CMA's Valley Subaru

Subaru went above and beyond to provide Incredible service. Jessi and Brian went out of the way to make my car shopping experience pleasurable. Brian is an excellent teacher; patient, knowledgeable, good peep Jessi and Brian went out of the way to make my car shopping experience pleasurable. Brian is an excellent teacher; patient, knowledgeable, good peeps skills, positive smile and personable. The stress of buying a new care was completely eliminated thanks to Brian and Jessi.. Brian even stayed past closing time two days in a row to answer all my questions, he even gave me a detail tutorial about every aspect of the CrossTrek....Once again the whole staff was extremely helpful their way to make the process go as smooth as silk.. I am very happy with my experience.....Kudos to the folks at Valley!! More

Worth the drive over the Mountain! I'm not a shopper - But the time had come to trade in my Volvo, and I wanted something as safe, but with more space to haul things and go in snow. I h I'm not a shopper - But the time had come to trade in my Volvo, and I wanted something as safe, but with more space to haul things and go in snow. I had Subarus years back, so after considering many cars I went to my local Subaru dealer in Charlottesville. My friend (and car advisor!) urged me to go to several dealers, so that night I sent an email for a best price from Valley. I almost immediately got a nice email from Jessie, and a follow-up call. I made an appointment and headed over the mountain the next day. Jessie was at another location, so Caroluce came to my aid. We truly had fun - test drove a few, talked price, trade-in, where we grew up, showed pictures of our dogs.... I really didn't plan to buy that day, but the deal was more than fair, the experience so stress-free that we pretty quickly came to a final deal. I'm now the proud owner of an Outback Limited - and now I know I can bring my dog, Elvis to visit when I bring it in for service! I'm so glad I made the trip over to Staunton - don't hesitate! More

Great experience! Nice people; made buying a car not only painless, but almost pleasant! Very happy with the service and the outcome. I went out of my way to go to this Nice people; made buying a car not only painless, but almost pleasant! Very happy with the service and the outcome. I went out of my way to go to this dealership based on having heard good things through word of mouth and wasn't disappointed. More

GREAT experience; Highly recommend!!! I was extremely satisfied with Valley Subaru, and Patrick Hecht in particular. He was always responsive to my many emails, and inquiries. I love my I was extremely satisfied with Valley Subaru, and Patrick Hecht in particular. He was always responsive to my many emails, and inquiries. I love my new car, and have him to thank for getting me the EXACT vehicle, in the color of my choosing, with the options and interior to match. It was a pleasure working with the entire staff at Valley, and I have already recommended the dealership to others, that are in the market for a Subaru. Overall, I am thrilled with my new car, and plan to enjoy it for years to come. More

Great people to work with. We had a good experience at Valley Subaru. I highly recommend this dealership.Patrick was excellent to work with and was very knowledgeable about We had a good experience at Valley Subaru. I highly recommend this dealership.Patrick was excellent to work with and was very knowledgeable about the product. He showed us a couple of vehicles before we finally decided on the Subaru xv crossover. If I have to get another car I probably will go with Valley Subaru. Beside they helped us get a car where other dealers turned us away More

Great experience A great experience for this first-time car owner! Patrick was a joy to work with. He was extremely helpful, approachable, attentive, and committed to A great experience for this first-time car owner! Patrick was a joy to work with. He was extremely helpful, approachable, attentive, and committed to figuring out a good deal. The whole staff went out of their way to make the process go smoothly. I'm very happy with the car and very happy with my experience with the good folks at Valley! More

First time purchasing a Subaru vehicle As soon as we got on the lot we were approached by Brian Henkel. He reviewed the Subaru vehicles on the lot & then we decided to test drive a Subaru As soon as we got on the lot we were approached by Brian Henkel. He reviewed the Subaru vehicles on the lot & then we decided to test drive a Subaru XV Crosstrek. The drive went very well but we weren't sure if we wanted to purchase this vehicle or not. After several discussions with Brian & reviewing the online experience of this vehicles with others we decided this vehicle was right for us. Brian took the time to review the features of the vehicle with us & told us that we could call him anytime for any questions or concerns. He was very helpful, pleasant & professional to work with. More

Happy New Owner Just bought myself a new 2016 wrx and my experience at this dealer from top to bottom was excellent. No pressure style car buying and very friendly s Just bought myself a new 2016 wrx and my experience at this dealer from top to bottom was excellent. No pressure style car buying and very friendly staff. Nelson Mace and Frank Smith are awesome, with a large amount of knowledge about the cars they sell as well. They could actually tell you how systems worked because they've taken the time to learn It's very refreshing to find a dealership that respects their cars and customers so much. Thanks again guys! More

Lost keys = new car Well....it started off with loosing my entire set of keys at Belk on Wednesday. After much searching, a friend took me to Valley Subaru to see if the Well....it started off with loosing my entire set of keys at Belk on Wednesday. After much searching, a friend took me to Valley Subaru to see if they had "dummy keys". They didn't for this dummy, but let me use their loaner car for the night until I could get my extra set of keys brought over from Charlottesville. Upon entering the show room to return the loaner keys, I spotted the 2016 Forester - same lines as my 2009, and oh, my. Caroluse caught me and let me drive the car, loved it, left to get my 2009 and came back for another look. After sharing Caroluse with another lady who was buying a car, and several hours, I became the owner of a new car. They even worked it out so I could actually buy my 2016 in 2016! Caroluse was wonderful and helped me connect my phone, get Sirrus channels , and explained the bells and whistles - most of which made me jump and made her laugh. The entire team at Valley was wonderful - from Charmain (I hope I got her name right) and Clint in the service area to the other salesmen who stopped to check on me, offer drinks, pet my dog, and just visit and smile. Since I was there on Wednesday, Thursday and Saturday - they thought I was on payroll! This is the second car I have purchased here, and would definitely come back across the mountain to do it again - in a few years! Thank you Valley Subaru for the Pepsi, nabs, new friendships, help in my crazy situation, and for my new Forester!! (My keys were found on Saturday at Belk - ugh). End of saga - I love my new Forester, my friend bought my other Forester, life is good......but still working on what all those bells and whistles are!!! More

Fine Service Friendly, attentive service. The title to our vehicle was a big complicated but was completed to our satisfaction in a competent manner. We've deal Friendly, attentive service. The title to our vehicle was a big complicated but was completed to our satisfaction in a competent manner. We've dealt with Frank Smith before--always a pleasure. More