at the Valley VW store, and he's worked with my wife and I very diligently to find us the best fit for what we are looking for and can afford. More

Great Service Center Great Deal on new tires and service on my 1912 Beetle, Service personnel are always helpful and knowledgeable. I always deal with Valley Volkswagen s Great Deal on new tires and service on my 1912 Beetle, Service personnel are always helpful and knowledgeable. I always deal with Valley Volkswagen service. I also take my Toyota truck to them. More

Hell of a place It was a great experience they were quick to offer anything I may have needed and the overall process went smoothly. Carter was knowledgeable and hone It was a great experience they were quick to offer anything I may have needed and the overall process went smoothly. Carter was knowledgeable and honestly probably could have sold this car to anyone and even took the time to make sure I knew how to use everything inside and out before leaving the dealership, it was fun to say the least. 10/5 stars if you ask me More

Absolute pleasure to work with! The team there is great and will do their best to meet and beat any prices around while being as transparent as possible. Recommend to anyone looking The team there is great and will do their best to meet and beat any prices around while being as transparent as possible. Recommend to anyone looking to purchase a vehicle. More

Great folks to work with. Staff is extremely knowledgeable and easy to talk with. They lidten to their customers. I am very picky about my EOS. I always use ValleyVW! Staff is extremely knowledgeable and easy to talk with. They lidten to their customers. I am very picky about my EOS. I always use ValleyVW! More

Honest /On My Side Ray Hatchel sold me a 2018 VW Jetta. I was recently TBoned so I was extremely concerned about getting a car with excellent safety ratings. Ray showe Ray Hatchel sold me a 2018 VW Jetta. I was recently TBoned so I was extremely concerned about getting a car with excellent safety ratings. Ray showed me all of my options and was knowledgeable about many different cars and models. Being a single woman buying a car can be a scary experience. I was convinced that Ray had my best interests in mind. He was honest and tried to get me the best deal possible. He gave me individualized attention. He didn't take cell phone calls or try to wait on other customers at the same time he was helping me. He was not a pushy or high pressure sales person. I would definitely purchase a car from him again. Susan R. More

Customer service done right! Unfortunately, my car was part of the diesel settlement, and I had scheduled to return my car to a dealership that was 9 miles from my home. Unfortuna Unfortunately, my car was part of the diesel settlement, and I had scheduled to return my car to a dealership that was 9 miles from my home. Unfortunately again, I received an email that my appointment had to be rescheduled because dealerships were given the option to opt out of taking cars back and the one close to me (First Team VW) opted out. This change in the program resulted in me having to drive over 100 miles to Staunton to complete this transaction and this could only be completed during the week. Of course, This means that not only do I need to take off of work, but now I have to also have someone else take off of work to give me a ride home. None of this was convenient or acceptable in my opinion. This is where the good customer service comes in. Mark Rogers at Valley VW Went above and beyond and agreed to accommodate me on a Saturday so I could arrange transportation home, and not have to take off work. Once at the dealership, Mark was very professional and pleasant to work with and made the entire transaction a walk in the park (did I mention that I did all of this with a broken leg). From the time we walked in the door at the dealership, we were greeted, offered water, and made to feel very comfortable while we waited to start the process. Every member of their team that we came in contact with was very personable and made you feel like you have known them forever. Mark, thank you for all that you did to make sure this transaction took place at a time that was convenient for me and thank you for making it painless. I will say that because of my experience, we will take our future VW business back to Staunton regardless of the over 1 hr drive because these guys do customer service the RIGHT way! More

Great Salesman Because of Ray and all of the employees that I dealt with at Valley this was by far the very Best buying experience that I have ever had. Ray was so Because of Ray and all of the employees that I dealt with at Valley this was by far the very Best buying experience that I have ever had. Ray was so helpful to me and he answered all of my questions. He is absolutely the best salesman that I have ever had the pleasure to do business with. He was so knowledgeable and went out of his way to help me with questions I had about the vehicle. He went above and beyond to help me with the purchase of our new vehicle. And what a great vehicle he sold us. Thank you so much Ray for everything!! More

Great Experience I can't thank Brian and his employees enough for such a great experience in car buying. Everyone was so friendly and so helpful. We were not treated I can't thank Brian and his employees enough for such a great experience in car buying. Everyone was so friendly and so helpful. We were not treated as customers but were treated like we were friends. I had just brought my GM product down to have it serviced and we had seen the Atlas the prior weekend in Charlottesville. I had been unhappy with the GM vehicle that we had for a while and was just going in to look. Brian was a huge help to us when it came to purchasing the vehicle. The whole team was great to work with. I would recommend them to anyone. For the best buying experience I would certainly go to Valley Volkswagen. They have awesome vehicles and great staff. I can't thank you Brian and the rest of your team for the great treatment and service that I received from you. Thank you so very much!! More