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8 Reviews of CMA's Valley Subaru - Service Center
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January 12, 2023
I bought my new outback in 2019 salesperson was really great. I have been taking in for scheduled maintenance last taken in September 2022 they busted my radiator did not tell me replaced it. Getting in c great. I have been taking in for scheduled maintenance last taken in September 2022 they busted my radiator did not tell me replaced it. Getting in car to go home no a/c told me it worked when they had it. It was in the off position. When I talked with the service manager she informed me they replaced everything since under warranty. What? Also I was fully charged for my simple maintenance that ended in a nightmare . She was extremely rude and condescending when I talked with her on the phone. I refuse to go back have switched to another dealership and will not ever buy from here again! Also I found the other dealership was a lot cheaper! It’s very disheartening regarding some humans non caring only want the money. I deal with a lot of people, I tell whoever I can avoid this place like the plague. More
by module-08-legacy
Employees Worked With
February 20, 2019
Broke down and back on the road quickly We live in NJ and my wife was visiting family in Virginia when she came out of a restaurant at night and the 2017 Outback was dead. She had to be tow We live in NJ and my wife was visiting family in Virginia when she came out of a restaurant at night and the 2017 Outback was dead. She had to be towed to Valley Subaru. The next morning they got the car right in without an appointment. She was back on the road by 10.30 that morning. This was excellent service and greatly appreciated. I highly recommend this dealership for service and I am sure their sales department is excellent as well. Thank you to everyone at Valley Subaru. Dan Cohen More
by Dan Cohen
Employees Worked With
Barbara
March 01, 2018
2018 Forester Walked in to have service work done and walked out with a new Forester. Frank Smith offered to "throw some numbers at me" and I worked with him to ge Walked in to have service work done and walked out with a new Forester. Frank Smith offered to "throw some numbers at me" and I worked with him to get me where I was comfortable. Looking forward to the new RED ride. More
by Opa Mike
June 26, 2017
I would never buy another subaru. I bought a 2016 Subaru forester top of the line model with eyesight technology. The eyesight has never worked properly. It has been reprogrammed three I bought a 2016 Subaru forester top of the line model with eyesight technology. The eyesight has never worked properly. It has been reprogrammed three times. It tells me there may be ice on the road on sunny days above freezing. It's sensors see things on the road that are not there and applies the brakes. It senses tree branches ten feet above the roof and applies the brakes. The eyesight goes out in rain and direct sunlight. I also have had problems with a rattle in the dash which can never be found. I reported it two times before my warranty expired. I wanted them to take the dash off to find it. They refused. Now that it is not under warranty they want me to pay the labor to remove the dash. I have an extended warranty but that will not cover it. I contacted Subaru customer service. It took fifteen minutes on hold to speak to someone. The woman was not helpful or friendly. Subaru refused to authorize removing the dash. I've got nothing but a run around and my vehicle still has a rattle and eyesight technology that doesn't work properly. I would never buy another Subaru. More
by Disgusted
Employees Worked With
Britney
May 05, 2017
Top notch service I couldn't be more pleased with Valley Subaru. I purchased my 2015 Outback in January and, due to an unfortunate event, lost all of my keys. Scott Sim I couldn't be more pleased with Valley Subaru. I purchased my 2015 Outback in January and, due to an unfortunate event, lost all of my keys. Scott Simons and his team at Valley made a difficult time in my life so much easier through their kindness, caring, and understanding. Carmen, in the service department, couldn't have been nicer or more helpful. She was absolutely wonderful. They are solid team of employees and I highly recommend purchasing a vehicle from this great group of people. More
by Julie Mace
March 16, 2017
excellent service. This dealership goes beyond just customer service. They care about you and your car. Can't say enough about them. I had a problem with my outback a This dealership goes beyond just customer service. They care about you and your car. Can't say enough about them. I had a problem with my outback and Jack in the service department talked me through. More
by doreendeel
March 03, 2017
Service manager rude and unhelpful I bought a 2009 subaru outback from them used so no warranty. Was driving and experienced a problem with the car pulling to the right and rolling when I bought a 2009 subaru outback from them used so no warranty. Was driving and experienced a problem with the car pulling to the right and rolling when placed in park. Called the service manager to ask if this was something they had experienced before and was told it could be several problems but refused to ask a technician for any advice or let me talk to one. All he wanted was for me to bring the car in for them to work on. I thought since I paid $16000 for the car a little advice wasn't to much to ask for. Fortunately another subaru dealer was much more helpful and knowledgeable More
by Outback owner
Employees Worked With
Jack Marshall
August 19, 2016
second time I did this I brought our 2014 Outback in for my final free oil change and tire rotation, was given the deals available on a 2017 Outback, waited for the car of m I brought our 2014 Outback in for my final free oil change and tire rotation, was given the deals available on a 2017 Outback, waited for the car of my wife's choice, and signed the lease. More
by earven
Employees Worked With
