CMA's Colonial Honda

We could have chosen several Honda dealerships in our area, but decided to take the 2 hour drive to Colonial Honda in Chester, VA. From entering the showroom it was clean and uncluttered, so the customer area, but decided to take the 2 hour drive to Colonial Honda in Chester, VA. From entering the showroom it was clean and uncluttered, so the customer could take in the experience of the possible vehicles for purchase. There were no sales people running you down as you walked in the door, which we like, but in saying that, all sales people were very friendly and said if we needed help they were there to assist. Before we arrived we had requested a particular style/model of the Honda Odyssey to preview. We then were greeted cordially by the General Manager, Tim Cosgrove, and he stated that the Odyssey that we requested was ready, and that James Parker would be our sales associate. We were very appreciative of the consideration of our time because of the drive to get to the dealership. James went over the vehicle that we were looking to purchase in fine detail. He was also able to answer any questions that we had concerning the features on the vehicle, and he also was able to operate or show us how these features worked. During the test drive he showed us how the safety feature worked by us actually using them during the test drive. Once back at the dealership we were asked if the vehicle met our expectation before being asked about signing on the dotted line. When it was time to get the financial information we were told exactly what the value was for our trade-ins, and the price of the vehicle before and after the trade-ins were calculated. The price for the vehicle was within the range that we researched and compared on the internet. We were then given several different payment options to chose from. The payment option that we wanted was not listed, but the option that we wanted was recalculated within minutes. Again the employees are being considerate of your time without a lot of back-and-forth negotiation. Once the price was determined we visited Grace Tanner to sign the contract paperwork and talked about add-on items such as extended warranties. Grace was very friendly and she was very thorough in explaining the different options for warranties and about the new coatings that are available for purchase. When asked questions she was able to deliver answers without having to ask someone else for the answer. All the paperwork was completed in a reasonable amount of time and our paperwork was packaged together in a neat and orderly manner. Before we left the dealership we were asked by James, Grace, and Tim if we had any questions, or if they needed to go over any features on the vehicle that we did not understand. This gesture was very appreciated. We would recommend this dealership to anyone that wants a great buying experience and people that treat you with respect. When buying another vehicle this dealership would be the first one that I would consider. Thanks for the great experience!! More

Tom has done an exceptional job with my purchase of my new Honda accord. This is my third vehicle that I am purchasing with Tom, and will continue to do so in the future. I must say that Tom is very knowl new Honda accord. This is my third vehicle that I am purchasing with Tom, and will continue to do so in the future. I must say that Tom is very knowledgeable of the product he is selling, it seems to me that the quality of a good salesman is a dying breed. I think Tom is a great asset to your company and I look forward to making another purchase with him in the future. More

Both Rebekah and Marlon satisfied all needs. Exceeded expectations set forth by myself, and got me into a brand NEW car, that I did not think I could afford. This is the first NEW car I have purchased, expectations set forth by myself, and got me into a brand NEW car, that I did not think I could afford. This is the first NEW car I have purchased, and am extremely satisfied with my deal. Marlon greeted me with a friendly smile, which got me to stop into the dealership in the first place. It was a rough trip, but we came together on a deal, and I got the car I wanted. I never would have thought Honda would have been the cars for me, as I had always bought American made in the past, but with this purchase, I will definitely consider opening my eyes to future automobiles. More

Thank you Mr. Winfield for your impeccable service you have shown me over the years. This is my second purchase with you and all I want to tell you is I LOVE MY HONDA. Thanks again Deborah Weaver have shown me over the years. This is my second purchase with you and all I want to tell you is I LOVE MY HONDA. Thanks again Deborah Weaver More

I highly recommend this dealership, my experience here overall was fantastic. Everyone I passed walking in said hello and asked if there was anything I needed. Every employee I worked with was very nice, overall was fantastic. Everyone I passed walking in said hello and asked if there was anything I needed. Every employee I worked with was very nice, I didn't feel like just another customer. My salesman sat with me while my new vehicle was being prepared for me and answered all the questions I had. He also went out and gave me a complete tutorial on my car so I would know how everything worked! I will recommend this dealership to everyone I know who needs a new vehicle! More

Had seen the SUV we had been looking for on the internet, a 3 hour drive for us. Kia Young came in 3 hours early next day to meet with us and help us buy the vehicle we wanted. Got the deal we wanted and the a 3 hour drive for us. Kia Young came in 3 hours early next day to meet with us and help us buy the vehicle we wanted. Got the deal we wanted and they got the deal finalized so we could drive it away same day. Sales staff pleasant, office staff efficient, service got it right and we are thrilled with our new to us used SUV. Thanks Kia and Colonial for your help. More

Tom Farlow was great. Excellent communication and a great price for the vehicle I desired. I used the USAA buying plan and Colonial Honda came very close to matching the specified price. The addition great price for the vehicle I desired. I used the USAA buying plan and Colonial Honda came very close to matching the specified price. The additional features I added to the vehicle were put on quickly and I received my pilot the very next day. Would definitely recommend this dealership. More

Kimberly was very helpful with our desision but not over bearing. We had a bad experience with a local Kia dealership and were weary of the car buying process but Kim was a breath of fresh air. Grace was al bearing. We had a bad experience with a local Kia dealership and were weary of the car buying process but Kim was a breath of fresh air. Grace was also very helpful getting us in to our new FIT as soon as possible. I never met Mike but he worked with us in getting a payment we could afford. Overall a great experience. More

Marlon was very patient with us and very helpful in our choice of cars. We started looking at cars about 8::30 in the morning and went to another dealership and came back to Honda and was driving out with choice of cars. We started looking at cars about 8::30 in the morning and went to another dealership and came back to Honda and was driving out with our new car about 3:00. Marlon made our visit a good one. Rebekah was very nice and explained all the details with the financing. I would highly recommend Colonial Honda for there great employees in all departments. Thank you . More

I had a flawless buying experience with Kimberly HeerBrandt at Colonial Honda. She sold me a 2012 CRV at a great price. Everyone I interacted with - from sales and service to finance - was friendl HeerBrandt at Colonial Honda. She sold me a 2012 CRV at a great price. Everyone I interacted with - from sales and service to finance - was friendly, efficient and helpful. The dealership itself looks like brand new, and offers television, drinks and snacks in case you have to wait, which I did not. I would not hesitate to return to this dealership. More