CDJR of Leesburg - Service Center

Excellent service and professionalism, with a video provided that described the service and inspection processes and results. provided that described the service and inspection processes and results. More

Loved the comfortable waiting area! I liked the diner atmosphere and the different choices of seating. I liked the diner atmosphere and the different choices of seating. More

It’s a pleasure working with Kobe Hiltz and his service technician, John Diana. I had to have a component replaced on my 2024 Pacifica’s console. I stopped by the dealership to show them the problem and th technician, John Diana. I had to have a component replaced on my 2024 Pacifica’s console. I stopped by the dealership to show them the problem and they immediately ordered the replacement part. Within a week, Kobe called and scheduled John, his mobile tech, to come to my home and swap out the damaged part. John arrived that same afternoon and the work was completed within 45 minutes. Who knew?…service in my own garage! I can’t expect that every time, but thank you Kobe & John!! More

Friendly, personal, professional, clean , well organized, efficient, smells good, good snacks, good personality’s, cheerful, helpful, and respectable. efficient, smells good, good snacks, good personality’s, cheerful, helpful, and respectable. More

Great service Great service I like that technician sends a video explaining everything Sales techniques good a video explaining everything Sales techniques good More

The employees took care of me was sure my vehicle is taken care of well and I will be back taken care of well and I will be back More

The crew here is awesome. They go out of their way to really make you feel human. They go out of their way to really make you feel human. More

Outstanding serious corteus dicipline sharp knowledge exelent pricing oustanding serious corteus dicipline sharp knowledgeable exellent exelent pricing oustanding serious corteus dicipline sharp knowledgeable exellent More

Service was quick. Which I appreciated. Just got an oil change but the tech was friendly and got everything done correctly and didn’t try to hassle me to get additional Which I appreciated. Just got an oil change but the tech was friendly and got everything done correctly and didn’t try to hassle me to get additional services done. Bought my truck new from this dealer and have only had services done through them and now sit over 100k miles. More

If I ever come to this dealership again for service it will definitely with a different service writer/advisor. Handed over my car at 8:20 for an 8:30 appt. Mwechanic texted at 9:08 with a video saying jo will definitely with a different service writer/advisor. Handed over my car at 8:20 for an 8:30 appt. Mwechanic texted at 9:08 with a video saying job (warranty replacement of driver side sun visor). 10:20 Justin called to say car was done and would bring it around in approx 30 min. Justin came into customer waiting area twice to deal with a mother and daughter about their vehicle but never acknowledged me in the very next booth. At 12:18 I called service and asked for Justin. Told he was busy so relayed that I had been at the dealership for 4 hours and wanted to know what was going on. Justin suddenly appeared. As I heatedly told Justin how unhappy, disappointed, and angry about the whole situation he kept insinuating that I needed to come to the service area to inquire about why I had been waiting so long. I said if(he claims he did)come to the customer waiting area and couldn't find me (hard to believe) he should have returned in a reasonable of time to check again. If I was outside wandering around (as Justin suggested I might have been because sometimes customer do that) at 90+ degrees it would not have been long, however I never left the customer waiting area. As I was making my points Justin would continually interrupt with how I was incorrect. I finally had to ask him to please shut up and let me finish points. When checking in @ 8:20 Justin advised me of a safety recall on my vehicle, I really hesitate to use your dealership again. More