CDJR of Leesburg - Service Center

For approximately 2 years I have been a customer of Bill Bryan’s service department for my 2008 Gran Caravan. Last week while waiting for our car to be serviced and new tires mounted, took the opportunity Bryan’s service department for my 2008 Gran Caravan. Last week while waiting for our car to be serviced and new tires mounted, took the opportunity of browsing the pre-owned vehicles. We were interested in more details on a Chrysler Sebring. Cathy Langbehn was very informed and answered all our questions. We never felt pressured and were treated like friends she had known for a long time. As I am a fairly recent US Green Card recipient and still in the process of building a credit history, Cathy was very patient in assisting us in explaining the loan process of financing a vehicle. Cathy worked closely with the finance department and was able to obtain a loan with excellent terms. She handed us the keys and we drove home that afternoon in a beautiful convertible. Not only did she expertly guide us in the purchase of a 2nd car but has started us on the road to building a credit history. Thank you, Cathy. More

We recently moved to the area and needed a good Jeep service center for our Commander. While we were waiting for our Jeep to be ready we "window shopped" the parking lot. We were not attacked as sometim service center for our Commander. While we were waiting for our Jeep to be ready we "window shopped" the parking lot. We were not attacked as sometimes happens when you're looking but eventually were welcomed by Mr Hunter who just wanted to let us know if there was anything he could help us with, just let him know.We inquired about a vehicle that we had previously seen on their website and he went out of his way to figure out what vehicle we were talking about. He found it, and it wasn't what we had in mind but showed us other options. We didn't think it would benefit us to trade in at this time but, ended up leaving with a newer Jeep than we had and for a way LESS payment. Yes, we'll shop there again! We've had it over a year now and still very happy with our purchase :) More

I went in to get my van serviced ,and was looking at the used cars on the lot .Joe.R came out to say hi, and I told him I was thinking about a econoby car .Joe showed me sum cars and we test drived some the used cars on the lot .Joe.R came out to say hi, and I told him I was thinking about a econoby car .Joe showed me sum cars and we test drived some. I liked the Ford Focus ,and we worked the dea l out I would rec amend Joe and this Dealer ship to anyone. Thanks a lot Joe.R We love the car. Ellis /Joann Carrier More

A couple of years ago, I had trouble with my 2003 F150. A couple of years ago, I had trouble with my 2003 F150. The Ford dealership never fixed it correctly after 2 tries and 2 weeks there. So I brough A couple of years ago, I had trouble with my 2003 F150. The Ford dealership never fixed it correctly after 2 tries and 2 weeks there. So I brought it into your shop after hearing the ad on the Leesburg radio station. Well, they fixed the truck better than the Ford dealership. With this visit, you couldn't fix my 2008 Chevy HHR because it needed a GM computer update to correct the problem. Your dealership didn't charge me at all. I ran it over to the Chevrolet dealership, they did the computer update, and it is all fixed. $100, just like your service manager said. When we bought this car from Art Dorado, one of the remote key fobs didn't work. He said he would make it right. He, and the dealership did. We'll be back. Your service managers, and everybody there, treat you like a friend. And the hot dogs and popcorn aren't bad either. Thanks, Ken Brown More

I stopped in for an Oil Change, my car had 10,000 miles on so it was time for its second change. Started talking to Joe and ended up buying a new car along with the oil change and have never regretted it. on so it was time for its second change. Started talking to Joe and ended up buying a new car along with the oil change and have never regretted it. Like my Dodge Caravan very much, the service is great and Joe`s not only a great salesmen but also a great guy to deal with, very knowledgeable on his vehicles and serves a great hot dog also. Greg Bassett More

I have been to this service department several times with my last 4 vehicles. Consistantly the job takes A LONG time and if it is anything more than an oil change, it's not done properly. I have had my 2012 my last 4 vehicles. Consistantly the job takes A LONG time and if it is anything more than an oil change, it's not done properly. I have had my 2012 Ram in the shop at least 5 times for a low tire light that will come on, sometimes flashing, sometimes solid sometimes for 10 miles sometimes for several days. Nobody can fix it. I brought my wife's T&C in with screaching brakes. After 60 minutes I was told it wasn't the brakes, it needed a 4 wheel allignment. Another 70 minutes later they told me it needed brakes. VERY frustrated, I looked Mr. Audette up. He told me that there is nothing he can do but when I ever come back, please look him up, he's always there. Two weeks later, I had my Ram back in for that same light, They didn't write anything up but brought my truck back 45 min later and said it was my pressure. When I drove off THE LIGHT WAS STILL ON. I came back to look Mr. Audette up. His office was dark. I spoke with the ladies in the next office and they said He's not here right now. (10:30 Monday AM)I slipped a note under his door and asked him to call me. Still Waiting. I have not used ANY of my so called two years maintanece package because I don't think that 90 minutes is reasonable for an oil change. My wife will not go back to your service department because for 1 they treat her likes shes an idiot and two, they charged her on one visit for worked that was not completed. When she called them, she was told that an $80 credit would be placed on her account. When I returned, with her Van, for service, nobody could retrieve that information. My sales person, Mike Shadlich, is a great person but I'm sorry, it looks like my next set of new vehicles will not be purchased at Bill Bryon.. More

We have patronized your organization for over 10 years; first with our Subaru Outback, purchased up North before we moved here and then traded in on a newer model year, Honda CR-V. Dealing with your organ first with our Subaru Outback, purchased up North before we moved here and then traded in on a newer model year, Honda CR-V. Dealing with your organization has always been a very pleasant ex-perience. Upon reflection, we should have negotiated a better deal on our trade, which was in April, 2011. I note, that sales person's name is absent from above list. Going forward, we will continue to patronize Bill Bryan because it just "feels right" to us. On one occasion, we had an issue that "didn't feel right" and that was resolved to our satisfaction by the Manager, Mr. Audett. Thank you. More

Friendly and helpful salespeople, we have purchased four vehicles from this location in the past and fully intend to return for our next purchase thank you vehicles from this location in the past and fully intend to return for our next purchase thank you More

I have been dealing with Bill Bryans for over 20 yrs. In all this time my wife and I have always been completly satisfied. We have recomended Bill Bryans to several friends over the years. all this time my wife and I have always been completly satisfied. We have recomended Bill Bryans to several friends over the years. More

Very friendly group of people. Always helpful. Willing to listen. Offered solutions to problems and got issued covered. Bought 2 car here and have had a pleasant experience. to listen. Offered solutions to problems and got issued covered. Bought 2 car here and have had a pleasant experience. More