CMA's Chevrolet of Martinsburg

Always a good experience. The service dept. always takes care of my vehicle needs. My vehicle has only been serviced at Apple Valley since I bought it in 2006. The service dept. always takes care of my vehicle needs. My vehicle has only been serviced at Apple Valley since I bought it in 2006. More

FRIENDLY,TIMELY AND PROFESSIONAL The service people were great to deal with and a tricky problem with an airbag alert was solved in a timely fashion. It took a day and a half to dete The service people were great to deal with and a tricky problem with an airbag alert was solved in a timely fashion. It took a day and a half to determine and fix but a loaner car was made available. Very happy with the service I received. More

Noise in the rear of truck Larry explained that the noise could be normal wear in sounds for a brand new truck and should subside with normal operation time. If not I am to retu Larry explained that the noise could be normal wear in sounds for a brand new truck and should subside with normal operation time. If not I am to return and allow them to investigate the source of the noise. More

Friendly and professional The dealership team has always been friendly and detail oriented as far as what the issue is and what was done to correct the problem. The dealership team has always been friendly and detail oriented as far as what the issue is and what was done to correct the problem. More

The problem is with the "hands free calling" system. GM seems to have an extensive problem with the phone system and the new Apple cell phones. Larry H. spent considerable time trying to find a fix for GM seems to have an extensive problem with the phone system and the new Apple cell phones. Larry H. spent considerable time trying to find a fix for the problem and was successful In finding the memo that addressed the problem, but does not yet have a resolve. I have always been pleased with the service at Apple Valley. More

Acceptable Interaction I was looking for a replacement for a "Deer-Totaled-Car", and specifically something that could be worked on local (in case of another "Recall")The To I was looking for a replacement for a "Deer-Totaled-Car", and specifically something that could be worked on local (in case of another "Recall")The Toyota Sienna (2012) we found here was excellent, The negotiation and deal was pretty painless and fair. Price was good. Salesman was great. All went well. More

Lemon Bought a 2016 Silverado in May. The salesman was great. But then the trouble started 2 weeks later when I had to use the service department. My truc Bought a 2016 Silverado in May. The salesman was great. But then the trouble started 2 weeks later when I had to use the service department. My truck has been in the shop 3 times for a total of 25 days. Still not fixed. The dealership says GM bulletin says thats the way they drive. I have a 42,000.00 dollar lemon that anyone can test drive. I would check everything out before you choose this dealership. More

No Professionalism - Sales Department 2/20/16: Set up an appointment at 2pm with Zack the salesman. Arrived at dealership only to find out Zack was busy. We were directed to the waiting 2/20/16: Set up an appointment at 2pm with Zack the salesman. Arrived at dealership only to find out Zack was busy. We were directed to the waiting area which we hung out for about 15 minutes. Then Bud Barbour appeared telling us Zack was busy but he would let him know we were waiting. Some more time went by. Bud checked on Zack again. He let us know Zack was tied up. So much for a 2 pm appointment! To be blunt, Zack blew us off and $27,000 SALE. Really, you have to set up an appointment to buy a car these days?!!! I am thinking to myself, this doesn't give me a warm and fuzzy regarding their service department. I am thinking, I don't think this dealership wants my money or my service business. In most dealerships, if your stood up, there is another salesman ready to jump in to make the sale. Not here. Bud volunteers to show us what he has on the lot. We look at the Equinox. He has six on the lot. However none of them are the ones advertised on Apple Valley Chevrolet's website listed as Internet Specials as I show him on my cell phone. I think to myself, strike two. Bud advises us the vehicles listed either have been sold, or doesn't know where they are. Again, I think to myself, the "bait and switch" tactic using the internet. The wife decides the price is too high for the six vehicles they have on the entire lot. Thats right, a Chevy dealer with only six Equinox on the entire lot?!!! Bud asks us to come back to the showroom to see if he can find what my wife is looking for. My wife finally speaks up and says no thank you. We are tired of wasting our time. Bud and I exchange pleasantries about how to run a dealership. Just in case Bud doesn't pass these along to the General Manager or owners, I'll repeat them. The taxpayers of this country bailed out the automobile industry. I wonder what General Motors management would say about a dealership who pulled what Apple Valley Chevrolet did on my wife and I? Second, I don't think the owners would appreciate the fact that a check writing customer with a trade in was turned away. A $27K sale lost. Does the dealership owner know this type of business practice is going on? How about the general manager? If the GM doesn't know, he is either not doing his job or is actually condoning this type of sales ethics. As I let Bud know, if I was the dealership owner or general manager, I would be lighting up some a$$ starting with Zack, then Bud, then everyone else. For the record, Apple Valley called my wife to set up an appointment based on her internet browsing of their website and her GM discount. She didn't call them! Blown off, false advertising, and not even a "please give us another chance". WHY WOULD ANYONE BUY A VEHICLE FROM APPLE VALLEY CHEVROLET?!!!!!! More

Very pleased I just purchased a new Cruze from Apple Valley, and am very pleased with the quality of service I received. I worked with Vaughn, he was an absolute I just purchased a new Cruze from Apple Valley, and am very pleased with the quality of service I received. I worked with Vaughn, he was an absolute pleasure to work with. Honestly everyone I worked with was very professional. I will only buy my vehicles from them for now on. More

Overall, an average buying experience Overall, my buying experience in simple terms was average. I do not want to put any names out, but the sales person I dealt with was a bit arrogant a Overall, my buying experience in simple terms was average. I do not want to put any names out, but the sales person I dealt with was a bit arrogant at times and this rubbed me the wrong way. I can count 2 times within the day that the sales person said "I'm only running the numbers if you are seriously interested or we are not going to waste our time". All I said was is I needed to talk this purchase over with my significant other. I've purchased plenty of cars before and never was talked to like this and quite frankly I didn't appreciate it. I ended up buying the car, so obviously I was seriously interested. The used car sales manager too was a bit cocky and arrogant when an issue was spotted after buying the car and ended up getting another car to replace it with his "That is really not a big deal, but we will do whatever it takes to make you happy (filled with sarcasm)" comment. I just got the feeling that these guys thought they were doing me a favor and I do not like conducting business this way. The price was very fair on the car, but I wouldn't go running out of my way to buy from these guys. More