CMA's Valley Honda

Exceeded our expectations From our first inquiry (by email) through the test drive and the final pick-up of our CRV, we were treated with courtesy and professionalism by everyo From our first inquiry (by email) through the test drive and the final pick-up of our CRV, we were treated with courtesy and professionalism by everyone at Vally Honda - especially Clement Bruner. We found Clement to be both knowledgeable and helpful throughout our purchase. His follow-up was excellent. The car pricing was clear and done fairly — without unnecessary gamesmanship and time-wasting haggling. The entire car buying experience with Clement and his colleagues at Valley Honda exceeded our expectations. More

Excellent Service I scheduled my first service appointment on line a month in advance for 8 a.m. With in an hour they inspected my vehicle, changed the oil and balance I scheduled my first service appointment on line a month in advance for 8 a.m. With in an hour they inspected my vehicle, changed the oil and balanced, rotated the tires. I was checking out by 9 a.m.. The waiting area was clean and they offered refreshments while I was waiting on my car. Zubin at the at the service desk was very curtise and checked me out went over everything that they did too my vehicle. Thanks Valley Honda for making my expierince a good one. I well be back. More

Had to travel to get to Valley Honda, but worth every mile! We live 60 miles away from Staunton and Valley Honda. We were in the market for a CRV EX -L in a certain color. After a lot of research, we found that We live 60 miles away from Staunton and Valley Honda. We were in the market for a CRV EX -L in a certain color. After a lot of research, we found that our best bet in getting a fair price and best selection and service was with Valley Honda. Clemont was our salesman and he did his very best to accommodate us, answered all of our questions, took his time and was never high pressure. It looks like this is the place to go honestly. The dealership was packed the day we were there and cars were getting set up and were going home with new owners. We got an excellent price that beat out every where else that we had shopped of inquired, a great extended warranty. I would highly recommend anyone to check out Valley Honda. We will be back! More

Repeat Buyer Valley has long been my new car go-to, and my service go-to. Everyone there is friendly and helpful. You can tell by the way they help one another t Valley has long been my new car go-to, and my service go-to. Everyone there is friendly and helpful. You can tell by the way they help one another that they are there for the customer--not the sale. More

Bought 2018 Odyssey We bought a new Odyssey 3.20.18. We got a great deal. Don't waste your time with other dealers. Get the best deals at Valley Honda!!! We love our new We bought a new Odyssey 3.20.18. We got a great deal. Don't waste your time with other dealers. Get the best deals at Valley Honda!!! We love our new van and saved money. More

Purchased a Used Certified Honda t Purchased a used certified Honda that has had nothing, but mechanical issues since purchase. When speaking to general manager, his response is " OK" l Purchased a used certified Honda that has had nothing, but mechanical issues since purchase. When speaking to general manager, his response is " OK" let me transfer you to Service Manager. His resolution is to have his sales clerk handle the concern and his service manager ; rather than, take ownership going from better to great to have regard for his customers safety in a vehicle that has evident mechanical issues. I have yet, heard back form his investigation into service department with the repairs and concerns for the car, after i expressed in detail the concern for the safety of my family. I have yet, received a phone call back from the service department that stated they would return my call back. In sum, I have a 36,000 vehicle that will sit on the side of the road. General Managers response was " ok'. Lack of customer service, so far. Lack of accountability- Sales clerk was friendly and did her job , she even went to the general manager with expressions of concern; since, I was so concerned for my safety and families safety in this used certified car that even prompted the general manager to call me with no resolution or accountability to follow through to assist in problem solving or make it right by rebuying and providing an equal value car for sale that does not have mechanical issues as this one has. Otherwise- he is in denial stating " he would never sell a car with this concerns- although he states he is sorry, has no empathy or desire to correct the concern - very poor customer service skills was noted over the phone with lack of genuine care to problem solve with quick responses ;such as, " ok" "ok" . So far, my experience, if I end up walking away with used Certified Honda that I do not have to keep returning to the service department and losing pay I will return to write a better review. Until, this is the sad story of having a vehicle that is not running properly with lack of care from the general manger to accurately problem solve or initiate the problem solving process to have a satisfied customer. More

Excellent Service Everyone is always very helpful and friendly. The waiting room is very comfortable and the service has always been quick and excellent. I love being Everyone is always very helpful and friendly. The waiting room is very comfortable and the service has always been quick and excellent. I love being able to schedule service on-line. More

Satisfied Customer My wife and I purchased a 2018 Honda CRV a couple weeks ago, and we could not be more satisfied with the support we received from Valley Honda. The fo My wife and I purchased a 2018 Honda CRV a couple weeks ago, and we could not be more satisfied with the support we received from Valley Honda. The follow-up calls we have received from Sales and Service has shown us we made the right decision to purchase our CRV from Valley. More

Car shopping no longer a chore I had my van for 12 years and loved it. I knew I wanted another Honda and had to decide which one would serve me best. Igor helped me make a informed I had my van for 12 years and loved it. I knew I wanted another Honda and had to decide which one would serve me best. Igor helped me make a informed decision and actually made car shopping fun instead of a chore. I found the whole process a lot less stressful than my past experiences. I would recommend. this dealership. More

Purchase of a New Honda Odyssey Knowledgeable and seems like everyone who works there loves what they do. The overall experience was excellent from my initial e-mail to walking out Knowledgeable and seems like everyone who works there loves what they do. The overall experience was excellent from my initial e-mail to walking out the door with the keys. More