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Valley Nissan of Staunton - Service Center
Staunton, VA
73 Reviews
73 Reviews of Valley Nissan of Staunton - Service Center
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May 15, 2022
In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership wi because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments. More
by Sonarman
Employees Worked With
July 02, 2021
I've been to the dealership five times to get the same problem fixed have paid around $1,000 and it's still not fixed charged me $75 for a mechanic to unplug the battery to try to reset the light this ver problem fixed have paid around $1,000 and it's still not fixed charged me $75 for a mechanic to unplug the battery to try to reset the light this very much surprised me I'm VERY disappointed in the service I got here More
by mayoernest52
Employees Worked With
Ronnie Liptrap
November 20, 2020
EXCELLENT CUSTOMER SERVICE AND VERY TIMELY, ALWAys a pleasant experience. Very friendly and honest. Always my go to service spot in Staunton. The chairs in the waiting room are very comfortable pleasant experience. Very friendly and honest. Always my go to service spot in Staunton. The chairs in the waiting room are very comfortable More
by Christina_jennings
October 23, 2020
The service is always on point, everyone has a smile and know there jobs. They explained what the service was that was performed on my vehicle and the what's and not what's to do to keep it up to top rate p know there jobs. They explained what the service was that was performed on my vehicle and the what's and not what's to do to keep it up to top rate performance. More
by Ellaspears12
August 20, 2020
Service was good, cost was way high. I provided diesel fuel filters and was initially charged $193 to change them. A $43 adjustment was made when I mentioned that I paid $25 for my last one. Oil change co fuel filters and was initially charged $193 to change them. A $43 adjustment was made when I mentioned that I paid $25 for my last one. Oil change cost was also high. More
by Just David
Employees Worked With
Joshua in service department
August 06, 2020
They solved my problem and Jessie was very pleasant. I think the minimum charge of 125 is a tad steep though. My overall experience with Valley Nissan is pretty good. think the minimum charge of 125 is a tad steep though. My overall experience with Valley Nissan is pretty good. More
by Steward52
Employees Worked With
July 03, 2020
Best service you could ask for!!! People are friendly and helpful!!! Great experience every time!!! I have purchased 5 vehicles at this dealership and those vehicles only got serviced here! and helpful!!! Great experience every time!!! I have purchased 5 vehicles at this dealership and those vehicles only got serviced here! More
by atharrison58
June 29, 2020
Every one was nice, concerned, and very helpful. They knew the I was in great need of buying a vehicle Mr. Harold Wells and his other co-workers did not keep me in their office all day I was in and out i knew the I was in great need of buying a vehicle Mr. Harold Wells and his other co-workers did not keep me in their office all day I was in and out in no time. More
by anniemae4kids
June 10, 2020
I normally don't do these reviews but the customer service I received from Mr. Joshua Fix and and Eric from the service department was exceptional. service I received from Mr. Joshua Fix and and Eric from the service department was exceptional. More
by JR
Employees Worked With
Joshua Fix
April 04, 2020
As always service was excellent. Service Advisor Mike As always service was excellent. Service Advisor Mike was great providing excellent service and advice The staff makes coming in for service eas As always service was excellent. Service Advisor Mike was great providing excellent service and advice The staff makes coming in for service easy and enjoyable. Keep up the good work More
by John
Employees Worked With
Mike C
