CDJR of Leesburg - Service Center

Ashley was great, I was in and out within an hour for my routine maintenance! Thank you routine maintenance! Thank you More

I would like to get past this screen. This is the 3rd try... service writer in less than 5 minutes This is the 3rd try... service writer in less than 5 minutes More

A pleasure to work with Very helpful in finding out our problem and getting a solution fast problem and getting a solution fast More

Ryan was fantastic and informative from the start! Wonderful to deal with and I'd go back because of his service level and attention to detail. Wonderful to deal with and I'd go back because of his service level and attention to detail. More

Efficient, courteous service. When I drive my car away, I am confident in its performance When I drive my car away, I am confident in its performance More

They bend over backwards to close the sale then communication is almost non existent. I purchased a 2028 Dodge grand caravan gt for over 13K and had only 76k miles on it. Within 24hrs there were m communication is almost non existent. I purchased a 2028 Dodge grand caravan gt for over 13K and had only 76k miles on it. Within 24hrs there were multiple issues that were severe! 2 of which they were supposed to have fixed before they delivered it. Had to take it back in for same issues, it took 5 days of trying to get answers on my warrenty promised at time of sale, and I was afraid to drive the vehicle. They then kept it for 12 days and said it was all fixed! They replaced the cylinder head for misfire issues and put 2 new tires on the front to stop the shaking and shuddering of the van when it got up speed to 65mph and they said that took care of it. I had to take it back after 3 days as the relay switch went bad on my driver's window and also there was a loud clunking noise from the back. They fixed the window and replaced back shocks. All was good, or so i thought! I hadn't had chance to take it on the freeway to get up speed after the front tires were replaced until after all this work was done and i got the van back right before my 30day warrenty expired. On a positive note as to why i gave 3 stars instead of 1 star was that Ron Delgaro in service worked to fix the issues as best he could. I did get a free rental for the first 12 days they had it to fix the original 2 issues. And then he worked with me to get it back in to fix the next 2 issues right before my warrenty expired. However! i dont think anyone took it for a good test drive and got it up to speed to check they fixed the probem of the shaking and vibration. I just happened to drive it on the freeway to an appointment i had the day after my warrenty expired and it still shudders bad when I get to 65mph and the steering wheel still vibrates along with vibration in the gas pedal and driver seat, coming from under the front especially when i accelerate. It also has a clunking under the front of the vehicle when going over rough road surfaces. It appears these 2018 vans are known for their numerous issues. I feel like I got a bad deal. I am a 70yr old senior, It sucks!- I might be wrong, but I feel like I'm all alone stuck with a $13k bad vehicle that they possibly knew about. They gave a pre certified inspection as it had only 76k miles, i don't understand why some of these issues weren't known then. I've never in my life had so many issues, as soon as I literally signed the paperwork for the sale of a vehicle.😩 More

Ronald was a really helpful service advisor or who reassured me that they would get me in and out as soon as possible. I love the inspection videos because it shows me the actual status of my vehicle reassured me that they would get me in and out as soon as possible. I love the inspection videos because it shows me the actual status of my vehicle beyond just a paper printout. More

It’s ok People are nice Waiting facility could have chargers as we usually wait long Maybe a snack machine we could buy things They have only washed my jeep once and because I almost begged as tha chargers as we usually wait long Maybe a snack machine we could buy things They have only washed my jeep once and because I almost begged as that was one the things I was told to get me to buy The inside never cleaned So it’s ok - I guess all is focused only on the issue at hand - nothing more More

Very professional and kept in contact with me while the recall was taken care of. recall was taken care of. More

I have had my vehicle worked on twice and both times it was a bad experience was a bad experience More