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CMA's Valley Honda
Staunton, VA
1,096 Reviews
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1,096 Reviews of CMA's Valley Honda
April 06, 2019
HRV Purchase Mario was a great salesman, very informative of vehicle and very nice. Would recommend this you man and dealership. Buying was easy and in price. Mario was a great salesman, very informative of vehicle and very nice. Would recommend this you man and dealership. Buying was easy and in price. More
by Honda HRV
Employees Worked With
Bill Collins, Igor Kushnar, Ben St. Ours, Mike Shields, Mario Aguilar
April 06, 2019
Great place to buy a car Sales staff was knowledgeable and very Helpful. I was able to buy the vehicle I have been wanting at a fair price. Very Happy customer. Sales staff was knowledgeable and very Helpful. I was able to buy the vehicle I have been wanting at a fair price. Very Happy customer. More
by Mygmc
Employees Worked With
Jerry Robinson
April 04, 2019
Jenna and Aaron I was out of town and called Jenna to see if they could get me in Monday to check my rotors and radio. My steering wheel would shake when I was breaki I was out of town and called Jenna to see if they could get me in Monday to check my rotors and radio. My steering wheel would shake when I was breaking and my radio screen would go off and back on like it was rebooting. She got me in first thing Monday. They fixed my rotor issue and did a hard reset on radio. Great service!! I had an issue with my usb as well in the arm rest and they are still determined to find out why it’s not connecting to my phone when it connects to other phones and Aaron even tried his as well. They are contacting Honda since they haven’t seen this issue and it doesn’t make any sense. Thank you all again!! Great team!! More
by Brandi Bane
Employees Worked With
Jenna Simmons, Aaron Moss
April 04, 2019
Great Team! The team at Valley Honda is incredible. We had a fantastic buying experience. Courtney Wells helped us find the perfect new Honda CR-V. The staff is f The team at Valley Honda is incredible. We had a fantastic buying experience. Courtney Wells helped us find the perfect new Honda CR-V. The staff is friendly, helpful, knowledgeable, patient and a lot of fun. They have a great selection new and used of vehicles and will help you find what's best for you. Big THANKS to Courtney, Ben and Mike! More
by Carrie & Sam
Employees Worked With
Courtney Wells, Ben St. Ours, Mike Shields
April 04, 2019
Quick, reliable, and very helpful servic Mario is a very outgoing man. He will help you find the perfect car that is affordable and to your taste. Best salesman ever, even better than Dwight Mario is a very outgoing man. He will help you find the perfect car that is affordable and to your taste. Best salesman ever, even better than Dwight K. Schrute. More
by Meximark
Employees Worked With
Mario Aguilar
April 02, 2019
Great experience purchasing first car from Valley Honda Mario Aguilar did a great job of helping me find my new vehicle in a timely manner. He's professional, pleasant and did his best to show me options ba Mario Aguilar did a great job of helping me find my new vehicle in a timely manner. He's professional, pleasant and did his best to show me options based on my budget. I would recommend him to anyone looking for a new vehicle. Mike Shields was very pleasant and made the financing process simple and quick. He answered all my questions and made sure I was comfortable with my choices. More
by Trisha
Employees Worked With
Mike Shields, Mario Aguilar
March 30, 2019
Please avoid this dealership at all costs . A little background I currently own a 2006 Honda Ridgeline, 2005 Honda Accord, and a 2018 Honda Civic. To say I'm a fan of Honda is an understat . A little background I currently own a 2006 Honda Ridgeline, 2005 Honda Accord, and a 2018 Honda Civic. To say I'm a fan of Honda is an understatement. I used to take the Ridgeline for all my services to this dealership. As I purchased this vehicle used with 70k miles on it and wanted to make sure the vehicle would last the way a Honda usually does. Over 200k miles and counting can't complain. I figured for my commute I needed a vehicle that was better for mpg, and the Accord is unavailable as it's being used by family. In the past I was always treated well at this dealership so I figured if I was going to drop over 20 thousand dollars I might as well give my business here. Boy what a terrible mistake I made, and can only hope this will save other consumers. Strike one: When I purchased the vehicle I was given a sales associate (who has never sold a vehicle before I know this because he told me) No problem I understand we all have to start somewhere. Strike one came when no one decided to come help the poor sales guy, and we had to keep stopping for other sales members to come over and explain the paperwork. Once again not a big deal I completely understand and chalked it up to poor training. What I don't understand is when a customer is willing to spend a fair amount of money no one from the dealership can help the salesman or his customer (me) out. Strike two: Regular maintenance time (just an oil change) for the Civic in October 2018 I noticed a loud rattle coming from the center air vent, a little concerning considering a brand new car, but it's under warranty so I'm not worried. I created the appointment online and tell them about the rattle and that I'm waiting for my vehicle at the dealership. Two hours later I get notified in the waiting room that my vehicle is ready. At which point my "service advisor" at the time takes me to payment reception with no mention of fixing the vent. I get in the vehicle and noticed they still didn't fix the vent and it still rattles. Now that it's two hours later I don't have the time to continue to wait. Plus it's getting colder and I don't use the center vents in the winter. I'll get it taken care of at a later date. Strike three: Time for second regular maintenance, and I figured I would go ahead and get the vent fixed. This time knowing the dealership is slower I decided to drop my vehicle off and to pick up at a later time in the evening. I fill out the paperwork properly and list that the vent rattles and needs to be repaired under factory warranty. I contacted the dealership 2 hours after my scheduled appointment, and was told my vehicle was ready by a random "service advisor". I asked about the vent and was told "yes they fixed the vent" I stated that it should be under warranty, and again was told "it's fixed". By the time I was able to get back to the dealer it was 7pm. Upon arrival to payment receptionist desk there's an male employee hanging across the desk talking under his breath to the lady receptionist, both employees look at me and continue talking without acknowledging my presence for approximately 2-4 minutes. Ok that's fine I understand, it's late. I get the bill and think that the total is high but obviously I've taken more important people's time so I pay and leave. Strike Four ?: Reviewing the bill I see that they charged me seventy dollars to fix the vent that was confirmed by Honda should have been fixed under warranty. I contact the dealership and I am told that I will be getting a refund (which still hasn't shown up, a week after the mistake was discovered and the dealership notified and promised to refund) So who knows if they will honor their agreement or we have to go to small claims. Strike Five??: Now less then two weeks after they supposedly fixed the vent issue it has returned and is steadily getting louder. So now I have to find another Honda dealership that is hopefully less horrible and more customer focused, and is properly trained on how to work on 2018 Honda Civics to resolve an issue that should have been fixed 6 months ago. Please, I implore anyone that is remotely thinking about giving this branch their money to please reconsider. More
by james.potter
Employees Worked With
John Brewster
March 28, 2019
They are wonderful! Mario Aguilar was our sales rep. - Mario was very attentive to what we were looking for. The rest of the team was also very friendly making sure we we Mario Aguilar was our sales rep. - Mario was very attentive to what we were looking for. The rest of the team was also very friendly making sure we were well taken care of during the waits. Highly recommend Mario and the whole team at Valley Honda located in Staunton VA. More
by Telma
Employees Worked With
Mario Aguilar
March 27, 2019
The best Not only does Valley Honda give great deals, but follow up with great customer service. All aspects of the sale was pleasant, not pushy but accommoda Not only does Valley Honda give great deals, but follow up with great customer service. All aspects of the sale was pleasant, not pushy but accommodating and rolled with me when I changed my mind on which vehicle I wanted. They have always provided top maintenance services when needed unlike the Charlottesville location. Great friendly staff. More
by MAYOVIEW
Employees Worked With
Jerry Robinson, Ben St. Ours, Mike Shields
March 27, 2019
Cindy’s experience Thanks so much for the ease of buying my car. Christian was wonderful in explaining everything to me. A big help in setting up the blue tooth for me. Thanks so much for the ease of buying my car. Christian was wonderful in explaining everything to me. A big help in setting up the blue tooth for me. Thanks so much. Mike did an awesome job with very little in signing papers. I really appreciate everything. Cynthia Gordon More
by cindy gordon
Employees Worked With
Igor Kushnar, Mike Shields, Christian Letelier
