CDJR of Leesburg - Service Center

I was kept informed while my Chrysler was in the shop. Upon it's completion Tim arranged for the shuttle driver, Mike, to pick me up. Everyone was extremely considerate. Upon it's completion Tim arranged for the shuttle driver, Mike, to pick me up. Everyone was extremely considerate. More

Great service! Ryan Swoll was my Service Advisor. He is a real asset to your organization. He kept us apprised while our vehicle was in service. He is very poli Ryan Swoll was my Service Advisor. He is a real asset to your organization. He kept us apprised while our vehicle was in service. He is very polite and a real gentleman. The mechanics did a good job also. More

The experience was amazing and everyone was so kind, it was very fast and efficient I love the video as well. was very fast and efficient I love the video as well. More

Friendly service and honest employees. They explained everything that needed to be done and what could wait very clearly. They explained everything that needed to be done and what could wait very clearly. More

Very difficult to deal with on buying a used car. Lots of changes during discussions. Brought in new people, promises made, recinded. Said car had been inspected, then initially refused to fix wat Lots of changes during discussions. Brought in new people, promises made, recinded. Said car had been inspected, then initially refused to fix water in headlight, after extended heated discussion with the fifth person, they agreed. Took 2 visits to fix. Had a check engine light. After 3 weeks with the car, said they could not recreate the problem. Still is a issue. Two months of frustration. Will not be back nor will I recommend to anybody.. More

Otto was on top of things and communicated clearly. No smoke and mirrors stuff. He needs to practice his German. However No smoke and mirrors stuff. He needs to practice his German. However More

We dropped off our vehicle for a warranty repair on Friday 1/10/25. We were notified around 3:45 pm that day, that parts were needed and tee would be given a rental. Sat morning I called and spoke with Friday 1/10/25. We were notified around 3:45 pm that day, that parts were needed and tee would be given a rental. Sat morning I called and spoke with my service manager and was told to go to Hertz and a vehicle was there, after a 45 min wait we were told they had no vehicles. I called back and was told to go to Enterprise, after another long wait we were told the same, no vehicles available. I called back a 3rd time and was told by the service manager he would search for a vehicle and call me right back. I never received a call back. Sunday all rental agencies were closed. I called back Monday morning only to be told my service manager was off on Monday’s. After speaking a service dept manager we were told we could pick one up at CDJR and they sent a vehicle to pick us up to come get it. Upon arriving at CDJR that supervisor had gone to lunch and nobody had any idea as to what was needed. After an hour wait we were finally able to get a vehicle to drive. The communication throughout this entire experience was utterly frustrating and time consuming. More

The initial service was great and quick: oil change, tire rotation, new battery. After this a dash light came on, capital A in a circle, green in color. In came on every time I came to a complete stop so I rotation, new battery. After this a dash light came on, capital A in a circle, green in color. In came on every time I came to a complete stop so I took the car back in and was told it would go off as I drove the car. It didn't so the next day I took the car back. The tech ran tests and said I needed a software update. After that Juan brought the car and paperwork back to me and said I was all set the car should run smoother now. I said it wasn't running rough just ad the light coming up and I was worried it was the alternator. He took for a test drive. Came back all smiles and said it was the autostop light and showed me how to turn it off. Currently the car is driving great and all is well. Juan was kind and helpful. More

Leesburg CDJR Rocks! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! They are very knowledgable and use every ounce to assure customer satisfaction. Service, Parts and Sales, they won’t disappoint! More

Went for oil change and tire rotation. . Was met and serviced quickly.. Great experience..always a happy with servace . Was met and serviced quickly.. Great experience..always a happy with servace More