CMA's Colonial Chevrolet
Chester, VA
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Purchase of new car We did not have an appointment or with any salesperson ahead of time. We ended up with Wayne Jones and we had a good experience, as he was knowledgabl We did not have an appointment or with any salesperson ahead of time. We ended up with Wayne Jones and we had a good experience, as he was knowledgable, pleasant and experienced and answered all of our questions. The visit was laid back and not pushy and everyone we encountered, even if just passing, greeted us and were nice. We purchased a new Equinox. More
Pleasant purchase My experience with the dealership Heritage Chevrolet was wonderful. There customer service is outstanding from the receptionist to the general manage My experience with the dealership Heritage Chevrolet was wonderful. There customer service is outstanding from the receptionist to the general manager. Our salesperson Wayne Jones was very knowledgeable regarding our needs and what to demonstrate us. My husband and I are very please on how they treated us and the great deal on our purchase of 2015 Silverado More
Not a very happy camper. When my car broke down on 7-20-15, I had the AAA tow truck take my vehicle to Heritage Chevrolet. Granted, I did not call ahead to inquire as to how b When my car broke down on 7-20-15, I had the AAA tow truck take my vehicle to Heritage Chevrolet. Granted, I did not call ahead to inquire as to how busy they were, but when I arrived, I was told by Mr. Foster that they would get around to the diagnostic in a few days. Not very specific. I was not even offered an option for a rental or loaner car!!! On 7-22-15, Mr. Foster informed me that it would still be another couple of days before the service department could get around to diagnosing my car's problem. At that time, I directed him to check carefully a specific area of my car, as I had been speaking to other mechanic friends about my problem. A little later that same day, he called back to tell me that the diagnostic had been run and what needed to be done to fix it. Lo and behold, It was pretty darn close to what I had told him it would be!! Per my approval, the repairs were performed, and I proceeded to pick up my vehicle. For some reason, I just always feel like a second-class citizen whenever I am forced to do business with Heritage Chevrolet. The customer service is lacking, The warmth is just not there. It is not a very welcoming environment. Given an option, I would choose to go elsewhere More
Awesome My experience all the way around was purely amazing. Easy to work with, knowledgeable about the vehicles and best deals, they were not pushy so I felt My experience all the way around was purely amazing. Easy to work with, knowledgeable about the vehicles and best deals, they were not pushy so I felt like I was in control through the entire experience. These guys were amazing point blank. More
Malibu-erific When I first went in I was a little indecisive but as I gave the saleman more information to what I liked and did not like he was able to find me the When I first went in I was a little indecisive but as I gave the saleman more information to what I liked and did not like he was able to find me the perfect car for the right price. I did not feel pressured into the deal and felt like I got a fair price on my trade in and on my car. I am very happy with my purchase and very glad I went to this dealership. Most importantly I am happy that they were able to handle my nevrousness about purchasing a car. More
Truck Purchase The experience was very good. Dario Amato, my sales associate, was very knowledgeable of the product and very helpful. The financial transaction was The experience was very good. Dario Amato, my sales associate, was very knowledgeable of the product and very helpful. The financial transaction was also very good! Mr. O'Toole was very knowledgeable and helpful. The entire transaction was the fastest vehicle purchase that I've ever experience. Good Job! More
Quick, trust-worthy, simple service, very happy. Wayne made my car purchase simple and quick. Heritage does most of the work for you and I will definitely make this my first stop whenever purchasing Wayne made my car purchase simple and quick. Heritage does most of the work for you and I will definitely make this my first stop whenever purchasing a vehicle. The car was very clean and a great deal. They don't have junk on their lot. I would recommend Heritage Chevrolet easily to anyone who is looking to purchase a new car. Wayne got me a great price and made the whole transaction quick and easy. He definitely knows what he's doing and is knowledgeable about the product that they sell. More
Great This is the first dealership that I've been to where I felt no pressure to buy. Got to know the staff on a personal level and felt like dealing with f This is the first dealership that I've been to where I felt no pressure to buy. Got to know the staff on a personal level and felt like dealing with friends. I would recommend this dealership to my friends. Kendrick was a great person to work with. More
New Silverado pickup The service I received from Heritage Chevrolet and my sales rep Wayne Jones was great. They worked with me to get me where I needed to be to make the The service I received from Heritage Chevrolet and my sales rep Wayne Jones was great. They worked with me to get me where I needed to be to make the deal happened! I will be back for sure!! More
buying chevy malibu i was referred to Lennie Pond by a friend and it turned out to be an excilent referrel. workiing with Lennie went very smooth and i closed on the aut i was referred to Lennie Pond by a friend and it turned out to be an excilent referrel. workiing with Lennie went very smooth and i closed on the auto I wanted in one day More