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CMA's Valley Subaru
Staunton, VA
859 Reviews
Valley Subaru is a proud part of Carter Myers Automotive, serving Central Virginia since 1924. We are family and employee-owned, which means each associate should treat you like family.
Every new Subaru purchase comes with 2 years/24k miles of maintenance, including oil changes, tire rotations, state inspections and more.
Our service customers enjoy free loaner cars, a service shuttle, lifetime vehicle appraisals and Saturday service hours. We are in a brand new, state-of-the-art facility with ASE and Subaru Certified Technicians, Genuine Subaru parts, and expert Subaru service.
To learn more, visit: http://www.myvalleysubaru.com/dealership/why-buy-from-valley.htm
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 859 reviews
January 30, 2017
Great experience purchasing second auto from Valley Subaru Professional and courteous service, delivered exactly what we negotiated. Could not have done a better job of customer support. Dealer had exactly the Professional and courteous service, delivered exactly what we negotiated. Could not have done a better job of customer support. Dealer had exactly the model and options that I was looking for. More
by Jim80
Employees Worked With
Michael Cole
January 29, 2017
Friendly and informed Young men have a reputation for being aloof and overly reliant on their technology. Chris was refreshingly the opposite. He was friendly and engaging Young men have a reputation for being aloof and overly reliant on their technology. Chris was refreshingly the opposite. He was friendly and engaging and knew his product well. He was also patient with older clients who needed more time to absorb so much information quickly. I am very pleased with his invitation to come back where he will answer the questions he encouraged me to write down over the next few weeks. Now that cars are computerized, older clients can feel intimidated and having a positive sales experience can make all the difference. We really appreciated a young man who was both patient and respectful. More
by Texsbound
Employees Worked With
Chris Stein
January 17, 2017
Outstanding car purchase experience Initiated my search through the USAA car buying service and Valley Subaru contacted me promptly. They had exactly the car I wanted and was able to do Initiated my search through the USAA car buying service and Valley Subaru contacted me promptly. They had exactly the car I wanted and was able to do the financing on line which really shortened the time at the dealership. The car was ready as we drove up, and Keith did a terrific job explaining the features of the car with us. Helen had all of our paperwork ready and while extended warranties and protection packages were explained to us, they were offered as suggestions and no pressure was applied to purchase. An extremely friendly and courteous buying experience. Strongly recommend! More
by Thomas E Gorsuch
Employees Worked With
Helen Shibut, Keith Garner
January 16, 2017
Tried to Rip Us OFF Chris did a nice job of working with us as we wanted to purchase a new Outback to upgrade from our 2015 model. However when Charles came to us with a Chris did a nice job of working with us as we wanted to purchase a new Outback to upgrade from our 2015 model. However when Charles came to us with an offer he must have though we just jumped off the pumpkin truck as he not only gave us a the lowest offer we ever got for the car but then wanted to charge us almost $1000 for a little scratch that could be rubbed out with compound and a small door rent that would cost $25 to have pulled out - but it was barely legible. My car was otherwise in mint condition. I later polished the scratch out (the size of a penny) and had the dent removed for $25. We later traded for another vehicle getting substantially more money for it. My advice is to forget these guys. They have an image of nice guys with a dog in the showroom and lots of TV commercials. But they are leaches ready to screw anyone who comes in. Please beware!! If I could rate Charles less than poor I would but the system will not allow it. More
by phk15
January 11, 2017
Excellent service Chris Stein, salesman, gave very detailed tour of the Outbacks features. Suggested test ride was on varied routes so we could get the feel of how the Chris Stein, salesman, gave very detailed tour of the Outbacks features. Suggested test ride was on varied routes so we could get the feel of how the vehicle handled. Not hard to negotiate with. I observed available staff on the floor greeting walk ins in a friendly manner. More
by Finally retired
January 04, 2017
Great Experience at Valley Subaru I recently purchased my first Subaru - a Forrester at Valley Honda. Frank Smith took time to help me find the right vehicle for me and made the whole I recently purchased my first Subaru - a Forrester at Valley Honda. Frank Smith took time to help me find the right vehicle for me and made the whole buying experience great. He took time with me to go over all of the features of my new car. I will definitely buy another car from Mr. Smith and Valley Subaru. More
by MM
Employees Worked With
January 02, 2017
Great experience. Professional,knowledgeable salesman Our salesman was great. Very professional, soft spoken, and knowledgeable. He was extremely thorough. Introduced us to other personnel whom we will Our salesman was great. Very professional, soft spoken, and knowledgeable. He was extremely thorough. Introduced us to other personnel whom we will use for follow up services. All went well! I would recommend our salesman, Keith Garner to everyone. Real nice guy!!!b More
by suzidusss
Employees Worked With
Jared in car service, was also very polite and helpful too. , Keith Garner
January 01, 2017
New Car Purchase Patrick came highly recommended and was worth the 3 and half hour drive to purchase a vehicle through him. He was easy to work with and made sure we Patrick came highly recommended and was worth the 3 and half hour drive to purchase a vehicle through him. He was easy to work with and made sure we were happy when we left. Totally would recommend him and Valley Subaru to everyone! More
by amer003
Employees Worked With
Patrick Hecht
January 01, 2017
Superior customer service Awesome customer service from Chris! He listened to what we were looking for and found us a great used Subaru with low mileage. The car exceeded our e Awesome customer service from Chris! He listened to what we were looking for and found us a great used Subaru with low mileage. The car exceeded our expectations for the price. More
by Karen D. Wade
Employees Worked With
Jessi Pletcher, Chris Stein
December 31, 2016
My visit When I decided to trade in my 2011 Subaru, I called and made an appointment with Frank Smith at Valley Subaru in Staunton, VA. This dealership is alm When I decided to trade in my 2011 Subaru, I called and made an appointment with Frank Smith at Valley Subaru in Staunton, VA. This dealership is almost 2 hours from my home in Winchester. My husband said why do we need to go there? My response was Frank has sold me at least 3 Subaru's and I feel like I am going to visit my Dad - I TRUST HIM. Frank is very personable, listens to what you want in a car, no pressure. THANK YOU FRANK!! More
by Doriley
Employees Worked With
