CMA's Chevrolet of Martinsburg

Loved salesman Bobby Cannot put how upset we are in 25 words...We lost our 24 month handicap plates and we charged for new ones..Plus they charged us for doing this..A lo Cannot put how upset we are in 25 words...We lost our 24 month handicap plates and we charged for new ones..Plus they charged us for doing this..A lot of hidden costs... More

I received an email from Apple Valley Chevrolet telling me I could get an up grade and not pay anymore than I do now. My first thought was 'yeah right' and dismissed it. I had a 2012 Sonic which I loved me I could get an up grade and not pay anymore than I do now. My first thought was 'yeah right' and dismissed it. I had a 2012 Sonic which I loved but we were experiencing a problem with the button on the gear shifter. I made an appointment for Friday morning to have that checked. Thursday evening I got a call from a salesperson named Nathan. He asked if I had gotten the email and what I thought of it. I told him I more or less dismissed it. He asked if I would go in and talk to him. I told him I had an appointment for Friday morning and if he was available I would talk to him. First he we extremely easy to talk to. I'm about 40 years older than he is and he was extremely respectful. He made an initial proposal which wasn't even close to what I was paying for the car I already had and was happy with. I told him no way. He left and came back again. Still no deal. I told him I knew he was trying to make a buck but he called me. I wasn't looking to buy anything new. Finally we came to an agreement. It was a real nice negotiation. Actually it was fun. Nathan and I would chit chat but he never lost focus on the task at hand. Chance came to where I was sitting and sat down and chatted. I don't know if he was evaluating Nathan or what he was doing but we had a nice chat. I bought two cars from AVC in the '90s and swore I would never go back. The sales people were rude and had the air of doing people a favor. The atmosphere has changed 180*. Very much a pleasure. I feel like family. I dealt with Tony in service and he was over and above as well. It seemed like there was a team work attitude. Can't beat that. More

I had an frozen ignition switch in my 1998 Malibu. I had it replaced by a local independent mechanic. Almost immediately, I experienced anti theft and pass-lock problems. They were unable to solve the probl it replaced by a local independent mechanic. Almost immediately, I experienced anti theft and pass-lock problems. They were unable to solve the problem. I finally got smart, and brought my Malibu to Apple Valley Chevy. They found that the local independent had cut all the wires to the ignition switch, and did a half-baked job of reattaching them. They repaired the wiring, and replaced the damaged parts. After a few weeks, the anti-theft/pass-lock problem resurfaced, but intermittently. Intermittent problems are almost impossible to locate. Apple Valley gave me a "loaner" and kept the Malibu almost a week. They repeatedly tested and retested the vehicle. Through a process of elimination, they determined a probable cause, and made appropriate repairs. This time it was a bit longer but the intermittent problem surfaced again. Once more, Apple Valley gave me a loaner, and wrung the systems out thoroughly. it appeared there may have been a programming problem. the price..... no charge. A few weeks later, the problem resurfaced. Once again, I was given a loaner, and they kept the car. They had a "committee" of techs and senior techs working on the problem, as well as contacting the factory service people. THEY FOUND THE CAUSE!!! They repaired it, and it is really fixed. They made the repair at no charge. The entire staff was courteous, understanding, listened to my lamentations. They did their absolute best to assure my satisfaction. I am absolutely committed to their service department. I cannot say enough good things about Apple Valley Chevy Service. I will never again be "penny wise and pound foolish" More

My husband and I are very, very pleased with the sales person, David Boone!! I will carry his cards with me to refer to other friends. He was very busy that day/evening but was helping us too. We bough person, David Boone!! I will carry his cards with me to refer to other friends. He was very busy that day/evening but was helping us too. We bought a Chevrolet Colorado, a perfect size for me to drive, (I'm 5'1")and I just love the fact that he recommended it for me. We were looking at the full size trucks but i'm very happy with this one! He is personnable and the dealership was very friendly, helpful and I will definately be a return customer. We bought a new truck in 2005, a Chev. Silverado from Apple Valley. Love this dealership! More

Had a very pleasant experience. Shamika was very professional and accommodating to us while we test drove a few vehicles. She was very knowledgeable with all components of the vehicle we bought whi professional and accommodating to us while we test drove a few vehicles. She was very knowledgeable with all components of the vehicle we bought which was most helpful. Would definitely recommend Apple Valley to friends and family. More