CMA's Subaru of Winchester

This review is for the service department at CMA Subaru. My wife and I were recently traveling from Tennessee to Pennsylvania on a Saturday to visit family. About 25 miles south of Winchester, VA we lost My wife and I were recently traveling from Tennessee to Pennsylvania on a Saturday to visit family. About 25 miles south of Winchester, VA we lost heat in my wife’s 2020 Forester, all the safety systems disabled, and the check engine indicator lit up. We had a hotel lined up in Winchester for that night anyway, so we continued on and found a few auto parts places that were open. We had the first one scan the codes the car was throwing, and found out our thermal control valve had most likely failed. None of the stores we checked with had the part in stock, and there’s nothing I could have done in a parking lot anyway. The young man at the third store did some research and found out that this part fails frequently on 2019 and 2020 Foresters, and Subaru had issued a service bulletin to update that system. He recommended we not drive the car until we spoke to the local dealer Monday morning. We extended our stay at the hotel another night so we could be there when CMA Subaru opened up on Monday morning. We scheduled a service appointment for 0715 Monday morning, and in the notes typed out all the information we had found out. We got there at about 0700 on Monday morning and checked in. Considering the world we live in today, I had expected that the dealer wouldn’t have the part in stock and either we would be stuck in Winchester for a few days or have to leave our car there and get a rental to finish our trip. To our surprise they had one valve in stock (they had been replacing them on other cars as well), and started working on our car. It turns out it was a pretty big repair, and they had to remove the intake to even get to the valve. But they did an excellent job and after finishing the repair they washed our car, made a short video covering everything in our car that would need to be taken care of soon (tires, inspection, etc.), and had us back on the road in about 5.5 hours. Our service man was Brad, and he was thorough and efficient, and did an excellent job explaining what he had done and what else our car needed. We are so grateful for Brad and CMA Subaru, and for the quick repair to our car to get us back on our way to visit family. We were also fortunate that the repair was covered under the power train warranty. More

Very helpful, helped me to pick a car that my needs. Explain everything about the car. Explain everything about the car. More

Glenn was extremely helpful in handling all aspects of our new lease agreement, except for the financing which was also handled by a very capable finance rep. our new lease agreement, except for the financing which was also handled by a very capable finance rep. More

Wow! The patience and professionalism abounds. So grateful ! Thank you, Logan! And the loaner during service was a dream ! The patience and professionalism abounds. So grateful ! Thank you, Logan! And the loaner during service was a dream ! More

Excellent customer service! This was my first purchase of not only a Subaru but, from the CMA Subaru Dealership in Winchester, VA. I was extremely pleased with the interaction This was my first purchase of not only a Subaru but, from the CMA Subaru Dealership in Winchester, VA. I was extremely pleased with the interactions (starting with my first encounter when considering purchasing a Subaru to the Love-Encore Delivery Service) staff were courteous, showed a willingness to answer my multitude of questions, and took the time to clarify additional details when I asked. More

A dealership where the salesman notices one of the customers has limited mobility and is willing to drive the cars to them rather than they walk. All questions were answered, and a vehicle was purchas customers has limited mobility and is willing to drive the cars to them rather than they walk. All questions were answered, and a vehicle was purchased. FOLLOW-UP meeting to go over car's extensive features is a very useful service, especially as we were heading into the mountains in a new vehicle. I can see why other members of my family have been so satisfied with Subaru and this dealership. More

Every interaction I have had this dealership has been at least an 8 on a 5 point scale! All work is done correctly and service personnel explain clearly what was done and what will be upcoming in the near least an 8 on a 5 point scale! All work is done correctly and service personnel explain clearly what was done and what will be upcoming in the near future. More

This dealership is super. Will continue doing business with CMA . The express service is very efficient and the guys were very polite and courteous Will continue doing business with CMA . The express service is very efficient and the guys were very polite and courteous More

Very helpful and informative. Salespeople was very knowledgeable and accommodating. Will be back if I need another. Salespeople was very knowledgeable and accommodating. Will be back if I need another. More