CDJR of Leesburg - Service Center

Purchased my used 2500 Dec. 20, 2021 with the assumption i was purchasing a certified pre owned vehicle. March 3, 2022 my engine thermostat went out. I returned to the dealer on 20, 2021 with the assumption i was purchasing a certified pre owned vehicle. March 3, 2022 my engine thermostat went out. I returned to the dealer only to be told my repair would not be covered. After speaking with the sales manager on duty he told me he would help with the repair cost. His help with the repair cost was higher than the actual cost it cost me to have it repaired at another Ram dealership. I will never do business with Bill Bryan ever again. Buyer be ware when you deal with these people. More

The entire service experience was excellent from check-in to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout th to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout the process. I didn't wait at the dealership so she gave me with her contact number and stayed in touch a couple of times as service was being performed. I texted her with a question soon after I left and received a response within minutes. I appreciated the quick response. Although I didn't meet Josh, my service tech, Jade told me that he made sure my car was up to par and sent it through the wash to eliminate any fingerprints or dirt after working on it. I wasn't expecting that, but I was quite pleased to see my shiny Wrangler. Overall, this was a great service experience! More

Bill Bryan dealership service department is SUPERB! I will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest deal will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest dealership by my house which was Advantage in Mount Dora, what a mistake that turned out to be!! They not only misdiagnosed my issue after paying them 160 for a diagnostic test, but Advantage in Mount Dora also told me that I ran out of diagnostic money, and I would have to pay them more money to find out what really was wrong with my jeep. Advantage told me that they suspect a valve issue and to fix it they would have to replace the whole cylinder head which would cost me 3500 dollars!. They quickly suggested to me that it would be in my better interest to maybe trade it in since the repair would cost me so much! I was so upset! I still owed 2 years of payments of my jeep and knew that I couldn’t qualify for another loan due to my current situation. I was distraught and was contemplating turning my car back in because I couldn’t afford the repairs they said I would need. When I went to pick up my car from their dealership it was worse off than when I brought it in and it wouldn’t even start. I also found a broken piece of the engine that they broke and failed to disclose. The service manager and the general manager at Advantage were very calloused and could care less about any of my concerns. I was told that is just the way it is and my engine was toast. I ended up calling Bill Bryan and talking to Dave the service manager and he listened to my concerns and was very kind to me. He told me to have it towed into the Bill Bryan service department and he would give it a look. Well, let me tell you, what a joy it was when I was told by Bill Bryans service department that it would cost me $1270, which is way less than what Advantage said of $3500! Furthermore, Bill Bryan found a valve spring that was broken which Advantage told me that all the valve springs were OK on their diagnostic report! Let’s just say from now on I will drive the extra miles to go to a dealership where the service manager actually cares and the mechanics are knowledgeable and A++++++ in caring for their customer's needs. A big thank you to Dave the service manager and the mechanics at Bill Bryan. I will drive the extra miles to go to quality and a highly credible dealership that actually cares for their customers such as Bill Bryan! Thank you so much!! More

Unprofessional,, unorganized and disrespectful. Worst customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was able to provide information or return a call. When the vehicle was finally ready I stood at the service counter for 5 minutes watching them eat pizza and ignore everyone waiting, they finally sent me to another counter where I was referred back to the first counter. Staff was incompetent and rude. More

Went to have my oil changed today, waited 20 minutes for the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he was told his oil change would take three hours. My advice would be don't buy the oil change package because the service department can't handle it. This is like the third time I had my oil changed there and it has been the same experience. Went I bought the package I was told oil changes only took 25 minutes. There must be a better dealer/service department in the area! More

Last week I had a Lube, Oil & Filer done on my truck and had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan servic had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan service department was exceptional to deal with besides being very friendly, helpful, and understanding. The vehicle was ready to go when they said it would be and it was fixed the first time with no problems. Since buying our truck approximately 2 years ago at their dealership we have had our truck serviced numerous times and the service department has been nothing but excellent to deal with... I would highly recommend them to anyone in the future, they are truly the backbone of that Bill Bryan Dealership. More