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CMA's Colonial Chevrolet

Chester, VA

4.2
226 Reviews

12420 Jefferson Davis Highway

Chester, VA

23831

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Showing 226 reviews

July 29, 2015

Purchase of new car We did not have an appointment or with any salesperson ahead of time. We ended up with Wayne Jones and we had a good experience, as he was knowledgabl More

by VT78
Recommend Dealer
Yes
Employees Worked With
Jay Burchell, John Peck, Wayne Jones
Aug 03, 2015 -

CMA's Colonial Chevrolet responded

Thank you very much for your purchase -- and thank you for your review on DealerRater!

July 29, 2015

Pleasant purchase My experience with the dealership Heritage Chevrolet was wonderful. There customer service is outstanding from the receptionist to the general manage More

by VW1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Burchell, John Peck, Wayne Jones, Andy Pratt
Aug 03, 2015 -

CMA's Colonial Chevrolet responded

Thank you for your five-star review -- and thank you for your purchase!

July 24, 2015

Not a very happy camper. When my car broke down on 7-20-15, I had the AAA tow truck take my vehicle to Heritage Chevrolet. Granted, I did not call ahead to inquire as to how b More

by goddess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Foster
Jul 24, 2015 -

CMA's Colonial Chevrolet responded

I appreciate your time on the phone today and hope that my efforts to correct your concerns will validate that it is always OUR INTENTION to give you and our customers EXCELLANT SERVICE and We are sorry we missed the mark this time. I sincerely do want to refund your rental car expense as well as make the suggested adjustment to your service bill. We do appreciate your loyalty to our dealership and our Service Department and hope that after our discussion you will again give us the opportunity to RE-EARN your business in the future. Thank you very much for your response and the opportunity for us to learn from your experience. We always appreciate learning how the service experience goes so we can make necessary changes where possible and serve you and all our customer better than expected the next time and every time we have an opportunity to serve you. Please feel free to call me with any questions.... John Kinton - Service Manager - 804-318-5215 Jay Burchell - General Manager - 804-318-5011

July 22, 2015

Awesome My experience all the way around was purely amazing. Easy to work with, knowledgeable about the vehicles and best deals, they were not pushy so I felt More

by Shygirl2784
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin W., John Peck, Dario Amato
Jul 22, 2015 -

CMA's Colonial Chevrolet responded

Thank you for your purchase!

July 04, 2015

Malibu-erific When I first went in I was a little indecisive but as I gave the saleman more information to what I liked and did not like he was able to find me the More

by frank1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Peck, Kendrick Matthews
Jul 22, 2015 -

CMA's Colonial Chevrolet responded

Thank you for purchasing with us!

June 30, 2015

Truck Purchase The experience was very good. Dario Amato, my sales associate, was very knowledgeable of the product and very helpful. The financial transaction was More

by Murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom O'Toole, Dario Amato
Jul 22, 2015 -

CMA's Colonial Chevrolet responded

Thank you for your awesome review -- and thank you for your purchase!

June 28, 2015

Quick, trust-worthy, simple service, very happy. Wayne made my car purchase simple and quick. Heritage does most of the work for you and I will definitely make this my first stop whenever purchasing More

by kurple1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Jones
Jun 28, 2015 -

CMA's Colonial Chevrolet responded

Thank you for sharing your experiences with us online -- and thank you for your purchase!

June 25, 2015

Great This is the first dealership that I've been to where I felt no pressure to buy. Got to know the staff on a personal level and felt like dealing with f More

by KrisG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendrick Matthews
Jun 28, 2015 -

CMA's Colonial Chevrolet responded

Thank you for purchasing here with us!

June 22, 2015

New Silverado pickup The service I received from Heritage Chevrolet and my sales rep Wayne Jones was great. They worked with me to get me where I needed to be to make the More

by Jamie 1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Peck, Wayne Jones
Jun 28, 2015 -

CMA's Colonial Chevrolet responded

Thank you for your business!

June 19, 2015

buying chevy malibu i was referred to Lennie Pond by a friend and it turned out to be an excilent referrel. workiing with Lennie went very smooth and i closed on the aut More

by Edrob
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kinton
Jun 28, 2015 -

CMA's Colonial Chevrolet responded

Thank you so much for choosing Heritage Chevrolet!

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