CMA's Valley Subaru

The best car buying experience ever ! We were referred to Frank Smith from a friend who had just bought a Outback. We had been shopping for a few weeks,but made no decision. Frank took u We were referred to Frank Smith from a friend who had just bought a Outback. We had been shopping for a few weeks,but made no decision. Frank took us for a drive. He explained all the safety features of this Subaru Outback in detail. My husband drove as well. He had so much more leg room than in our 2012 suv. Everything felt right. So comfortable for both of us. Frank gave us his undivided attention....no pressure to buy. We are now very happy owners of our first, but not last Subaru Outback. More

We had a very good experience. We were treated very well and would tell our family and friends to buy from Valley. We were in and out in record time and Frank was GREAT! Thank you a We were treated very well and would tell our family and friends to buy from Valley. We were in and out in record time and Frank was GREAT! Thank you all! More

Great experience. Frank Smith is a great salesman and very pleasant to work with. Definitely would go back again. The atmosphere was very friendly everyone was cheerful Frank Smith is a great salesman and very pleasant to work with. Definitely would go back again. The atmosphere was very friendly everyone was cheerfull. More

Satisfied return customer We bought our first Suburu from Valley in 2006. It lasted 12 years and we had minimal problems. happy to return to Valley for our new Suburu. We bought our first Suburu from Valley in 2006. It lasted 12 years and we had minimal problems. happy to return to Valley for our new Suburu. More

helpful, courteous, informative,& nopressure Caroluce took her time answering questions, and was well informed about car. She went above board when hit by a sudden thunder storm she completed ch Caroluce took her time answering questions, and was well informed about car. She went above board when hit by a sudden thunder storm she completed changing tags while we were in finance department. a very pleasant experience overall. More

Great Dealership Frank, Charles, and Helen were great to work with, this is the 8th Subaru we have purchased from this Dealership and each time is a great experience. Frank, Charles, and Helen were great to work with, this is the 8th Subaru we have purchased from this Dealership and each time is a great experience. We highly recommend Valley Subaru for all you automobile purchases. Staff is very knowledgeable and very helpul More

Helpful to a new college grad/first time car buyer! I had a great experience shopping through Valley Subaru for my first car. I had a lot of questions that they were able to answer and I got a great dea I had a great experience shopping through Valley Subaru for my first car. I had a lot of questions that they were able to answer and I got a great deal in the end. I absolutely love my new Subaru! More

Far outstripped other dealers I visited Other dealers I visited drove me 100+ miles to give me an offer based on number I already knew and could've been discussed on the phone, then let me l Other dealers I visited drove me 100+ miles to give me an offer based on number I already knew and could've been discussed on the phone, then let me leave after 10 minutes with no counter offer or even offering to show me another model (I wasn't shown the model I wanted either, just given numbers). Valley Subaru was definitely worth the drive. I was able to get some preliminary discussion/numbers out of the way via email with Kelly. When I showed up, Billy found me at the smoking area. Only about half the other dealers I went to actually received me, others I had to have service desk contact the salesman I scheduled to meet. The car was set out waiting for me. After a personable introduction, Billy immediately showed me the car. He started under the hood and walked me through everything very thoroughly to the trunk. Mechanics, accessories, safety features, etc. Then we jumped in for a test drive, on a route that gave me a good idea of how the car drove at highway speeds which I appreciated. All without talking numbers. After car presentation, Billy took me in and we discussed numbers. My trade-in was evaluated during our review of the Subaru by the way, which was efficient and I feel like it was given more consideration than other dealers had given. After presented with the initial offer, I laid out for Billy where I was looking to be at to buy. Then he (and team) spent probably a couple hours looking at alternative finance approvals than my pre-approval, looking for exceptions, working numbers. I was amazed at this as other dealers had given one offer and let me walk out the door without a second thought. This is exactly the type of sales staff and dealer I was looking for. All in all, they got me closer to my goal than I'd anticipated. Gave me above KBB for my trade-in without using the new car markup to cover that like other dealers wanted to do, and I got what I felt was a very good sale price on the model I had selected. All the while of the number crunching and team members working on my behalf, Billy was still very personal and connected. He kept me updated, took some smoke breaks with me, etc. I feel like that's a nice touch worth mentioning. Helen ran me through the available options (warranty, GAP coverage, etc). She was personable as well, very thorough and realistic. And accommodated some of the more beneficial plans by providing some alternate financing details to keep me at the prices I wanted to be at. She was patient in letting me decide, thorough in explaining the ins and outs, and honestly I felt like she was looking out for my best interest with the additional coverages like GAP. All in all, great experience. This is what I expect from a good dealership but doesn't seem important to most dealers after my recent shopping experience. They were personable, friendly people, They were eager to make it work for me, and without unnecessary sales tactics that people don't want to deal with. "Go see Billy at Valley Subaru" is going to be my new favorite phrase, and it's a 2 1/2 hour drive from where I live. More

Excellent Experience at Valley Subaru Great Dealership and great people. Kaleb Estis was extremely helpful and knowledgeable. I would recommend this dealership, especially Kaleb, to anyon Great Dealership and great people. Kaleb Estis was extremely helpful and knowledgeable. I would recommend this dealership, especially Kaleb, to anyone in the market for a new vehicle. It was a pleasure doing business with them. More