CMA's Colonial Hyundai
Chester, VA
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1,094 Reviews of CMA's Colonial Hyundai
Poor service center and general manager I brought my vehicle in to get fixed for leaking rear passenger window in a Genesis coupe. I dropped it off on a Saturday and picked it up on that Wed I brought my vehicle in to get fixed for leaking rear passenger window in a Genesis coupe. I dropped it off on a Saturday and picked it up on that Wednesday due to the holiday. I got into my car sat in my seat it felt soaked but I thought it was my imagination because why would my seats be wet? I went to work the next morning and there was condensation on my windows inside my car and when I got to work my pants were wet. I called the dealership when they opened and I was told the person who handled my car didn't get there until 10am. I called back a little after 10am due to no call and I was placed on hold for a while to be told that someone MAY have left my windows open while there possession at the dealership while a tropical storm passed through. I went the next day after dropping my vehicle off that evening to speak to the general manager and was told cars are made for this are resilient. I told him that was unacceptable. He was condescending and was blowing me off. My car rear speaker was supposed to be replaced but sounded as if it were blown, and today when my daughter turned on my front seat warmer it didn't work and it smelled a burning smell. I brought AGAIN to the dealer for them to tell me that there was nothing wrong for everything to miraculously to work when I picked it up. I will NEVER go to GATEWAY Hyundai. More
Excellent!! I am telling everyone what a great dealership you are and staff is wonderful!! Was fast service met all my expectations!! Will recommend to others!! I am telling everyone what a great dealership you are and staff is wonderful!! Was fast service met all my expectations!! Will recommend to others!! More
Couldn't/can't believe it! I walked onto the lot with no idea what I wanted. I salesman came out to greet me. We talked, and because my credit isn't perfect, we got sized up o I walked onto the lot with no idea what I wanted. I salesman came out to greet me. We talked, and because my credit isn't perfect, we got sized up on financing and then we found the right car for me. A short time later I walked out the door of the dealership, and got into my new car. I couldn't believe how great the car was and quickly they were able to get me out the door with the right purchase for me. More
Good Stuff I driving Hyundai vehicles! They're the best!!! I'm always going to have one! My family loves our new suv! My next goal is to be able to buy a 4 door I driving Hyundai vehicles! They're the best!!! I'm always going to have one! My family loves our new suv! My next goal is to be able to buy a 4 door Genesis! More
Great car buying experience Peter Lewis was our salesman at Gateway, he was excellent and was able to answer our questions and did a great job in delivering our vehicle. Peter Lewis was our salesman at Gateway, he was excellent and was able to answer our questions and did a great job in delivering our vehicle. More
Awesome Team I came in for a 2017 Sonata and was pleasing given exactly what I needed. They worked very well with my demands....what an Awesome Team. I came in for a 2017 Sonata and was pleasing given exactly what I needed. They worked very well with my demands....what an Awesome Team. More
You made my year! Thank you! I came in expecting the worst but walked away with what I wanted and service that was far exceeding my expectations. It took me a few days Thank you! I came in expecting the worst but walked away with what I wanted and service that was far exceeding my expectations. It took me a few days to realize it all, was not a dream. More
Pleasant Environment and Staff As soon as I arrived to the dealership and placed my car in park, George Vie/salesman came out to greet me and assisted in finding a vehicle I saw onl As soon as I arrived to the dealership and placed my car in park, George Vie/salesman came out to greet me and assisted in finding a vehicle I saw online. We took the car for a test drive and it was not what I wanted. George was able to locate just the right car with the right price for my budget. I drove away pleased in my new 2014 Hyundai Sonata. Thank you Gateway Hyundai for a pleasant experience and atmosphere. More
Very professional - Highly raccommend. I just purchased a Certified Hyundai Santa Fe from Gateway Hyundai. They were very professional and nice. The deal was very smooth. They went throug I just purchased a Certified Hyundai Santa Fe from Gateway Hyundai. They were very professional and nice. The deal was very smooth. They went through and solved all the issues I had (they even helped me with the transportation while I was completing the car documentation). I am very happy about the deal, They even called me afterwards to make sure I was happy with the car. I really felt that customer satisfaction was important for them. I was followed by Del and Kim, For sure they are the best. I had s very pleasant deal More
Excellent Non-pressured Customer Service Overall, service was great! I enjoyed working with my sales person a second time and felt listened to and appreciated. I did not feel I was being sold Overall, service was great! I enjoyed working with my sales person a second time and felt listened to and appreciated. I did not feel I was being sold a car; I was being provided with a service. the show room and bathroom was clean and all had a grin on their faces. I love my Hyundai! More