Valley Nissan of Staunton - Service Center

Easy in and out service Third time I have visited the service department. Have work with Eric the last 2 visits. He answers your questions and does the scheduling. Couldn't Third time I have visited the service department. Have work with Eric the last 2 visits. He answers your questions and does the scheduling. Couldn't ask for a better experience. More

recall needed I called to schedule a recall on a hose clamp for my vehicle. My service technician Rich reviewed other important services which could also be perform I called to schedule a recall on a hose clamp for my vehicle. My service technician Rich reviewed other important services which could also be performed when I came. It's nice to know that they care enough at Valley Nissan to make sure all safety maintenance procedures are kept on record and up to date. Uptown arrival Eric, the sales manager, welcomed me with a smile and kind words. You are always in good hands with Eric. He makes sure all coupons and available discounts are applied to your bill. Rich will do so also if reminded. Note: if you are scheduling a recall make sure they have the part before you arrive! They didn't call to tell me the part was not ordered before my scheduled appointment. One minor inconvenience which can easily be fixed in the future. More

They came to my rescue! It was 8PM, and I still saw lights on, they were supposed to be closed at 7pm. My mother was diagnosed with cancer and I had been up and down the high It was 8PM, and I still saw lights on, they were supposed to be closed at 7pm. My mother was diagnosed with cancer and I had been up and down the highway traveling 6 states several times between working shifts. I was a little overdue on my oil change, with no appointment and I knew this would be my final trip to be able to see her. After my 12 hour shift the next day I was leaving before daybreak, my brother had told me that I needed to come quickly. I didn't know what to do, the service center was closed. Ben St. Ours completely surprised me, he said they would give me a loaner, I could leave my car overnight and come pick it up tomorrow evening. I was overjoyed! Spencer Back took his time to do the paper work in a friendly and unhurried way even though he wasn't going to make any commission. My stress was gone, I felt relieved. I didn't have to lose any more time from work! Smiles all around they sent me home in a free vehicle. The next day I came back just at closing time ( due to my shift) finding my car ready for me. Again Spencer took care of me even though he was staying over a little bit past closing time. Everyone was very friendly. Afterwards I was out in the parking lot getting to leave Spencer Back comes running out to catch me, my travel money had fallen out of my pocket unbeknownst to me. He returned it! These folks go out of their way to help you and meet your needs. Their attitude is wonderful and I highly recommend this dealership. More

Excellent service Did an excellent job fixing my 2016 versa. They went above and beyond to work wit has my situation! I look forward to bringing my car back for mainten Did an excellent job fixing my 2016 versa. They went above and beyond to work wit has my situation! I look forward to bringing my car back for maintenance. More

Quick Service I actually look forward to dropping my car off for its service visits. They are so thorough and accurate! All Sales and Service staff are very frien I actually look forward to dropping my car off for its service visits. They are so thorough and accurate! All Sales and Service staff are very friendly and polite. More

"The Service Dept. will Rob You – Buyer Beware!" We dropped our car off for a simple state inspection and engine oil change. What we got was additional work performed that was not discussed and We dropped our car off for a simple state inspection and engine oil change. What we got was additional work performed that was not discussed and the bill for the work. I went so far to make a formal complaint to the Dealer, they said they would look into the issue and get back to me. Well, 2 weeks later and I still haven’t receive a phone call. If you read other comments made by consumers, what happened to me seems to be this Dealers MO. Take my advice, don’t take your car here for service!!! How they can have any rating other than a single star is beyond me. More

A super Leap day experience Marco and the rest of the team went above and beyond to get me into my new car. The funny thing is it started out with me going there to get a fuse re Marco and the rest of the team went above and beyond to get me into my new car. The funny thing is it started out with me going there to get a fuse replaced . Instead i got a brand new car . .Thanks to all you guys!!!!!!!!!!!! More

Honesty I have 2014 Nissan Sentra 22k mi, still under Nissan factory warranty, but as you know today most dealers try to find a way to charge you. I have this I have 2014 Nissan Sentra 22k mi, still under Nissan factory warranty, but as you know today most dealers try to find a way to charge you. I have this bed experienced at Harrisonburg Nissan service . It is why I avoid them , and went to Staunton Nissan to see if this "robbery" will be here also. But to my surprise this Staunton Nissan service department did not charge me or "rob' me , but honestly fixed a broken LF shock assembly free of charge. Thanks ! Now I do know that it is a honest people. More

Amazing service and customer support I had a major problem with my 05 frontier. It needed quite a bit of work. I have an extended warranty through ford and Kody did just an outstanding jo I had a major problem with my 05 frontier. It needed quite a bit of work. I have an extended warranty through ford and Kody did just an outstanding job handling the warranty info and getting my truck done. He had to deal with quite a bit of stress from ford and members of my family. He kept cool and handeled it perfectly. He kept me informed every step of the way, and I am so very satisfied with the work that was done and the service I received More